<![CDATA[Abstrak Latar Belakang: Discharge planning adalah salah satu aspek penting yang berdampak pada kualitas pelayanan di rumah sakit. Penerapan Patient Centered Care memberikan perasaan keramahan, kepedulian, dan keamanan kepada pasien dapat menurunkan resiko terjadinya insiden pasien. Tujuan adalah menganalisis tingkat kepuasan pasien dimensi tangible, reliability, assurance, responsiveness dan emphaty dalam pemberian Discharge Planning yang menggunakan prinsip PCC di Rumah Sakit Sari Mulia Banjarmasin.Metode: Penelitian dengan metode cross sectional. Dilaksanakan di Rumah Sakit Sari Mulia Banjarmasin. Jumlah sampel sebanyak 30 pasien rawat inap. Analisis data menggunakan analisis univariat.Hasil: Analisis diagram Kartesius didapatkan hasil berupa kuadran 1 dan 2 terisi oleh aspek Tangible, assurance dan responsiveness. Kuadran 3 terisi oleh aspek Tangible, responsiveness dan empathy. Sedangkan Kuadran 4 terisi oleh aspek reliability merupakan aspek yang dirasa pasien kurang penting untuk saat ini dan pelaksanaannya sudah melebihi dari apa yang pasien harapkan.Simpulan: Berdasarkan karakteristik tiap kuadran maka peningkatan aspek berdasarkan tingkat urgensinya adalah aspek pada kuadran 3, dilanjutkan oleh aspek pada kuadran 1, lalu kuadran 2 dan terakhir aspek pada kuadran 4. Kata Kunci: Discharge planning, Kepuasan, Patient Centered Care Background: Discharge planning is one of the important aspects that have an impact on the quality of service in hospitals. The application of Patient Centered Care provides a feeling of friendliness, concern, and security to patients and can reduce the risk of patient incidents. The purpose of this study was to analyze the level of patient satisfaction with tangible, reliability, assurance, responsiveness and empathy in providing discharge planning using PCC principles at Sari Mulia Hospital, Banjarmasin.Methods : This study used a cross sectional method. Held at Sari Mulia Hospital, Banjarmasin. The number of samples was 30 inpatients. Data analysis used univariate analysis.Results.: Analysis of the Cartesian diagram obtained results in the form of quadrants 1 and 2 filled with Tangible, assurance and responsiveness aspects. Quadrant 3 is filled with Tangible, responsiveness and empathy aspects. While Quadrant 4 is filled with reliability aspects, which are aspects that the patient feels are less important at this time and the implementation has exceeded what the patient expected.Conclusion: Based on the characteristics of each quadrant, the improvement of aspects based on the level of urgency is aspects in quadrant 3, followed by aspects in quadrant 1, then quadrant 2 and finally aspects in quadrant 4. Keywords: Discharge planning, Satisfaction, Patient Centered Care]]>
