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All Journal Sinergi International Journal of Accounting and Taxation Jurnal Ilmiah Global Education
Wibowo, Soesilo
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Computer Science & IT Economics, Econometrics & Finance Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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Analysis of Tax Service Quality and Taxpayer Satisfaction During the Covid-19 Pandemic at the Pratama Tax Office Cileungsi, Bogor, West Java, Indonesia Ma'ruf, Solehan; Budiati, Ayuning; Wibowo, Soesilo
Sinergi International Journal of Accounting and Taxation Vol. 1 No. 3 (2023): November
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijat.v1i3.134

Abstract

Service is the effort to achieve public service quality for taxpayers, all services are provided through Integrated Service Centers (ISC) at each Tax Service Office (TSO) and at Tax Service, Counseling, and Consultation Offices (TSCTCO) throughout Indonesia's tax areas, and taxpayers' satisfaction with the services provided by KPP Pratama Cileungsi, as well as the initiatives undertaken and planned by KPP Pratama Cileungsi to improve service quality during the Covid-19 pandemic. This study identified several issues: 1) Taxpayer satisfaction with tax services at the Tax Service Office KPP Pratama Cileungsi during the Covid-19 pandemic, 2) Efforts made by the Tax Service Office KPP Pratama Cileungsi to enhance the quality of tax services during the Covid-19 pandemic. The research method employed a descriptive qualitative approach conducted in a natural setting, with data collected using interview guidelines and documentation. The research informants included strategic taxpayers, tax volunteers, and employees of KPP Pratama Cileungsi. Data analysis encompassed activities such as data reduction, presentation, and drawing conclusions/verification. The results of this study revealed that tax class activities are part of cooperation with the district government to ensure that the public is aware of and utilizes these tax classes as a means of learning and increasing tax obligation awareness. Creating or re-sharing tax education content through a dedicated YouTube channel serves as a contemporary education platform with easy access anytime and anywhere for taxpayers, given the extensive jurisdiction of KPP Pratama Cileungsi. This YouTube channel should be promoted through village government devices to be known by the wider community, especially in the jurisdiction area of KPP Pratama Cileungsi.
The Discipline Of Using Personal Protective Equipment (PPE) As a Form Of Implementing Occupational Health And Safety (Study On LUW In Sampit And Bagendang Ports) Putri, Dewi Hastuti; Adiwijaya, Saputra; Wibowo, Soesilo
Jurnal Ilmiah Global Education Vol. 5 No. 3 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 3, September 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i3.3354

Abstract

The purpose of this study was to determinet discipline of using Personal Protective Equipment (PPE) and factors can be influence the increase in the discipline of using PPE in order to minimize work accidents for Loading and Unloading Workers (LUW) in Sampit and Bagendang Ports. This study uses a qualitative approach. Data collection techniques used are observation and interviews. With 15 informants as a source of research data. Data analysis techniques use Miles and Huberman's theory which consists of data reduction, data presentation, and drawing conclusions. Based on the results of interviews conducted by researchers, it can be seen that the discipline of Sampit and Bagendang Port employees is implementatively still not as expected, but in terms of some of the results obtained it still shows a pretty good indication. Where are the factors that affect discipline such as evaluating risk profiles, evaluating Occupational Health and Security (OHS) performance in the field, and evaluating the presence of Personal Protective Equipment (PPE) on a regular basis to be of more concern in the future at Sampit and Bagendang Ports.
Co-Authors Adiwijaya, Saputra Ayuning Budiati Ma'ruf, Solehan Putri, Dewi Hastuti