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Journal : Jurnal Ilmiah Ekonomi dan Manajemen

Pengaruh Budaya Organisasi Dan Gaya Kepemimpinan Terhadap Kinerja Karyawan PT. Asasta Nusantara Group Melalui Kepuasan Kerja Sebagai Variabel Intervening Tuhu Setya Ning Tyas; Ari Sulistyowati; Bayu Senopitoyo
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 2 No. 7 (2024): Juli
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v2i7.2276

Abstract

This research investigates the effects of organizational culture and leadership style on employee performance at PT Asasta Nusantara Group, with job satisfaction as an intervening variable. Using a quantitative approach, the study sampled all 52 employees and analyzed the data with SmartPLS 4.0 software. The results reveal that organizational culture positively influences job satisfaction and employee performance. Leadership style also positively affects job satisfaction and employee performance. However, while job satisfaction positively impacts employee performance, leadership style does not mediate the relationship between job satisfaction and performance. In contrast, organizational culture does mediate this relationship.
Pengaruh Harga dan Kualitas Pelayanan terhadap Loyalitas Pelanggan melalui Kepuasan Pelanggan J&T Express Babelan Rizky Edi Nurdiansyah; Yayan Hendayana; Ari Sulistyowati; Ridwan Ridwan
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 2 No. 8 (2024): Agustus
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v2i8.2280

Abstract

. This research aims to find out how much influence price and service quality have on customer loyalty through J&T Express Babelan customer satisfaction. The population in this research is all J&T Express Babelan customers. This research uses quantitative methods. Data was collected through distributing questionnaires to 112 respondents. This sampling technique uses a purposive sampling method. The results of this research show that the price and service quality variables have a positive and significant effect on J&T Express Babelan customer satisfaction, the price and service quality variables have a positive and significant effect on J&T Express Babelan customer loyalty, the customer satisfaction variable has a positive and significant effect on J&T Express Babelan customer loyalty , the price and service quality variables have a positive and significant effect on customer loyalty through J&T Express Babelan customer satisfaction.