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All Journal Jurnal Manajemen Update CommIT (Communication & Information Technology) IJIS - Indonesian Journal On Information System Jurnal Ipteks Terapan ComTech: Computer, Mathematics and Engineering Applications Jutis (Jurnal Teknik Informatika)
Erick Fernando B311087192
Bina Nusantara University
Computer Science & IT Decision Sciences, Operations Research & Management Engineering Mathematics

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Journal : CommIT (Communication

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The Influence of Perceived Risk and Trust in Adoption of FinTech Services in Indonesia Meyliana, Meyliana; Fernando, Erick; surjandy, surjandy
CommIT (Communication and Information Technology) Journal Vol 13, No 1 (2019): CommIT Vol. 13 No. 1 Tahun 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v13i1.5708

Abstract

The service level in community must be considered if it wants to continue to be used by the users. This research studies the adoption of Financial Technology (FinTech) services in the terms of trust and risk. The work employs the Technology Acceptance Model (TAM) theory as the theoretical basis combined with trust and perceived risk. The research method is quantitative. The data are analyzed by the Structural Equation Model (SEM) using Smart PLS V2.0. The researchers use a questionnaire in Google Form to collect the data. It is distributed online with the snowball data collection technique. As a result, 548 respondents are successfully gathered. The results indicate that the factor of users trusts influences perceived usefulness in the adoption to use FinTech services. However, the risk factor does not affect the use of FinTech services, which further does not influence the users’ attitude. The work contributes to the study of the adoption of FinTech services, which provides a view determining the users’ intention to use FinTech services in Indonesia.
Co-Authors ., winanti Ali Sadikin Andwiyan, Denny Anugrah, Sandy Basuki, Sucipto Beny Beny Condrobimo, A. Raharto Derist Touriano Firman Anindra Hendri Hendri Hetty Rohayani Kurniabudi, Kurniabudi Liga, Wendy Meyliana Meyliana Mulyono, Herry Nurasiah ., Nurasiah Rachman, Andi Ridho Siagian, Pandapotan Siagian, Pandapotan Surjandy, Surjandy Suseno, Bayu Touriono, Derist