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All Journal Journal of Information System, Applied, Management, Accounting and Research Homes Journal: Hospital Management Studies Journal
A Syamsiah Adha
Universitas Islam Negeri Alauddin Makassar
Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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PEMANFAATAN SISTEM OPEN DATA KIT SEBAGAI MEDIA PENGUMPULAN DATA Rimawati Aulia Insani Sadarang; A Syamsiah Adha; Sukfitriyanti Syahrir; Abd. Majid HR.Lagu; Muh. Fajar Pahrir; A. Suci Awaliyah Ishak
Journal of Information System, Applied, Management, Accounting and Research Vol 5 No 1 (2021): JISAMAR : Volume 5, Nomor 1, February 2021
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v5i1.344

Abstract

Perkembangan teknologi komunikasi dan informasi yang masif memberi tuntutan pelaksanaan penelitian yang lebih cepat, namun tetap efektif dan efisien. Pengumpulan hingga analisis data merupakan rangkaian proses penelitian dengan alokasi waktu dan dana yang terbesar. Penelitian ini bertujuan untuk memberikan alternatif pemanfaatan produk teknologi agar proses pengumpulan hingga analisis data dapat berlangsung efektif dan efisien. Pada penelitian ini, sistem Open Data Kit (ODK) dikembangkan sebagai media pengumpulan data. Penggunaan sistem ini dapat memberikan efisiensi pembiayaan pengadaan instrumen penelitian/ kuesioner kertas, dapat meniadakan proses penginputan, kompilasi dan pre-prosesing data sehingga proses analisis dapat berlangsung lebih cepat. Pemanfaatan sistem ODK akan sangat membantu pelaksanaan penelitian agar efektif dan efisien karena penggunaan yang sederhana, dapat dikembangkan sesuai dengan kebutuhan penelitian dan tidak membutuhkan keterampilan khusus untuk dapat mengoperasikannya The massive development of communication and information technology demands a faster, yet effective and efficient research implementation. Data collection to analysis is a series of research processes with the largest allocation of time and funds. This study aims to provide an alternative use of technology products so that the process of collecting and analyzing data can be effective and efficient. In this study, the Open Data Kit (ODK) system was developed as a data collection medium. The use of this system can provide cost efficiency in the procurement of research instruments / paper questionnaires, can eliminate the process of inputting, compiling and pre-processing data so that the analysis process can take place more quickly. The use of the ODK system will greatly assist the implementation of research to be effective and efficient because of its simple use, it can be developed according to research needs and does not require special skills to be able to operate it.
THE CORRELATION BETWEEN CUSTOMER RELATIONSHIP MANAGEMENT AND THE INPATIENTS LOYALTY Rezky Amalia Amal; Syahratul Aeni; Syarfaini Syarfaini; A Syamsiah Adha
Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (199.436 KB) | DOI: 10.24252/hmsj.v2i1.18413

Abstract

Background :Customer Relationship Management (CRM) as a process to build a relationship between companies and customers by increasing customers value and satisfaction performed by identifying customers by forming perceptions on the products or organizations or services offered through marketers, sellers, services and supporting services which make the customers to be loyal. Objective :The study was aimed at determining the correlation between Customer Relationship Management and the inpatients loyalty at Ibnu Sina Hospital of Makassar in 2017.Method :This study was quantitative research using an obsevational analytic approach with cross sectional study involving 18304 people as research population and 391 samples. Moreover, univariate and bivariate with chi square test were utilized in analysing the data. Result :The results showed that there was a significant correlation between continuity marketing (p=0.000), one to one marketing (p=0.000), and partnering program did not have a significant correlation (p=0.090) with patient loyalty. Conclusion: Ibnu Sina Hospital must be able to manage customer relationship management well to maintain patient loyalty in order to reuse services at the hospital.
Co-Authors A. Suci Awaliyah Ishak Abd. Majid HR.Lagu Muh. Fajar Pahrir Rezky Amalia Amal Rimawati Aulia Insani Sadarang Sukfitriyanti Syahrir Syahratul Aeni Syarfaini Syarfaini