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All Journal Humanitas: Indonesian Psychological Journal PSYMPATHIC Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia International Research Journal of Business Studies (E-Journal) GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Jurnal Bakti Masyarakat Indonesia MANASA, Jurnal Ilmiah Psikologi ASEAN Marketing Journal
Rayini Dahesihsari
Fakultas Psikologi, Unika Atma Jaya
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia

 1 
Organizational Communication Responses to Covid-19: Strategies and Practices Dorien Kartikawangi; Rayini Dahesihsari
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol 5, No 2 (2020): December 2020 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v5i2.419

Abstract

In a crisis situation, employees are facing pressures and challenges because they have to deal with unexpected disruption in their routine working conditions with a high level of uncertainty. Organizational communication strategies and practices play important roles to give employees information, direction, and support. The research aims to explore how organizational communication strategies and practices responses to such a specific crisis: Pandemic Covid-19, using a situational crisis communication theoretical framework. The research applies a qualitative approach. Four organizations participated, involved two business organizations and two educational organizations, selected using a maximum variation sampling technique. Four people representing each organization were interviewed using the inductive method. Data were analyzed using thematic analysis. The findings show that organizational communication strategies and practices being used by all participants’ organizations are mostly related to the preparation stage and the response stage of crisis management. Early crisis management planning, forming crisis management teams, and preparing supporting communication systems, including providing health care facilities and communication protocols for infected employees are salient practices during the preparation stage. On the response stage, leader and horizontal communication intensively used with a variation of media and channels. Interestingly, informal communication was minimized while formal communication conducted intensively and transparently. Furthermore, sensitivity to employees’ needs and conditions as well as emphatic communication expressing positive emotion and support was perceived positive to help employees to understand the information well and to feel being understood and being appreciated. 
Co-Authors Adjisukmo, Clara Alfo Yanuar Amadea, Christa Talitha Andriani, Hervina Andy Susilo Lukito Budi Antonia Gita Amanta Ayuningtyas, Indira Miranti Benedicta P. Dwi Riyanti Chandra, Marcella Christa Talitha Amadea Christine Natalia Christine Siahaja Clara Adjisukmo Clara R.P. Ajisuksmo Cynthia Eveline Sinulingga Dea Franceline Dhiozandi, Hadyan Diona, Mariska Efendi Efendi Felita, Pamela Franceline, Dea Gianina Untariady Gracia Melisa Gracia Tobing Hadyan Dhiozandi Hervina Andriani Ike Meriska Indira Miranti Ayuningtyas Kartikawangi, Dorien Lupita Novisari Marcella Chandra Mariska Diona Melisa, Gracia Mentari Puteri Meriska, Ike Mutia, Rininda Nani Indra Ratnawati Nurrachman Nurrachman, Nani Indra Ratnawati Oktaviani, Mimy Pamela Felita Puji Tania Rininda Mutia Riyanti, Benedicta P. Dwi Rocky, Rocky Rury Siti Ruhaniah Siahaja, Christine Sinulingga, Cynthia Eveline Tania, Puji Tarmudji, Vincent Tobing, Gracia Untariady, Gianina Vania Wijaya Vera Elisabeth Wijaya, Vania