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All Journal Jurnal Pengabdian Pada Masyarakat Jurnal Revolusi Indonesia
Kholidin Kholidin
Universitas Diponegoro (UNDIP), Semarang, Indonesia
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences Other

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Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah pada PT. BKK Jateng (Perseroda) Cabang Kab. Tegal Kantor Kas Suradadi Kholidin Kholidin
Jurnal Revolusi Indonesia Vol 2 No 2 (2022): Jurnal Revolusi Indonesia
Publisher : Fenery Library

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1235/jri.v2i2.233

Abstract

Pertumbuhan ekonomi yang semakin meningkat menuntut customer untuk lebih berpikir secara rasional karena memiliki informasi yang lengkap tentang pasar dan penggunaannya. Sektor perbankan di Indonesia sangat diharapkan dapat membawa perubahan bagi perekonomian nasional. Bisnis perbankan harus dapat mengedepankan unsur pelayanan terhadap pelanggan dengan baik, karena pelayanan merupakan faktor yang berpengaruh untuk perkembangan perusahaan. Dalam Penelitian ini Sumber data yang digunakan adalah: 1. Data Primer adalah sumber data yang langsung memberikan data kepada pengumpul data 2. Data sekunder,data ini diperoleh diperoleh dari perusahaan yakni gambaran umum perusahaan dan data yang berhubungan dengan pengaruh kualitas pelayanan terhadap kepuasan nasabah pada PT. BKK Jateng Cabang Kab. Tegal Kantor Kas suradadi Metode Pengumpulan Data 1. Observasi Observasi 2. Kuesioner 3. Studi Pustaka M 4. Analisis IPA Importance Performance Analysis (IPA) Importance Performance Analysis (IPA) menunjukkan bahwa persentase tingkat kepuasan tertinggi adalah karyawan PT BKK Jateng Cabang Kab. Tegal Kantor Kas Suradadi melayani nasabah dengan ramah sebesar 105%, sedangkan persentase tingkat kepuasan terendah adalah ruang tunggu yang tersedia bersih dan nyaman sebesar 92%. Kesimpulannya bahawa tingkat kepuasannya relatif lebih tinggi. a. Karyawan bersedia menanggapi keluhan nasabah b. Sistem keamanan bank sangat baik c. Karyawan bersikap sopan saat melayani nasabah
Model Pemberdayaan dan Pengembangan Potensi Sumber Daya Lokal Berkelanjutan pada Desa Kangkung Kecamatan Mranggen Kabupaten Demak Stacia Reviany Mege; Rianditha Eri Werdani; Nurul Imani Kurniawati; Kholidin Kholidin
Jurnal Pengabdian Pada Masyarakat Vol 5 No 4 (2020)
Publisher : Universitas Mathla'ul Anwar Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30653/002.202054.548

Abstract

MODEL OF EMPOWERMENT AND DEVELOPMENT OF LOCAL RESOURCE POTENTIAL IN KANGKUNG VILLAGE, MRANGGEN SUBDISTRICT, DEMAK REGENCY IN ORDER TO CONTINUOUSLY IMPROVING THE STANDARD OF LIVING OF COMMUNITIES. Kangkung Village is located in Mranggen Subdistrict, Demak Regency, Central Java and rich in natural resources and other potentials. However, the local potentials are not well utilized due to lack of funding, technology, skill, and knowledge of the communities. Some sectors such as farming or gardening have been the main source of income for most of the villagers even though the disparity between village and cities is increasing. The purpose of this community service is to empower the community to realize their potential and to take action and move together for the prosperity of all villagers. Methods used to obtain the objective were socialization and assistance. The result of the community service was the identification of problems, solutions, and potential in Kangung Village. Furthermore, the community realized that local resource potential does not rely on natural resources only but more to human resources that they are motivated to improve their potential. In conclusion, socialization and assistance are needed by the village to realize their potential and must be done continuously and the collaboration between the community and village administrators is highly necessary to improve the standard of living.
Co-Authors Nurul Imani Kurniawati Rianditha Eri Werdani Stacia Reviany Mege