Darwin Kadarisman
Departemen ITP Fateta IPB

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Evaluasi Kinerja Lembaga Keuangan Mikro Swamitra Mina dengan Pendekatan Balanced Scorecard (Studi Kasus di Kabupaten Bantul, Yogyakarta) Panca Dewi Setyarini; Musa Hubeis; Darwin Kadarisman
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 5 No. 1 (2010): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (178.4 KB) | DOI: 10.29244/mikm.5.1.80-89

Abstract

To overcome the problem of coastal community poverty, since 2001, the Directorate of Coastal Community Empowerment, Ministry of Marine Affairs and Fisheries developed the Coastal Community Economic Empowerment. The main activity of this program is to distribute the Productive Economic Fund (PEF) to the coastal community groups using the revolving fund scheme. Since the Bad Debt Ratio (BDR) was high, started 2004, the PEF has function as collateral to the Bukopin Bank under Swamitra Micro Finance scheme. The study was done in Bantul District, Yogyakarta to evaluate the performance of this institution, with main objectives are (1) to analysis the performance of Swamitra Mina Micro Finance using Balanced Scorecard (BSC) Approach; (2) to define the score of the Swamitra Mina Micro Finance Institution (MFI) criteria using BSC; (3) to analysis the affectivity of Swamitra Mina as the alternative MFI for coastal community. The data analysis includes: (a) MFI analysis using BSC approach; (b) the value of micro finance; (c) the efectivity analysis of the existence of Swamitra Mina based on community perception especially in credit mechanism, amount, duration, the interest rate, etc. The study showed that in 2006 – 2007, the financial ratio fulfilled the minimum IFAD standard. The Ratio of Return on Equity (ROE), Financial Self sufficiency (RKK), Return on Asset (ROA) and arrears in 2006  were  180,37%, 159,66%, 4,7%, 1,41% respectively and in 2007 were 220,9%, 202%, 10,61% and 2,6% respectively.  Based on the debitur perspective, the highest customer satisfaction score after sale aspect is 3,94 on the average and the average customer satisfaction indexs  is 3,5. The result of the perpective analysis in internal bussiness process showed that the time duration of the credit process suited to the standard time (3 days on the average) and the precise target to the coastal community was 96%. Based on the lesson and the growth perspective, the quality of human resources increased through the various training and manager sertification. The scoring criteria of the MFI performance evaluation showed that the financial perspective score was the highest (52%) contributed by  the financial report sub criteria  (35%) with performance indicator report of profit and deficit (17,5%) and the balance report (17,5%). The average of customer satisfaction index to evaluate the MFI efectivity was 3,53 meaning that the MFI was effective. The increasing number of debitor, and also the amount of credit and saving during the year of 2006-2007 indicated that the existence of MFI may functioned as the alternative institution to serve the capital for the the coastal community
Analisis Kepuasan Pelanggan dalam Meningkatkan Kinerja Mutu Atribut Produk Mainan Edukatif (Studi Kasus: Produk ’Shofia Toys’) Yulita Veranda Usman; Budi Suharjo; Darwin Kadarisman
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 5 No. 1 (2010): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.634 KB) | DOI: 10.29244/mikm.5.1.90-99

Abstract

Children love to play and want to know about anything in their surrounding.  They need to grow and educational toys can facilitate them. The aim of this study was to improve quality performance of product attributes of Shofia Toys by analyzing its customer satisfaction. Data analysis methods that used in this study were: focus group discussion (FGD) to identify educational toy attributes; top two boxes index to measure customer satisfaction level; and gap analysis, penalty-reward analysis and diagonal analysis to analyze influential factors of customers satisfaction.  CHAID analysis was used to determine which one of the product attributes to be the priority of improvement. There are 26 educational toy attributes that can be grouped into 6 quality dimensions of product, they are performance, reliability, aesthetics, conformance, durability, and serviceability.  Customer satisfaction level of Shofia Toys products is 62,5% and dissatisfaction level is 1,0%.  Based on the hierarchy of needs, all attributes are performance attributes, but their performance are not sufficient yet and have 19-47% of gaps between important and satisfaction level.  At this time, company can do an improvement for the attibutes that related to ability to increase creativity of children; precision; durability; and smoothness of wood product.  These are the priorities of quality performance improvement of Shofia Toys product attributes that can improve its customer satisfaction