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Fadhliah M. Alhadar
Universitas Khairun
Humanities Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

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Predicting Citizen Satisfaction of Local Seaport: A Descriptive Analysis in The Largest Maritime Province in Indonesia Johan Fahri; Fadhliah M. Alhadar
Journal of International Conference Proceedings Vol 4, No 3 (2021): 2021 WIMAYA International Conference of Economics and Business
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v4i3.1308

Abstract

With more than thirty thousand islands, local seaports in the Province of North Maluku, the largest maritime province in Indonesia are vital in ensuring the movements of goods and people as a part of equally distributing resources for regional and national development. The users of public goods and services tend to be seen as regular customers as they are in the private sector. In fact, they should be more seen in the context of citizen satisfaction, as they do as customer satisfaction. This research aims to examine the stronger predictors of local seaport users’ satisfaction, as they are seen as citizen satisfaction. This research used predictors identified from an early explorative study and used them to question255 respondents from 9 local seaports across the Province of North Maluku. The descriptive statistics showed that most of the respondents were from Sanana; traveled on the personal purposes; were in the productive groups of age; and were mostly males. In terms of the items of the questionnaires, the least responded answers were more concerned about facility and payment.  These results provided a preliminary description on the satisfaction aspects of the local seaport users in the Province of North Maluku—the maritime province.
The Influence of Service Innovation, University Reputation on Student Satisfaction: Academic Culture as a Mediator at Universitas Khairun Ida Hidayanti; Johan Fahri; Fadhliah M. Alhadar
Journal of International Conference Proceedings (JICP) Vol 5, No 2 (2022): BEFIC Conference Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v5i2.1688

Abstract

Education is one of the driving forces for progress in the global community, one of which is through the emergence of innovations. With innovations in various fields of science and knowledge, changes have emerged that can positively impact people's lives. Higher Education, as one of the places of development of science, is a very appropriate place to develop innovations, both in the technological and social fields. On the other hand, changes in people's mindsets and behaviors demand changes in higher education institutions. The rapid development of science, supported by technological advances, demands changes in education and teaching patterns, including in higher education. With information disclosure and existing social and technological changes, science can develop further and more rapidly if the education system can adjust to the changes.This study used a survey method with the distribution of questionnaires. The population of the study was students of Khairun University. Sample takers with non-probability sampling method, by convenience sampling. The analysis method used in this study used Smart PLSVersion 3.0The results showed that out of 10 hypotheses, five hypotheses were accepted, and five hypotheses were rejected.Keywords: Service Innovation, University Reputation, Academic Culture, University Student Satisfaction 
Co-Authors Ida Hidayanti Johan Fahri