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All Journal Jurnal PAJAR (Pendidikan dan Pengajaran) EARLY CHILDHOOD : JURNAL PENDIDIKAN JP3M (Jurnal Penelitian Pendidikan dan Pengajaran Matematika) Cakrawala Pedagogik NUSRA: Jurnal Penelitian dan Ilmu Pendidikan
Ajeng Muliasari
STKIP Syekh Manshur
Religion Humanities Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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Journal : Jurnal PAJAR (Pendidikan dan Pengajaran)

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AN ANALYSIS OF THE VERBAL COMMUNICATION OF PEER COUNSELORS IN PERFORMING ONLINE COUNSELING SERVICES Meliyawati Melitawati; Ajeng Muliasari
JURNAL PAJAR (Pendidikan dan Pengajaran) Vol 4, No 6 (2020)
Publisher : Laboratorium Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33578/pjr.v4i6.8145

Abstract

This study focused on an analysis of the verbal communication of peer counselors in performing online counseling services in the pandemic phase in Indonesia. This study utilized a qualitative research approach with analytical decriptive, referring to a method to obtain a view sistematically, factually, and accurately related to the facts and properties of the objects into which the research focused. Then, the results of the finding were analyzed and interpreted to draw conclusions. The online peer counseling services were performed by students of BK UNMA for 2 weeks. The services were available by using some social media. The online peer counseling services focused on interpersonal communication processes through communication channels. Results indicated that in performing online counseling services, the counselors used several verbal communication techniques, such as invitations to start, reception/showing understanding, reflection of mind, reflection of feelings, clarifications of messages, feedback, alternative presentations, inquiries, interpretations, diagnosis, supports/guidance, and suggestion. These techniques were performed based on the dominant issues the clients faced, which were related to self-confidence/insecure, and family and employment problems.
Co-Authors Inda Yani Linda Linda Linda Linda Linda Meliyawati Melitawati Mimin saminah Munawar, Badri Ratna Dewi Septi Nurdiana Sulaeman, Yeni Usep Saepul Mustakim