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All Journal JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Hasil Pengabdian Kepada Masyarakat Jurnal Ilmiah Teknik Mesin & Industri (JITMI)
Yuana Delvika
Universitas Medan Area
Computer Science & IT Control & Systems Engineering Education Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering

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Journal : Jurnal Ilmiah Teknik Mesin

 1 
Pengaruh Kelengkapan Kesehatan dan Keselamatan Kerja (K3) Terhadap Kecelakaan Kerja di PDAM Tirta Bulian Tebing Tinggi Riskilan Muda; Sirmas Munthe; Yuana Delvika
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 2 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI)
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i2.1463

Abstract

PDAM Tirta Bulian Tebing Tinggi is a company run in the processing of clean water by the Regional Drinking Water Company (PDAM). In the last 2 years, there has been an increase in the number of accidents on the production floor. This result was a major problem that human resources are the most important asset for the company so that it needs to be protected by the OHS program, where the company is based on the achievement level of the implementation OHS management program. Measurement of the OHS management program achievement level was carried out by distributing questionnaires to production floor employees to obtain the achievement level of the implementation OHS management program at PDAM Tirta Bulian Tebing Tinggi. Then, the success rate measurement of the OHS management program was carried out by conducting an OHSMS audit based on the Government Regulations Republic of Indonesia number 50 in 2012 towards the OHS management program that has been owned by PDAM Tirta Bulian Tebing Tinggi. Furthermore, the success rate of implementing the OHS program was at 54.21%, or the red category where violations of laws and regulations could be subject to legal action. The measurement results showed a lack of company attention to occupational safety and health for employees and company assets. Thus based on the measurement results, the company must immediately improve the OHSMS based on the government’s rules.
Analisis Kepuasan Nasabah pada Kualitas Pelayanan dengan Metode Fuzzy Service Quality dan Quality Function Deployment di PT Bank Mandiri Yeni Yuswita Ginting; Ninny Siregar; Yuana Delvika
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 1 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI)
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i1.1220

Abstract

Service quality is the most important factor for the bank so that the Bank can keep surviving and developing. Every day the number of customers development is increasing so that the service quality and customer satisfaction must be prioritized. The way to improve service quality is trying to find out customers' desires, where the Fuzzy Servqual (Service Quality) and QFD (Quality Function Deployment) methods were used in improving the quality of bank services. The purpose of this research was to design a service improvement proposal at Bank Mandiri KCP Medan Citra Garden by using Fuzzy Servqual and QFD. In this study, a survey was conducted by distributing questionnaires to 100 respondents from Bank Mandiri KCP Medan Citra Garden based on data processing performed using the Fuzzy Servqual method, for designing improvement proposals using the Quality Function Deployment (QFD) method. The level of customer satisfaction at Bank Mandiri KCP Medan Citra Garden was lower than the importance level of affected factors in customer satisfaction at Bank Mandiri KCP Medan Citra Garden which needed to be more improved was the Tangible dimension (Physical Evidence) shown in the comfort and security of the location and parking lot provided with a score of -13.17. Furthermore, that had to be maintained on the Tangible dimension (Physical Evidence) was shown in the bank officers' appearances who were always neat and wore masks and gloves with a score of 4.496 at Bank Mandiri KCP Medan Citra Garden. Thus, it was recommended to Bank Mandiri KCP Medan Citra Garden to further improve service performance on all services.
Analisis Pengendalian Mutu Minyak Sawit Dengan Metode SQC Pada PKS PT. Perkebunan Nusantara IV Adolina Riva Suyanto Sitinjak; Marali Banjarnahor; Yuana Delvika
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 2 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI)
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i2.1464

Abstract

PT. Perkebunan Nusantara IV Adolina North Sumatra is a company engaged in the processing of palm oil. The product produced is Crude Palm Oil (CPO). Quality control is the use of techniques and activities to achieve maintain and improve the quality of a product or service.  While Statistic Quality Control is a statistical technique used widely to ensure that processes meet standards. This study aimed to analyze the quality control of palm oil if it meets the standard, and then do quality improvement so as not to vary too far from the standards that have been determined because the better quality is far from the limit control, the result obtained is better for the company to gain trust about the quality of CPO, an analysis was carried out by managing inspection data of seven quality parameters using control chart analysis tool and cause-effect diagrams. From the results of the research conducted, it was found that 3 parameters greatly affect the quality of palm oil, namely ALB content, moisture content, and dirt content. The cause of high ALB levels. Moisture content, and dirt content are due to improper maturity, storage duration, and not doing good sorting. In addition, the engine performance is unstable due to the age of the engine that has been operating for a long time.
Analisis Kepuasan Nasabah pada Kualitas Pelayanan dengan Metode Fuzzy Service Quality dan Quality Function Deployment Yeni Yuswita Ginting; Ninny Siregar; Yuana Delvika
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 2 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI)
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i2.1465

Abstract

Service quality is the most important factor for the bank so that the Bank can keep surviving and developing.. The way to improve service quality is trying to find out customers' desires, where the Fuzzy Servqual (Service Quality) and QFD (Quality Function Deployment) methods were used in improving the quality of bank services. The purpose of this research was to design a service improvement proposal at Bank Mandiri KCP Medan Citra Garden by using Fuzzy Servqual and QFD. In this study, a survey was conducted by distributing questionnaires to 100 respondents from Bank Mandiri KCP Medan Citra Garden based on data processing performed using the Fuzzy Servqual method, for designing improvement proposals using the Quality Function Deployment (QFD) method. The level of customer satisfaction at Bank Mandiri KCP Medan Citra Garden was lower than the importance level of affected factors in customer satisfaction at Bank Mandiri KCP Medan Citra Garden which needed to be more improved was the Tangible dimension (Physical Evidence) shown in the comfort and security of the location and parking lot provided with a score of -13.17. Furthermore, that had to be maintained on the Tangible dimension (Physical Evidence) was shown in the bank officers' appearances who were always neat and wore masks and gloves with a score of 4.496 at Bank Mandiri KCP Medan Citra Garden. Thus, it was recommended to Bank Mandiri KCP Medan Citra Garden to further improve service performance on all services.
Co-Authors Chalis Fajri Hasibuan heru wiranata daulay Kamil Mustafa Marali Banjarnahor Muhammad Habibullah Munthe, Sirmas Ninny Siregar Riskilan Muda Riva Suyanto Sitinjak Yeni Yuswita Ginting Yudi Daeng Polewangi Yufri Alrahman