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Analisis Kualitas Pelayanan Room Attendant Terhadap Kepuasan Pelanggan Di Hotel Inter- Continental Jakarta Mid Plaza Ervina Taviprawati; Vienna Artina Sembiring; Emenina Tarigan
Jurnal Ilmiah Pariwisata Vol 24 No 1 (2019): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Increasingly intense competition in the service or service industry, making hotel organizations strive to always improve the quality of service in accordance with customer demand at present (short term), as well as future (long term) so that customers feel satisfied and continue to use services. One important hotel service is Housekeeping department because it has a role to support cleanliness, neatness, and beauty of the room. To provide quality room service standards, behavior and actions of Room Attendant must be properly considered where the room attendant must understand how to serve and understand the guests, because providing quality services to guests has the purpose of winning business competition. The research method used is the Importance-Performance Analysis method at the Inter-Continental Hotel Jakarta Mid-Plaza for 1 month, from August untillseptember 2017 with 75 guest that stay in the hotel. Analysis of customer satisfaction. the advantage of this method is the using of measurement methods that are easy to understand. This method is done by measuring five dimensions of service quality, tangible, reliability, responsiveness, assurance, empathy. The results of the assessment show that the average room attendant performance is slightly higher than the average guest expectation, so guests staying at the Inter-Continental Hotel Jakarta Mid-Plaza are satisfied with the service of the room attendant

Persepsi dan Kepuasan Mahasiswa Terhadap Program Magang di Industri Pariwisata Luar Negeri (Studi Kasus Mahasiswa Perguruan Tinggi Pariwisata di Jakarta) Vienna Artina Sembiring; Nurti Rahayu; Emenina Tarigan
Jurnal Ilmiah Pariwisata Vol 25 No 3 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i3.1419

To improve the quality of tourism human resources with global quality, tourism universities hold an internship program in the tourism industry abroad. This study aims to reveal (1) students' perceptions of the internship program in the tourism industry abroad; (2) student satisfaction with the internship program in the tourism industry abroad; and (3) the influence of perceptions on student satisfaction with the internship program in the tourism industry abroad. The study population was all students from higher education in tourism in Jakarta and its surroundings who had completed an internship program in the tourism industry abroad. Samples were taken using convenient sampling using valid and reliable instruments with 4 Likert scales with Google Form media (N = 100). The results of the analysis with SPSS 22 showed that students' perceptions were good, while students was categorized as satisfied with the internship program. The result of the correlation test confirmed the significant relationship between perception variables and satisfaction on the program. The regression analysis showed that students’ perception significantly affected their internship satisfaction. The results of this study serve as a valuable input for the campus, industry, and policy makers to improve the design of the internship program curriculum. Keywords: Tourism Industry; Satisfaction; Internship; Perception

Pengaruh Persepsi Pembelajaran Housekeeping Terhadap Pemilihan Karir Bagi Siswa SMKN 3 Bogor Ervina Taviprawati; Vienna Artina Sembiring; Emenina Tarigan
Jurnal Ilmiah Pariwisata Vol 25 No 3 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i3.1403

SMKN 3 is the only State Vocational School that has the competence of Hospitality Accommodation expertise in the city of Bogor. Hospitality Accommodation expertise competencies focus on vocational hospitality in particular hotel room division. So that the target of hospitality accommodation graduates can be a competent workforce in the Front Office or Housekeeping department in the hotel. But over time, the competency of hospitality accommodation expertise at SMKN 3 Bogor has become increasingly popular but is not the first choice for career selection after graduation, especially in housekeeping learning. In this study, using a descriptive method with a quantitative approach. The population is students from SMK Negeri 3 Bogor in particular are 85 students in the Hospitality Accommodation Expertise Competency. The study was conducted in April - July 2015, with the distribution of questionnaire questionnaires on May 25-27 2015 located at SMK Negeri 3 Bogor which is located at Jalan Raya Pajajaran No. 84 RT 05/06, Babakan, North Bogor, West Java. The results of the study are students who study Housekeeping in their schools and have the motivation to learn Housekeeping in their schools greatly affect the lives of these students every day. Students who choose a career in the field of Housekeeping because according to their personality can help these students interact with many people. Keywords : Learning Perception; Students; Vocational High School; Housekeeping

Pengaruh Kepuasan Kerja Terhadap Kualitas Pelayanan dan Loyalitas Kerja Pada Karyawan di Rumah Makan Palinggihan Cirebon Emenina Tarigan; Vienna Artina Sembiring; Ervina Taviprawati
Jurnal Ilmiah Pariwisata Vol 26 No 2 (2021): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v26i2.1418

This study aims to determine (1) job satisfaction on service quality; (2) job satisfaction on job loyalty. The method used in this study is simple regression analysis, the sampling technique in this study is a saturated sampling technique, the population is the same as the sample, namely 40 respondents. The results of the study of job satisfaction have a significant effect on service quality with a t-count value of 4.669 > t-table 2.024, while job satisfaction has a significant effect on job loyalty with a t-count value of 2.975 > t-table 2.024. The higher the job satisfaction of employees, the higher the quality of services provided to employees and customers. Then the higher the employee's job satisfaction, the higher the employee's work loyalty given to the company. For the management of the Mostgihan restaurant, it provides a remuneration system based on performance, length of work, career path, and old age insurance. Employee welfare will have an impact on increasing job satisfaction. In improving the quality of service, the Panggihan restaurant provides training for its employees so that employees are more confident in communicating with guests and have expertise in serving in order to achieve good service quality. Keywords: Restaurant, Job Satisfaction, Service Quality, Work Loyalty

The Effect of Personal Hygiene, Safety, Security and Health (K3) and Service Quality on Customer Satisfaction at Palinggihan Restaurant, Cirebon Emenina Tarigan; Vienna Artina Sembiring; Wijayanti Dewi Prabandari
Jurnal Penelitian Pariwisata Vol 5 No 1 (2021): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v5i1.114

This study aims to determine Personal Hygiene, Safety, Security and Health (K3) and Service Quality on Customer Satisfaction at Palinggihan Restaurant Cirebon. The research method used is a quantitative method, with a descriptive approach. Sampling using accidental sampling technique. The number of respondents is 100 people. The results of this study were Personal Hygiene, Safety, Security and Health (K3) had no significant effect on customer satisfaction, while service quality had a significant effect on customer satisfaction. This is because consumers who come to the Palinggihan Cirebon Restaurant only visit no more than five times, so they don't care about Personal Hygiene, Safety, Security and Health (K3). The service procedures in the restaurant are carried out properly and correctly by the employees of the Palinggihan Cirebon Restaurant, namely greeting, placing guests, serving menu books, taking orders, serving food and drinks, billing system, thanking people and clearing the table. Suggestions from this research are (1) Restaurant owners need to plan Personal Hygiene, Safety, Security and Health (K3) training for their employees; (2) A manager or restaurant supervisor conducts morning briefing for employees to provide reports on yesterday's sales and favorite and upselling menus (offering menus to consumers). Keywords: Personal Hygiene, Safety, Security and Health (K3), Service Quality, Consumer Satisfaction

Pelatihan Grooming, Personal Hygiene dan K3 serta Tata Cara Mencuci Pakaian dan Pengemasan Pakaian Untuk Cleaning Service di STP Trisakti saat Pandemi Covid 19 Wijayanti Dewi Prabandari; Emenina Tarigan; Vienna Artina Sembiring
Jurnal Pemberdayaan Pariwisata Vol 3 No 2 (2021): Jurnal Pemberdayaan Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat STP Trisakti

Pelatihan pengabdian pada cleaning service ini bertujuan untuk dapat mengetahui bagaimana penampilan saat bekerja yaitu kebersihan diri dan K3 saat di area Laundry juga waktu melakukan tugas praktek mencuci dan mengemas pakaian sesuai untuk petugas cleaning service seperti pakaian tamu dan linen di kampus Pesona, diharapkan dapat meningkatkan pemahaman petugas cleaning service tentang cara membersihkan atau mencuci pakaian tamu dan linen dengan baik dan benar serta cara pengemasan pakaian dan menggunakan peralatan laundry di kampus dengan benar dan menggunakan bahan pencuci yang tepat agar pakaian tamu , linen-linen kamar dan linen food and beverage dan kitchen yang dicuci bebas dari kuman penyakit . Untuk itu digunakan metode klasik dengan pendekatan diskusi dan tanya jawab, dilanjutkan dengan sesi latihan untuk mengecek pemahaman peserta tentang topik yang diberikan, seperti pengertian grooming atau personal hygiene, pengertian laundry, pengertian chemical laundry. Hasil penelitian menunjukkan bahwa pelatihan ini memfasilitasi pemahaman petugas cleaning service tentang personal hygiene atau grooming, mencuci pakaian tamu dan linen-linen serta pentingnya memahami bahan pencuci dan pemilihan peralatan yang tepat guna dan penyimpanan di gudang. Kata Kunci: Perawatan, Binatu, Binatu Kimia

Pengaruh Persepsi Nilai dan Kesadaran Kesehatan Terhadap Minat Beli Makanan Organik Pada Kaum Millenial Ervina Taviprawati; Wijayanti Dewi Prabandari; Emenina Tarigan; Mimi Enggriani
Jurnal Ilmiah Pariwisata Vol 28 No 1 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i1.1645

This study aims to determine the effect of value perceptions and health awareness on the intention to buy organic food among millennials. This type of research is descriptive quantitative with multiple analytical methods. The population in this study are all millennials aged 19 to 38 years. The sample in this study was 100 respondents using accidental sampling. The location in this study is millennials in South Jakarta. In this study, the value perception variable has a significant effect on the intention to buy organic food among millennials, because there is a positive perception as a result of consuming organic food, the body becomes healthier and avoids disease, so many millennials are interested in buying organic food. Then the health awareness variable has a significant effect on the intention to buy organic food among millennials, because millennials are aware of the benefits of organic food not using chemicals, it is assumed that there are quite a lot of them for health because organic food contains antioxidants that protect cells from damage caused by free radicals, so many Millennials are interested in buying organic food. Keywords: Value Perceptions, Health Awareness, Interest To Buy

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