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Anwar Anwar
Program Studi Agribisnis , Fakultas Pertanian, Universitas Mataram Jalan Majapahit No 62, Gomong , Kecamatan Selaparang, Kota Mataram, Nusa Tenggara Barat, 83125, Telp: (0370) 621435
Agriculture, Biological Sciences & Forestry Computer Science & IT Public Health

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Kajian Kualitas Pelayanan Menuju Peningkatan Kepuasan Pelanggan Eksternal Fakultas Pertanian Universitas Mataram Tajidan Tajidan; Anwar Anwar; Hery Haryanto; Bambang Dipokusumo
JURNAL SAINS TEKNOLOGI & LINGKUNGAN 2021: Special Issue, Oktober 2021
Publisher : LPPM Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jstl.v0i0.243

Abstract

The purpose of this study was to measure the service quality of the implementing unit of higher education institutions, to measure the level of external customer satisfaction, and to analyze the relationship between service quality and external customer satisfaction levels. To achieve these objectives, research was carried out by combining observation methods, distributing questionnaires to 200 external customers, focus group discussions, and public consultations. As the unit of analysis in this study, external customers consist of parents of students, alumni, graduate users, and cooperation partners. The collected data were analyzed using descriptive statistical analysis, and non-parametric statistical analysis, namely Spearman rank correlation. The results showed: the service quality of higher education implementing units is identical to the level of satisfaction of external customers; achievement of the level of external customer satisfaction is from good to very good; external customer satisfaction of alumni and graduate users is in a good position, while external customers of students' parents and cooperation partners are in a very good position. 
Strategi Peningkatan Tata Kelola Sistem Resi Gudang di Kabupaten Lombok Barat Ni Made Wirastika Sari; Muhammad Zubair; Anwar Anwar; Bambang Dipokusumo
JURNAL SAINS TEKNOLOGI & LINGKUNGAN 2021: Special Issue, Oktober 2021
Publisher : LPPM Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jstl.v0i0.256

Abstract

Warehouse receipt system (SRG) is a solution prepared by the government to overcome the financing constraints faced by farmers in obtaining financing or capital assistance. However, this program not widely used by farmer. The aimed of this research was to recommend strategies for improving SRG governance in West Lombok Regency. This research was conducted in West Lombok Regency with the consideration that there is a warehouse managed by PT Pertani (Persero) which is registered as an institution in the Warehouse Receipt System. This study uses secondary data and primary data. Secondary data were obtained from literature studies. Meanwhile, primary data obtained from direct observation, in-depth interviews and by using a questionnaire with experts. The data in this study were analyzed using descriptive analysis and pairwise comparison with the Analytic Hierarchy Process (AHP). The results of this study indicate that to improve SRG governance in West Lombok Regency, the government must focus on recruiting warehouse managers who are professional and have strong entrepreneurial characteristics.  
Co-Authors Dipokusumo, Bambang Hery Haryanto Muhammad Zubair Ni Made Wirastika Sari, Ni Made Wirastika Tajidan, Tajidan