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All Journal Islamadina : Jurnal Pemikiran Islam Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam al-Uqud : Journal of Islamic Economics Muqtasid: Jurnal Ekonomi dan Perbankan Syariah MADANIA: JURNAL KAJIAN KEISLAMAN Maliki Islamic Economics Journal
Ade Sofyan Mulazid
Fakultas Ekonomi dan Bisnis UIN Syarif Hidayatullah Jakarta
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Analisis Pengaruh Service Quality, Customer Relationship Management dan Keunggulan Produk Tabungan Terhadap Loyalitas Nasabah pada Bank Bri Syariah Ade Sofyan Mulazid
Islamadina : Jurnal Pemikiran Islam ISLAMADINA, Volume 19, No. 1, Maret 2018
Publisher : Universitas Muhammadiyah Purwokerto (UMP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (176.67 KB) | DOI: 10.30595/islamadina.v19i1.2352

Abstract

ABSTRAK Penelitian ini bertujuan untuk menganalisis dan menemukan pengaruh service quality, customer relationship management dan keunggulan produk tabungan terhadap loyalitas nasabah Bank BRI Syariah. Hasil penelitian ini diharapkan dapat memberikan kontribusi, khususnya terhadap Bank BRI Syariah Cabang Abdul Muis. Untuk mendapatkan lebih banyak nasabah yang loyal, dan mempertahankan nasabah yang sudah dikatakan loyal terhadap Bank BRI Syariah. Objek dari penelitian ini adalah nasabah aktif Bank BRI Syariah. Data yang digunakan dalam penelitian ini adalah data primer, dan pengumpulan data dilakukan menggunakan kuesioner secara langsung dengan metode purposive sampling. Hasil penelitian menunjukan bahwa service quality, customer relationship management dan keunggulan produk tabungan berpengaruh terhadap loyalitas nasabah.
PELAKSANAAN SHARIA COMPLIANCE PADA BANK SYARIAH (STUDI KASUS PADA BANK SYARIAH MANDIRI, JAKARTA) Ade Sofyan Mulazid
Madania: Jurnal Kajian Keislaman Vol 20, No 1 (2016): JUNE
Publisher : IAIN Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (396.262 KB) | DOI: 10.29300/madania.v20i1.84

Abstract

The Implementation of Sharia Compliance at Islamic Bank (Case Study on Mandiri Syariah Bank, Jakarta). This study is aimed at finding out the controlling system and the implementation of supervision of compliance of Bank Indonesia (BI) and Sharia Supervisory Board toward the Mandiri Syariah Bank; how is theimplementation and its internal audit, what are the roles and responsibilities of the director of compliance for all stakeholders of compliance unit of Bank Syariah Mandiri. The design of this study is qualitative approach. The result shows that the system of supervision of compliance toward sharia has been done based on the rules. The functions of sharia by the director of compliance to all employees of Mandiri Syariah Bank normatively has been implemented in accordance with the principles of compliance, the compliance culture, management risk and the values of Mandiri Syariah Bank.The implementation of internal audit at Bank Syariah Mandiri has not been effective, the roles of compliance director and compliance unit were crucial in controling compliance culture to gain better achievements of Bank Syariah Mandiri
Pengaruh Lokasi, Bagi Hasil dan Promosi terhadap Proses Keputusan Nasabah Menabung di PT Panin Dubai Syariah Bank Erik Rif’ad Hendra Putra; Ade Sofyan Mulazid
Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Vol 3, No 1 (2018): June 2018
Publisher : Institut Agama Islam Negeri Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31332/lifalah.v3i1.1184

Abstract

The purpose of this resesarch was to analyze the effect of location, reveneu sharing and promotion simultaneously and partially to decision process to save in product tabungan Flexible in PT Panin Dubai Syariah Bank Jakarta. The sample used in this study were 74 respondents from the customers of PT Panin Dubai Syariah Bank. The analytical method used is multiple linear regression analysis. The data obtained is the primary data that is the result of the respondents' answers to the questionnaire were distributed. These results of this study indicate that there is influence imultaneously on location variable, revenue sharing and promotion towards decision process to save. In the test of determination, there is the influence of a variable 51,9% location, revenue sharing and promotion to the decision to save. Meanwhile 48,1 %% (100% - 51,9%) were influenced by other variables that not included in this study. The result of this research showed that the location effect partially to the decision process to save, with significant value that is 0,021 < 0,05 and t count <t table (2,364 >1,993). Revenue sharing do not effect partially to the decision process to save, with a significant value of 0,503 > 0,05 and t count < t table (0,674 < 1,993). Promotion effect partially to the decision process save, with significant value that is 0,000 <0,05 and t count > t table (4,193 > 1,993)
Analisa Pengaruh BOPO, Kecukupan Modal, Pembiayaan Bermasalah, Bagi Hasil Dan Profitabilitas Terhadap Simpanan Mudharabah Pada Bank Umum Syariah Periode 2011-2015 Sisca Juliana; Ade Sofyan Mulazid
Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Vol 2, No 1 (2017): June 2017
Publisher : Institut Agama Islam Negeri Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31332/lifalah.v2i1.602

Abstract

This study aims to determine the effect BOPO Effect Analysis, Capital Adequacy, Troubled Financing,Sharing and Profitability simultaneously and partially to rate Deposits at Commercial Bank SyariahMudharabah period 2011-2015. There are nine samples in this study who met the study criteria, namelyBank BCA Syariah, Bank BRI Syariah, Bank BNI Syariah, Bank Muamalat Indonesia, Bank SyariahMandiri, Bank Mega Syariah, Bank Panin Syariah, Bank Syariah Bukopin and Bank BJB Syariah. Theanalytical tool used is a panel data regression analysis. The model chosen is Random Effect are tested by Ftest and t test, with significance level of 5%. Result of test F known that ROA, CAR, NPF, Sharing and ROAsimultaneously affect the Deposit Mudharabah Islamic Banks. Based on the test results t is known that,CAR does not affect the Deposit Mudharabah. ROA, NPF, Sharing and ROA significant positive effect onMudharabah Savings on Islamic Banks. Adjusted R Square in this study indicate that the variable ROA,CAR, NPF, Sharing and ROA in explaining the dependent variable Mudharabah Savings amounted to66.50% while the remaining 33.50% influenced by other independent variables that are not used in this study.
Pengaruh Kualitas Pelayanan dan Corporate Social Responsibility Terhadap Citra Perusahaan Risna Nurjanah; Ade Sofyan Mulazid
Muqtasid: Jurnal Ekonomi dan Perbankan Syariah Vol 9, No 1 (2018): MUQTASID: Jurnal Ekonomi dan Perbankan Syariah
Publisher : IAIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (317.38 KB) | DOI: 10.18326/muqtasid.v9i1.40-53

Abstract

AbstractThis research aims to analyze the quality of service and corporate social responsibility BNI Syariah against corporate image in PT BNI Syariah Center, Jakarta. Sampling technique used in this research is convenience sampling method, then the data in the process by using multiple linear regression analysis method. Sample in this research is BNI Syariah Center customer, Jakarta amounts to 100 respondents. This research is a quantitative research and data analysis method using multiple liniear regression. The result of this research shows that partially the service quality and corporate social responsibility variables significantly influence the image of the company in syariah bank. Simultaneously the service quality and corporate social responsibility variables significantly influence the image of the company in syariah bank at the level of significance less than 0.05 or 5%.AbstrakPenelitian ini bertujuan untuk menganalisis kualitas pelayanan dan corporate social responsibility BNI Syariah terhadap citra perusahaan di PT BNI Syariah Pusat, Jakarta. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah metode convenience sampling. Kemudian data diproses dengan menggunakan metode analisis regresi linear berganda. Sampel dalam penelitian ini merupakan nasabah BNI Syariah Pusat, Jakarta berjumlah 100 responden. Penelitian ini adalah penelitian kuantitatif dan metode analisis data menggunakan regresi liniear  berganda. Hasil dari penelitian ini menunjukan bahwa secara parsial variabel kualitas pelayanan dan corporate social responsibility berpengaruh secara signifikan terhadap citra perusahaan di bank syariah. Secara simultan variabel kualitas pelayanan dan corporate social responsibility berpengaruh secara signifikan terhadap citra perusahaan di bank syariah pada tingkat signifikansi kurang dari 0,05 atau 5%.
PENGARUH NPF, BOPO DAN PEMBIAYAAN BAGI HASIL TERHADAP PROFITABILITAS BANK UMUM SYARIAH DI INDONESIA Vista Qonitah Qotrun Nuha; Ade Sofyan Mulazid
al-Uqud : Journal of Islamic Economics Vol. 2 No. 2 (2018): July
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.284 KB) | DOI: 10.26740/al-uqud.v2n2.p168-182

Abstract

This study aims to determine the effect of non performing financing, operational expenses ratio, and profit sharing financing to return on assets partially and simultaneous at Sharia Bank period December 2011- December 2015. There is 7 banks that fulfilled the criteria BCA Syariah, BNI Syariah, BRI Syariah, Mandiri Syariah, Mega Syariah, Muamalat Bank, Bank Panin Sharia. The analytical method that used in this study is balanced panel. The selected model is Common Effect that tested with F test and t-test with significancy level 5%. Based on the result of F test, known that NPF, operational expenses ratio and proft sharing financing affect simultaneously of return on assets. Based on the result of t-test, NPF and profit sharing financingdoes not affect partially of return on assets.
Finding Customer Satisfaction and Loyalty Factors in Islamic Bank Digital Users Ade Sofyan Mulazid; Fatmawati Fatmawati
Maliki Islamic Economics Journal Vol 3, No 1 (2023): Maliki Islamic Economics Journal
Publisher : Faculty of Economics UIN Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/miec.v3i1.21240

Abstract

The study aims to investigate the influence of brand image, service quality, and trust on customer satisfaction and loyalty of Islamic bank digital users. This study uses primary data by distributing questionnaires to customers who have used Islamic bank digital applications. The research sample amounted to 100 respondents and used the purposive sample method. The method used in this study is Partial Least Square (PLS) using SmartPLS 3.0 data analysis tool. The results showed that brand image, service quality, and trust affect satisfaction. Brand image and service quality do not affect loyalty. Satisfaction affects loyalty. Brand image, service quality, and trust affect loyalty through customer satisfaction. This research provides a theoretical contribution to literature development as a pioneering effort to investigate the influence of brand image, service quality, and trust on customer satisfaction and loyalty of Islamic bank digital users. Managerial implications, Islamic banking seeks to develop facilities to improve customer service efficiency by implementing brand image, service quality and trust, thereby increasing customer satisfaction and loyalty.
Co-Authors Erik Rif’ad Hendra Putra Fatmawati Fatmawati Risna Nurjanah Sisca Juliana Vista Qonitah Qotrun Nuha