Ferry Khusnul Mubarok
Universitas Islam Negeri Walisongo Semarang

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Journal : At-Taqaddum

The Influence of Motivation, Discipline, and Leadership on Village Apparatus Performance Mariyani Mariyani; Ferry Khusnul Mubarok; Yuli Haryati; Johan Arifin
At-Taqaddum Vol 13, No 2 (2021)
Publisher : Quality Assurance Institute (LPM) State Islamic University Walisongo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/at.v13i2.10526

Abstract

The performance of village officials is one of the main indicators of the quality of village government services. The performance of village officials is influenced by many factors, both internal and external. This study aimed to analyze whether motivation, work discipline, leadership, work motivation, and leadership of the village head influenced performance. The population of this research is all village officials in Karaskepoh, Doropayung, Jeruk, and Tuyuhan Villages, Pancur District, and Rembang Regency. The number of village officials is 30 people. In this study, all samples were used due to the small number of populations. The type of data used in this research is a quantitative approach with multiple regression analysis. This study concludes that work motivation, work discipline, leadership, and work for motivation, discipline, and leadership significantly affect performance in Karaskepoh, Doropayung, Jeruk, and Tuyuhan Villages Pancur District, Rembang Regency. Thus, in the future, to improve the performance of village officials, it is necessary to increase work motivation, increase discipline, and need leadership attitudes. 
Analysis of Public Service Management of the Youth and Sports Education Service during the Pandemic Period Mohamad Ali Erfanto; Ferry Khusnul Mubarok; Yuli Haryati; Johan Arifin
At-Taqaddum Vol 14, No 2 (2022)
Publisher : Quality Assurance Institute (LPM) State Islamic University Walisongo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/at.v14i2.13392

Abstract

The existence of a pandemic has had an impact on the quality of public services in various institutions, which has caused a decrease in satisfaction due to various changes. The purpose of this study was to analyze management and determine the level of satisfaction with public service management carried out by staff of the institutional and infrastructure division of Early Childhood Education and Non-Formal Education at the Youth and Sports Education Office of Rembang Regency. District during a pandemic. The method used in this study is descriptive, by first analyzing the results of the questionnaire qualitatively, while the results of the interviews are presented descriptively. There are two data collection techniques used, namely by giving questionnaires and by conducting interviews. From this study it was found that indicators of achievement in knowing the level of community satisfaction can use measurements from five dimensions, namely responsiveness, reliability or reliability, assurance or certainty and certainty, empathy, and tangible or physical evidence. The conclusion that can be drawn is that management in public services is very important in the delivery of services, guided by these five dimensions, public service providers are expected to be able to improve services in order to create comfortable conditions for the community as service recipients.