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Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 7: Edisi II Juli - Desember 2020
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This research is motivated by the importance of managing human resources in moving the company. In a company managing human resources well is one way to make employee performance improve. In achieving good performance, employees with high workforce are needed to anticipate opportunities and challenges in an increasingly competitive business environment. This research was conducted at the Alpha Hotel Pekanbaru company, Jalan Imam Munandar No. 17, Tangkerang Utara, Kec. Bukit Raya Pekkanbaru. The purpose of this study was to determine the level of employee performance at Alpha Hotel Pekanbaru. The sample of this study was taken as many as 76 respondents but due to the impact of Covid19, researchers only obtained respondents as many as 36 respondents using the census method. In this research the method used is descriptive and quantitative. Data obtained from interviews and questionnaires / questionnaires were then tested with statistics through the SPSS program. The analytical method used in this study is simple and multiple regression analysis, and by passing the validity test and the reliability test. In this study the results obtained are that Employee Competence has a positive and significant effect on Employee Performance, Giving Compensation has a positive and significant effect on Employee Performance and Employee Competence and Giving Compensation has a positive and significant effect on Employee Performance at Alpha Hotel Pekanbaru. Keywords: Employee Competence, Giving Compensation, and Employee Performance 
ANALISIS KUALITAS LAYANAN PORTAL MENGGUNAKAN METODE WEBQUAL 4.0 (Studi Pada Mahasiswa Fakultas Teknik Universitas Negeri Padang Sebagai Pengguna Portal Kredit Ekstrakulikuler) Siti Muthmainnah; Legiman Slamet; Titi Sriwahyuni
Voteteknika (Vocational Teknik Elektronika dan Informatika) Vol 5, No 1 (2017): Januari - Juni 2017
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/voteteknika.v5i1.6423


Portal as information service provider on student’s credit points should’ve good quality on services, not only in information but also in interactions between user and interface on between user and admin. This research aims to provide how good the service quality which give of portal in fulfill student’s necessary. The method used is webqual 4.0 method that includes four dimensions that is usability dimension, information quality, quality of services interaction and overall. Sampel of the researchis 98 students. Sampel determining by random and proportional levels. Data were collected throught a questionnaire. Containing statements about student’s perceptions of portal. The data will be processed to obtain the webqual index (WQI) values which use to determining the value of service quality. The analysis showed that the service quality of portal is good which value of webqual index (WQI) scale is 0,73. The value of each dimension are usability is 0,75; information quality is 0,73; quality of services interaction and overall is 0,71. The factors that influence service quality of portal is usability dimension, it seen by value of WQI scale is 0,75.  Keywords: WIFI@UNP, Fuzzy-Servqual, gap.