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Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan dan Loyalitas Pengguna Kawasan Industri Hendra Lesmana; Djumilah Hadiwidjojo
Jurnal Aplikasi Manajemen Vol 12, No 2 (2014)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract: The objective of this research to measure empirically the effect of service quality which consists of seven dimensions including physical evidence, responsiveness, reliability, competence, confidence, recovery of complaints and external empathy to the satisfaction and loyalty of user of industrial area. The results of this research are expected to contribute in enriching the repertoire of knowledge in the field of marketing, especially the theory of marketing services business, especially in the industrial area, which is expected to provide benefits to academics and practitioners.This research using industrial area throughout the region that extends around the right side of the road toll Jakarta – Cikampek, as the object of researchis the company’s industrial estate users. The selection was randomly sampled using a systematic sampling technique. Collecting data using a questionnaire filled out by the company’s leaders industrial users, which is related to the level of director or manager. Data analysis using Structural Equation Modelling techniques. The results of this study found that: The quality of service on the company’s industrial estate consisting of seven dimensions: physical evidence, responsiveness, reliability, competence, confidence and attention out to the strengthening of user satisfaction and loyalty of the industrial estate. Means the quality of service which consists of seven dimensions: physical evidence, responsiveness, reliability, competence, confidence, recovery of complaints, and external empathy can be carried out well and can improve user satisfaction and loyalty in the industrial estate. Quality of service on the company improve the industrial estate of satisfaction, but not to the industrial estate user loyalty. Conclusions are contained mean that although the quality of service is done well and able to improve satisfaction but not necessarily be able to increase loyalty of user of industrial estate. Keywords: Quality of service, satisfaction, loyalty, user’s industrial estates.

Pengaruh Pembelajaran Organisasional, Orientasi Pasar dan Inovasi Organisasi terhadap Keunggulan Bersaing (Studi pada PT Bank Rakyat Indonesia (Persero) Tbk. Cabang Malang Raya Gusti Ruzayda Eka Hapsari; Djumilah Hadiwidjojo; Armanu Thoyib
Jurnal Aplikasi Manajemen Vol 12, No 1 (2014)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract: The purpose of this study to analyze the influence of organizational learning, market orientation and organizational innovation to competitive advantage. Population of this research is the head unit PT Bank Rakyat Indonesia (Persero) Tbk Branch Malang with a sample of 64 respondents. Analysis of the data in this study using multiple regression. The results show that organizational learning, organizational, innovation and market orientation significantly influence competitive advantage. In order to gain a competitive advantage, then the leader must be able to increase the capacity of learning, by providing the opportunity to enhance their knowledge about ways to work better through education and training, in addition to develop themselves in the field of science and technology. As well as cultivate discussions in groups. in solving problems at work, leadership always pay attention to the orientation of the market by focusing on the quality of services provided by competing banks. This is done as an evaluation for improvement, do develop or innovation related to banking information system, in addition to redevelop products/ services that already exist on an ongoing basis, such as Core Banking System (CBS), Electronic Banking, Enterprise Data Model, Business Continuity Plan and Disaster Recovery Plan, and communicates availability Network Security System. Keywords: organizational learning, market orientation, organizational innovation and competitive advantage.

Peran Pemicu dan Kondisi sebagai Moderasi Pengaruh Kepuasan terhadap WOM (Studi pada Restoran/Rumah Makan di Surabaya) Endang Setyawati; Djumilah Hadiwidjojo; Margono setiawan; Solimun ..
Jurnal Aplikasi Manajemen Vol 10, No 3 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract: Theoretically, it is assumed that service quality affects consumer satisfaction. If the consumer is satisfied with the service, the consumer is likely to be willing to give positive recommendation to other consumer. Nowadays, restaurants faces so many challenges to retain their customers and to prevent them from turning to the other restaurants. The shifting of consumers to other restaurants may be due to dissatisfaction to the service given by one restaurant. Therefore, one solution to this problem is increasing the quality of service. However, to only improve the quality of the service is not enough to attract customers because there are other factors triggering the consumers to give positive recommendation to other consumers. That factor is Word of Mouth (WOM). The objective of this research is to find out the effect of service quality (technical and functional) on WOM. The research also examines the role of the triggering variable and the condition variable as the moderator between satisfaction and WOM. This research is conducted on the restaurant consumers in Surabaya. The sampling technique used is non-probability sampling, that is accidental sampling. The data were obtained from 150 restaurant customers, who are analyzed using PLS. The results of analysis indicate that the quality, type, and variation of food and beverages provided, as well as prime service given by restaurants, all influence consumer satisfaction. The satisfied consumer about the service given will impact their willingness to give good word and positive recommendation to other consumers. The consumers may give more intensive and positive recommendation if there are surprise, discounts or special coupon given to them.Keywords: Technical servqual, functional servqual, consumer satisfaction, triggers, conditions and word of mouth

Analisis Faktor-faktor yang Mempengaruhi Penghimpunan Deposito Mudharabah Perbankan Syariah di Indonesia Abdullah Syakur Novianto; Djumilah Hadiwidjojo
Jurnal Aplikasi Manajemen Vol 11, No 4 (2013)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract: This study aims to analyze the factors that affect the collection of mudaraba deposits in Islamic banks in Indonesia, with observation period since 2005 to 2013. Vector auto regression (VAR) is used to analysis data in this study. The results showed that gross domestic product (GDP) and number of offices have significant effect on mudaraba deposits, while inflation rate and rate of profit sharing not affect mudaraba deposits. Keywords: mudaraba deposits, GDP, inflation, profit sharing, number of offices

MANAJEMEN RISIKO BERBASIS SPIRITUAL ISLAM Nur Khusniyah Indrawati; Ubud Salim; Djumilah Hadiwidjojo; Nur Syam
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 16 No 2 (2012)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Penelitian ini bertujuan untuk mengungkap dan memahami: (1) persepsi Kyai dan pengelola bisnis terhadap manajemen risiko, (2) penerapan nilai-nilai Islam dalam pengelolaan bisnis dan manajemen risiko, (3) persepsi Kyai dan pengelola bisnis terhadap penciptaan nilai perusahaan, dan (4) pendistribusian nilai perusahaan kepada pemangku kepentingan. Setting penelitian adalah bisnis di Pondok Pesantren Sunan Drajat, Lamongan. Penelitian ini menggunakan pendekatan postpositivist, teologi, dan intuitif. Desain penelitian studi kasus interpretatif tipe “single case”. Analisis yang digunakan adalah Model Interaktif dari Milles and Huberman. Hasil penelitian menunjukkan bahwa: (1) Manajemen risiko merupakan proses untuk mengeliminir risiko dengan menempatkan niat yang kuat sebagai esensi yang mendasari praktik manajemen risiko dan adanya kekuatan spiritual berupa khusnuzhzhan kepada Allah SWT dengan bermuara pada maslahah menuju falah. (2) Penerapan nilai-nilai Islam yang membingkai aktivitas bisnis telah membuktikan bisnis telah berkembang pesat. Bahkan nilai Islam ‘an taraadhin minkum menjadi central value yang akhirnya berkembang menjadi budaya perusahaan, sedangkan nilai-nilai Islam yang melekat pada praktik manajemen risiko menunjukkan adanya jiwa kewirausahaan sejati pada diri seluruh pengelola. (3) Nilai perusahaan yang tercipta dari praktik manajemen risiko dipandang dalam aspek materi/ekonomi dan immateri, yang dalam aplikasinya telah mampu memberikan kesejahteraan dan kebahagiaan lahiriyah dan batiniyah bagi seluruh pemangku kepentingan, (4) Nilai perusahaan tersebut didistribusikan kepada seluruh pemangku kepentingan baik pemangku kepentingan manusia maupun alam sebagai perwujudan dari maslahah yang menjadi tujuan didirikannya bisnis.

Hubungan Relasional Strategi Resource-Based View dan Entrepreneurial Skill terhadap Inovasi dan Keunggulan Kompetitif Lembaga Bimbingan Belajar di Wilayah Malang Agung Budi Winoto; Djumilah Hadiwidjojo
Jurnal Aplikasi Manajemen Vol 13, No 2 (2015)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract: This research aims to determine the relationship of resource-based view strategyand entrepreneurial skills to the innovation ability and competitive advantage on courseinstitutes in Malang. This research uses 134 samples by around 202 total population ofcourse institutes in Malang. The study was conducted by selecting a course institute that hasbeen operated their organizations at least three (3) years ago, and selecting respondentswho served as an active manager in each course institute. The instrument analysis of theresearch is primary data through interviews using questionnaires, and observation for otherssupporting data as the secondary data. The results of the research shows that the resource-based view strategy have a positive effect on innovation ability and competitiveadvantage on course institutes in Malang. Meanwhile, entrepreneurial skills are also havepositive and significant effect to innovation ability and competitive advantage on theseinstitutes. By the research, known that innovation variables have the significant affect forcompetitive advantage variables on course institutes in Malang. This research is highlyrecommended for course institutes in Malang in order to expand their business scope. Therelationship of resource-based view strategy and entrepreneurial skills for innovation abilityand competitive advantage on course institutes in Malang requires continuous improvementto develop the quality of non-formal education in the future.Keywords: resource-based view, entrepreneurial skills, innovation, competitive advantage,course institutes

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