Garuda - Garba Rujukan Digital

p-Index From 2019 - 2024

1.116

P-Index

This Author published in this journals

All Journal Ekonomi Bisnis Jurnal Teknologi Informasi dan Ilmu Komputer METIK JURNAL SMART Management Journal Jurnal Bangkit Indonesia

Lana Sularto

Universitas Gunadarma

Author-ID : 2843788

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Social Sciences

Published : 6 Documents Claim Missing Document

Claim Missing Document

Articles

Analisis Kualitas Layanan Penyedia Data di Indonesia Menggunakan Metode Servqual Lana Sularto
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 8 No 1: Februari 2021
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.0812753

Tujuan utama penelitian ini untuk melakukan evaluasi kualitas layanan penyedia data serta mengukur tingkat kepuasan masyarakat pengguna data di Indonesia dengan menggunakan model SERVQUAL. Kualitas layanan diukur dari perspektif masyarakat pengguna data di wilayah Sumatera Utara, Jawa Timur, Sulawesi Selatan, Kalimantan Selatan, NTB, Maluku dan Papua Barat, sehingga dapat lebih mewakili kebutuhan para pengguna data di wilayah Indonesia. Kuisioner terdiri dari kuisioner persepsi dan harapan dengan menggunakan 5 dimensi SERVQUAL : Reliability, Tangibles, Responsiveness, Empathy dan Assurance. Hasil dari penelitian adalah bahwa kelima dimensi menunjukkan adanya nilai kesenjangan yang negatif, dengan nilai kesenjangan (gap) tertinggi pada dimensi Empathy. Hal tersebut menunjukkan ketidakpuasan pengguna data terhadap layanan penyedia data. Dapat diambil kesimpulan bahwa kualitas layanan penyedia data di Indonesia, belum memenuhi kebutuhan dan keinginan para pengguna data, sehingga perlu dilakukan upaya perbaikan terhadap setiap dimensi yang telah diukur agar dapat meningkatkan kualitas atas layanan. AbstractThe main purpose of this research is to conduct a quality of service of data provider institutions for various business and research purposes as well as measuring the level of satisfaction of the user community in Indonesia using the SERVQUAL model. Measurement of service quality from the point of view of data user communities in the regions of North Sumatra, East Java, South Sulawesi, South Kalimantan, NTB, Maluku and West Papua, to represent user needs of data in Indonesia. The questionnaire consisted of a perception and expectation questionnaire using 5 SERVQUAL dimensions namely Reliability, Tangibles, Responsiveness, Empathy and Assurance. Results showed a negative gap value for all 5 dimensions, where the dimension of empathy has the highest gap. These findings indicate dissatisfaction with data provider services, the conclusion is the quality of data provider services in Indonesia, does not meet the users needs and desires, so it is necessary to make improvements to each dimension that has been measured (eliability, Tangibles, Responsiveness, Empathy and Assurance) in order to improve the quality of data provider services.

Dampak Keamanan, Manfaat, Kepercayaan, Promosi, serta Kemudahan pada Keputusan Pemanfaatan Dompet Elektronik Shopeepay Laila Ramadya Sari; Reni Anggraini; Mella Sri Kencanawati; Lana Sularto
METIK JURNAL Vol 6 No 1 (2022): METIK Jurnal
Publisher : LPPM Universitas Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47002/metik.v6i1.335

In Indonesia, e-wallet payments are becoming a trend because of the many promotions and ease of use. The purpose of the study was to determine the impact of security, benefits, trust, promotion, and convenience on the decision to use the shopeepay e-wallet either partially or simultaneously. This study uses primary data. The stages of testing carried out are validity, reliability, normality, non-uniform variance, multicollinearity, multiple regression, coefficient of determination, F-test and t-test. The data is the result of the survey, and obtained 100 respondents with valid data. The research sample was taken through non-probability sampling with direct sampling technique and then tested using SPSS. The results of the study stated that only the convenience variable did not affect the decision to use the shopeepay electronic wallet, while the security, trust, benefits and promotion variables influenced the decision to use the shopeepay electronic wallet. However, simultaneously the variables of convenience, trust, security, benefits and promotions all influence the decision to use shopeepay e-wallet.

VALUE CHAIN STRATEGY ANALYSIS ON COMPETITIVE ADVANTAGE IMPROVEMENT IN HEALTHCARE INDUSTRY: CASE OF RUMAH SAKIT KHUSUS BEDAH CINTA KASIH TZU CHI Indriyani Rachmawati; Lana Sularto
Jurnal Ilmiah Ekonomi Bisnis Vol 23, No 2 (2018)
Publisher : Universitas Gunadarma

Cinta Kasih Tzu Chi Surgical Hospital or known as Rumah Sakit Khusus Bedah (RSKB) Cinta Kasih Tzu Chi is a hospital built based on humanism service. Referring to increasing of people awareness about the quality of health service and highly competitive on healthcare industry caused the hospital to improve its competitive advantage to get the market and handle the rivalry. Hence, the researcher had been motivated to conduct research the strategy of RSKB Cinta Kasih Tzu Chi with value chain activities approach supported with five forces porter and environmental analysis. Data collection methods are observation, interview, questionnaire, and literature review. The researcher arranged the result or response by method successive internal software to get the rating for each element of value chain activities. On primary activities of the value chain, it showed that implementation of post-service and point of service has been well applied and gave contribution in developing of competitive advantage, so do S2 on supporting activities. However, it requires improvement and development on pre-service for primary or collective structure and strategic resources for supporting activities.

ANALYSIS AND DESIGN CASH SALES ACCOUNTING INFORMATION SYSTEM AT UTAMA ALUMINIUM STORES Azhelia Syafira; Lana Sularto
Jurnal Ilmiah Ekonomi Bisnis Vol 23, No 3 (2018)
Publisher : Universitas Gunadarma

This research was conducted at Utama Aluminum Store which is a companyengaged in general trading or general supplier and manufacture of various doors, frames, windows, X Panda, mosquito wire, and window displays. The purpose of this study was to determine and evaluate the cash sales accounting information system that was running at Utama Aluminum Store and to provide an alternative design of cash sales accounting information systems at Utama Aluminum Store. The data used in this study are primary data obtained directly from Utama Aluminum Store and secondary data obtained in the form that has been in the form of publications. The analytical tool used in this study is a qualitative descriptive analysis tool by analyzing the system using the COSO method, which then continues the conceptual design phase by designing a document flow chart (flowchart), Data Flow Diagram (DFD), Entity Relationship Diagram (ERD), Normalization. After that proceed to the physical design stage but only limited to designing database design, input and output design. Based on the results of the study, the researchers found that the cash sales system run by the company was less effective because there were still a number of tasks in the sales section, and the warehouse section, and also the documents used were still not meeting the system requirements. In addition, the resulting report is a sales report that is only recorded in a book that can cause the resulting report to be ineffective and cause fraud. Furthermore, the researchers designed a cash sales accounting information system that is able to overcome these weaknesses and shortcomings.

PENGARUH INDIKATOR RISK PROFILE, GOOD CORPORATE GOVERNANCE, EARNINGS DAN CAPITAL (RGEC) TERHADAP INTERNET FINANCIAL REPORTING (Studi Empiris pada Emiten Bank di Indonesia Periode 2008-2018) Dwi Puspita Agustin; Lana Sularto
SMART Management Journal Vol 2, No 1 (2021): SMART Management Journal
Publisher : Institut Bisnis Muhammadiyah Bekasi

Management is used to convey information to external parties of the company through financial reporting, through the internet network. Internet Financial Reporting is the disclosure of financial statements made by companies using internet media, disclosure of these financial statements can be in the form of reports submitted on the company's website or financial statements published on the stock exchange. The purpose of this study is to see the effect of bank soundness with Risk Profile, Good Corporate Governance, Earnings and Capital (RGEC) indicators on Internet Financial Reporting Empirical Studies on Issuer Banks in Indonesia in the financial reporting period from 2008 to 2018. Methods sampling in this study using certain characteristics contained in the sample (purposive sampling) and the test tool used for analysis is multiple linear regression as a test tool using SPSS 25.0. The sample in this study were 10 companies with a research period of 11 years. The results of this study indicate that only the ROE and CAR ratios affect Internet Financial Reporting (IFR), while for NPL, LDR, GCG, and NIM, whether good or bad, the calculations do not affect Internet Financial Reporting or disclosures made by companies in each bank.

Analisis Tingkat Penerimaan Pengguna Terhadap Fitur-Fitur Facebook Untuk E-Commerce Nabila Payapo; Lana Sularto
Jurnal Bangkit Indonesia Vol 8 No 2 (2019): Bulan Oktober 2019
Publisher : LPPM Sekolah Tinggi Teknologi Indonesia Tanjung Pinang

The purpose of this study is to find out and explain Facebook users' responses to e-commerce activities from four sides, namely perceived ease of use, the perceived attitude of use, behavioral problems to use, and the real conditions of using the Facebook system for e-commerce activities in Ambon city. The population in this study were Ambon city residents and 30 people were selected as the study sample. From the results of the analysis obtained the average value of achievement scores for the four sides tested were 83%, 81%, 79%, and 76%, so it can be concluded that the perception of ease of use has a significant positive effect on the attitude of use, then attitudes usage has a significant positive effect on behavior to use, and behavior to use has a significant positive effect on the real conditions of the Facebook system usage.

Co-Authors Azhelia Syafira Dwi Puspita Agustin Indriyani Rachmawati Laila Ramadya Sari Mella Sri Kencanawati Nabila Payapo Reni Anggraini

Title

Found 6 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 6 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 6 Documents
Search