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Can Citizen Reporting System Be Effectively Constructed? A Study of Smart City Implementation in Indonesia Andi Rahmat Hidayat
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 25, No 2 (2021): November
Publisher : Magister Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkap.61114

Abstract

This study focused on Citizen Reporting System (CRS), which is one of the main pillars crucial in designing and implementing smart cities. The study had several objectives including determining the extent of public knowledge on the use of CRS, which was proposed in four leading applications of Makassar smart city programmes; Smart RT / RW application, Call Centre 112, Home care and Qlue; and identified factors that support and inhibit the development of citizen reporting system to develop recommendations for improvement of CRS, which will in turn have a positive impact on the implementation of smart city programmes in Makassar and Indonesia in general. The study used a sequential mixed method, specifically sequential explanatory strategies. The phases entailed conducting a survey to collect and analyse quantitative data; followed by conducting in-depth interviews to explore specific issues and obtaining in-depth information. The results showed that people’s knowledge and information about the smarty city programmes is still very low, a problem that hampers the use of these services by the community. Besides, another finding was that that the frequency of accessing internet and social media, and the will to actively participate in helping the government and reporting problems or issues in their neighbourhood by people in Makassar is sufficiently high. Thus, based on study results, the local government has an important asset it can use to develop a citizen reporting system, which is one of the key factors in the successful implementation of smart city programmes.
Government's Role in Managing Marine Tourism in Tanjung Bira Bulukumba Regency: Collaborative Governance Perspective Ahmad Luthfi; I Made Arie Widyasthana Wartana Putra; Ali Roziqin; M Faqih Naufal; Andi Rahmat Hidayat; Ynesita Annabelle Widjaja
Jurnal Public Policy Vol 9, No 3 (2023): July
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v9i3.7543

Abstract

This study aims to analyze the starting conditions and collaboration between government, private and the community in managing Tanjung Bira marine tourism in Bulukumba Regency. Qualitative approaches are used with descriptive methods. Qualitative data collecting techniques were observation and interviews for primary data and documents for secondary data. In addition, triangulation process had done to reach reliable and valid data. Then, data were analyzed by cross interpreting the interview trancsripts and documents. The results showed that conditions in the government, private and the community already had the conditions to support collaboration in managing Tanjung Bira marine tourism in Bulukumba Regency. The collaboration process between the government, private and community in managing Tanjung Bira marine tourism in Bulukumba Regency has gone through all stages or the process of creating collaboration. This research implied that the absence of a continuous collaborative forum is crucial to build trust, commitment, and shared understanding between the Tanjung Bira’s stakeholders
Can Citizen Reporting System Be Effectively Constructed? A Study of Smart City Implementation in Indonesia Andi Rahmat Hidayat
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 25, No 2 (2021): November
Publisher : Magister Ilmu Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkap.61114

Abstract

This study focused on Citizen Reporting System (CRS), which is one of the main pillars crucial in designing and implementing smart cities. The study had several objectives including determining the extent of public knowledge on the use of CRS, which was proposed in four leading applications of Makassar smart city programmes; Smart RT / RW application, Call Centre 112, Home care and Qlue; and identified factors that support and inhibit the development of citizen reporting system to develop recommendations for improvement of CRS, which will in turn have a positive impact on the implementation of smart city programmes in Makassar and Indonesia in general. The study used a sequential mixed method, specifically sequential explanatory strategies. The phases entailed conducting a survey to collect and analyse quantitative data; followed by conducting in-depth interviews to explore specific issues and obtaining in-depth information. The results showed that people’s knowledge and information about the smarty city programmes is still very low, a problem that hampers the use of these services by the community. Besides, another finding was that that the frequency of accessing internet and social media, and the will to actively participate in helping the government and reporting problems or issues in their neighbourhood by people in Makassar is sufficiently high. Thus, based on study results, the local government has an important asset it can use to develop a citizen reporting system, which is one of the key factors in the successful implementation of smart city programmes.