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Journal : Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik

ANALISIS KINERJA PEGAWAI DALAM PELAYANAN PERENCANAAN ANGGARAN PADA BADAN KEUANGAN DAN ASET DAERAH KABUPATEN GORONTALO Annisa Fitri Gobel; Arifin Tahir; Zuchri Abdussamad
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 10 No 4 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i4.784

Abstract

This study aims to identify and describe Employee Performance Analysis in Budget Planning Services at the Gorontalo Regency Regional Finance and Asset Board, as well as the factors that determine the success of Employee Performance Analysis in Budget Planning Services at the Gorontalo Regency Regional Financial and Asset Boards seen from the aspect of work quality , punctuality, initiative, ability to work, and communication skills. The approach used is descriptive qualitative with data collection techniques conducting interviews, observation, and documentation. The data analysis method uses the Miles Huberman model, namely through the stages of data collection, data reduction, data presentation, and drawing conclusions. The results of this study indicate that the analysis of employee performance in budget planning services at the Gorontalo Regency Regional Finance and Asset Board has been going well because of an increase in the quality and capacity of employees, strengthening the role of leadership, and increasing collaboration between parties. In addition, the factors that determine the success of Employee Performance Analysis in Budget Planning Services at the Gorontalo Regency Regional Finance and Asset Board in this case the quality of work, initiative, work ability, and communication skills have been carried out properly. It's just that they have constraints in terms of time because at the time of submitting the budget planning files it is still often done at the end of a very tight time. This is because the finalization of the document must comply with the completeness of the files from all OPDs in Gorontalo district.
SURVEI KEPUASAN MASYARAKAT DALAM MENINGKATKAN PELAYANAN PUBLIK DI KANTOR DESA PADENGO KECAMATAN LIMBOTO BARAT KABUPATEN GORONTALO Cika Yudarsi Puhi; Arifin Tahir; Juriko Abdussamad
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 10 No 4 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study measured the Comunnity Satisfaction Survey in improving public services at the Padengo Village Office, West Limboto Sub-district, Gorontalo regency, this study applied a mixed method, a combination of qualitative and quantitative methods. The result of the measurement of the 9 Commmunity Satisfaction Survey indicatior included (a) Requirement with SKM (Communtiy Satisfaction Survey) score of 3,34 and in the good category, (c) Services Time with SKM score of 3,29 and in the good category, (d) Cost//tarif of 3,71 and in the good category, (e) Product specification for the type of service/service result, the SKM score was 3,23 and in the category, (f) Competency of the SKM implementer was 3,39 and in the good category, (g) Behavior of the SKM implementer was 3,21 and in he good category, (h) Complaint, and suggesting handling, with SKM implementer was 3,43 and in the good category, and (i) Facilities and Infrastructure with SKM score of 3,61 and in the good category.Based on the study, it can be concluded that that from the results of the Community Satisfaction Survey (SKM) measurement of the implementation of the office, West Limboto Sub – district, Gorontalo Regency, The SKM score was 76,67. This score was included in the GOOD “B” category according to KEPMENPAN (Ministry of administrative and Bureaucratic Reform of the Republic of Indonesia) No. 14 of 2017. Howefer, there was still a need to improve indicators of service time and behavior of village officials to be more friendly and polite to the community to achieve moer excellent service.
MANAJEMEN ASET DAERAH DI BADAN KEUANGAN DAN ASET DAERAH KABUPATEN GORONTALO Siskawati P Moha; Arifin Tahir; Fenti Prihatini Tui
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 10 No 4 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i4.797

Abstract

This study aims to identify and describe (1) Regional Asset Management in the Regional Finance and Asset Agency (BKAD) of Gorontalo Regency. (2) The determining factor in Regional Asset Management in the Regional Finance Agency and Regional Assets of Gorontalo Regency. The approach used is qualitative with descriptive research type. The results of this study indicate that (1) Regional Asset Management at the Gorontalo Regency Regional Financial and Asset Management Agency (BKAD) has been running well in accordance with applicable regulations, from the beginning of the planning process, usage to the monitoring stage. It's just that for supervision carried out by inventorying assets, mistakes often occur so that they can affect the value of assets in agencies. (2) The determining factor in Regional Asset Management in the Gorontalo Regency Regional Finance and Asset Management in this case is human resources (HR), regulations and leadership commitment have been implemented properly. It's just that to improve the quality of human resources (HR) in terms of knowledge about asset management is low due to the lack of offline training activities.