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I W. Yansen
Program Studi Magister Teknik Sipil, Program Pascasarjana Universitas Udayana

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ANALISIS KEPUASAN MASYARAKAT TERHADAP PELAYANAN BADAN PELAYANAN PERIJINAN TERPADU (BPPT) KABUPATEN BADUNG I G. A. Ketut Wira Sutha; I N. Arya Thanaya; I W. Yansen
JURNAL SPEKTRAN Vol. 2, No.2, Juli 2014
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (449.01 KB) | DOI: 10.24843/SPEKTRAN.2014.v02.i02.p010

Abstract

In order to give a more efficient and effective public service, the Badung government formed a Board for Integrated Permit Services (BPPT) as stipulated by the Local Government Regulation Number 4 / 2013 on 21 March 2013 which started its service on 1 May 2013. They used community’s satisfaction as a measure in order to give a good quality of services which is evaluated periodically. This study purposeful to know the community’s satisfaction level of BPPT services in order to know the effect of the five quality dimension of services which are tangibility, reliability, responsiveness, assurance and empathy. Quisioner method were use to collect data, which are contain 25 questions descriptivetly about the fact and realization of BPPT services regarding to the ninety six customers. And inferential analysis method were use to get conclusion about population based on behavior. The conclusion of descriptive analysis mention that the satisfaction level of community regarding to the overall of BPPT services is 66.98% value with category of “sufficiently satisfactory” where the most influential dimension of the community’s satisfaction was Empathy with the coefficient of 0.787 as shown in the regression equation Y = 15.133 + 0.630X1 + 0.463X2 + 0.659X3 + 0.602X4 + 0.787X5. The inferential analysis method mention that five dimension influence simultaneously dan partially to the community’s satisfaction. The suggestions that can be given from this study is to opptimalyzed the supporting facilities with providing a centre of communication which is usually called “call centre”, so easly for the community to get information and to propose critic and suggest regarding to the services.
MANAJEMEN RISIKO PADA PELAKSANAAN PROYEK KONSTRUKSI GEDUNG PEMERINTAH DI KOTA DILI – TIMOR LESTE Octavio P.M Marques; I M. Alit K. Salain; I W. Yansen
JURNAL SPEKTRAN Vol. 2, No.2, Juli 2014
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (399.825 KB) | DOI: 10.24843/SPEKTRAN.2014.v02.i02.p01

Abstract

Building project as one of the construction services are filled with varying risks during the construction phase of the project implementation. At the stage of the project implementation, risks may arise either the risk of time, cost and those which affect the quality of the project. Therefore, we need to understand the risks at the construction phase and mitigation to the risks to meet in execution of project based on initial planning. The study was conducted to identify the risks in the implementation of construction projects of government buildings by using survey methods that aim to get the opinion of the respondents regarding the risks at implementation of the government building construction projects in the city of Dili - Timor Leste. Further, it was done a risk assessment to determine the major or main risks. Major risk is controlled through mitigation measures and allocation of risks to the parties directly involved in construction projects such as Project Owner, Technical Supervisor, Consultant Design, Consultant Supervision and Contractor. The analysis used in this study is a qualitative analysis. The results showed 64 risks identified in the implementation of construction projects there are 10 government buildings risks (16%) with an unacceptable category, 18 risks (28%) with the undesirable category, 28 risks (44%) with acceptable category and 8 risks (12%) with negligible category. Ownership of major / main risk to the parties directly involved in the implementation of construction projects such as the project owner, technical supervisor, consultant design, consultant supervision and contractors. The project Owner and Technical Supervision (Department of Public Works) is expected to further enhance the ability to manage projects so not throwing responsibility in managing government projects. consultant design and sonsultant supervision to be more careful in design till supervision during the implementation period so as to meet the cost, quality and time planned. Contractors are expected to further improve the performance of the building construction project.