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All Journal E-Journal of Tourism Journal of Tourism Destination and Attraction Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Humanities Education and Social Sciences Jurnal AKAL: Abdimas dan Kearifan Lokal Media Riset Bisnis & Manajemen
Sarfilianty Anggiani
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Service Quality to Customer Satisfaction with Situational Leadership as Moderation (Case Study on Travel Agent) Ari Yuniarso; Albertha Dwi Setyorini; Sarfilianty Anggiani
E-Journal of Tourism Volume 8 Number 2 (September 2021)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v8i2.72592

Abstract

Covid-19 pandemic has become a major challenge for the movement of the Indonesian economy and the world. Not a few people who have to accept a pay cut policy, some are laid off for a while, and even have to lose their jobs. So that this situation is a slap in the face to various industries, especially the tourism sector. Especially for travel agents, they face many obstacles, such as dealing with passenger funds due to canceling travel due to the Covid-19 pandemic. The study was conducted by measuring the quality of service with customer satisfaction on travel agents in a pandemic condition. The method of determining the sample used in this study is the purposive sampling method. The analytical technique used is path analysis technique. The resulted from the service quality variables has no significant effect on customers satisfaction but the customers feel the satisfactory after they doing the trip with Bali Citra Kinawa Sentosa Travel agent supported.
The Effect of Knowledge Management, Employee Engagement, and Intrinsic Motivation on Employee Performance with Organizational Culture as a Moderating Variable Abdul Muslim; Luhut Indra; Hara Ibnufauzi Lystiardi; Sarfilianty Anggiani
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3491

Abstract

This study aims to obtain an overview of how the influence of knowledge management, employee involvement, and intrinsic motivation is moderated by organizational culture on employee performance. This study uses an associative quantitative approach using regression techniques. The sample of this study amounted to 199 people where the majority consisted of employees engaged in services (46.7%) and trade & manufacturing (22.1%). Research data was collected through a questionnaire instrument designed using a Likert scale which was first tested for validity and reliability. Based on the research results, there is a positive and significant influence of knowledge management and intrinsic motivation on employee performance. Otherwise, there is no positive and significant effect of employee engagement on employee performance. Meanwhile, organizational culture cannot be used as a moderating variable to improve employee performance because of the dominance of this variable on employee performance. This finding shows that if an organization wants to improve the performance of its employees, it can be done by implementing optimal knowledge management and providing consistent intrinsic motivation.
PERANAN BUDAYA ORGANISASI DALAM MEMBANGUN LOYALITAS KARYAWAN: STUDI KASUS GRAND HYATT JAKARTA Daniel Widjaja; Yustisia Pasfatima Mbulu; Sarfilianty Anggiani
Journal of Tourism Destination and Attraction Vol 9 No 2 (2021): Journal of Tourism Destination and Attraction
Publisher : Fakultas Pariwisata Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/tourism.v9i2.1775

Abstract

This study aims to analyze the role of organizational culture at the Grand Hyatt Jakarta and to analyze employee loyalty at the Grand Hyatt Jakarta and the impact of organizational culture on employee loyalty at the Grand Hyatt Jakarta. The method used in this research is a qualitative descriptive case study using primary and secondary data. The results of this study indicate that the role of organizational culture at Grand Hyatt Jakarta is seen from the indicators of organizational culture characteristics which consist of seven elements, but one element is still being considered, namely the elements of innovation and risk taking. For employee loyalty at the Grand Hyatt Jakarta, it can be seen from the four indicators that only one indicator is still being considered, namely the compliance indicator. While the impact of organizational culture on employee loyalty at Grand Hyatt Jakarta can be seen that from the indicators of innovation and risk taking, results orientation, orientation to human resources and orientation to the team have an impact on employee responsibility. The indicators of attention to detail or detail will increase the level of employee compliance and the indicators of aggressiveness will make employees have dedication to the hotel as well as indicators of stability / stability which will make employees have integrity.
The Effect of Transformational Leadership on Innovative Behavior of Lecturers in Online Learning Mediated by Psychological Climate Valentina Happy Vanesa; Anastasia M.D. Batmomolin; Tri Hananto; Sarfilianty Anggiani
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.5914

Abstract

The COVID-19 pandemic has challenged the world of education, especially vocational education. This quantitative study aims to examine the effect of transformational leadership on the innovative behavior of lecturers in online learning during the COVID-19 pandemic mediated by the psychological climate. Collecting data used a questionnaire distributed through google form. Respondents involved in the study were 132 lecturers in the health sector. The data was processed using the structural equation modeling partial least square (SEM PLS). The results show that transformational leadership has a positive effect on the psychological climate, psychological climate has a positive effect on innovative behavior and mediates the effect of transformational leadership on lecturers' innovative behavior. The psychological climate created in universities or colleges, in terms of leader support, role clarity, contribution, recognition, self-expression and challenges experienced by lecturers greatly affect the functioning of transformational leadership in promoting innovative behavior of lecturers.
PELATIHAN MEMULAI INVESTASI SEJAK DINI Rahmadianti Thomas; Agustina Suparyati; Sarfilianty Anggiani
Jurnal AKAL : Abdimas dan Kearifan Lokal Vol. 3 No. 2 (2022): Jurnal AKAL : Abdimas dan Kearifan Lokal
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (612.568 KB) | DOI: 10.25105/akal.v3i2.13807

Abstract

Kondisi pasar modal Indonesia saat ini sudah berbeda dengan sebelumnya. Pasar modal telah menjadi salah satu pilihan investasi terbaik bagi kalangan berusia. Untuk itu, sudah seharusnya pertumbuhan investor dapat diimbangi dengan edukasi dan literasi yang baik tentang pasar modal. Selain itu, investor juga harus menentukan batas investasi, memahami tujuan dari investasi, serta terus mengasah keterampilan berinvestasi dengan memanfaatkan analisis dari profesional dan terus meng-update pemberitaan terkini terkait dengan pasar modal dan bagaimana secara psikologis menghadapi era investasi di masa yang akan datang. Metode Pelatihan dilakukan dengan metode penyuluhan peserta dan diskusi serta tanya jawab dengan tujuan agar kegiatan mempermudah upaya pemahaman materi yang disampaikan. Masyarakat Desa Mangun Jaya RW 12 Tambun, Bekasi lebih mengetahui instrument apa saja yang ada pada pasar modal beserta risiko dan bagaimana cara memulai investasinya. Sehingga hal tersebut dapat membangun rasa ingin berinvestasi dan edukasi yang diberikan dapat menghindari masyakarat atas investasi bodong
PENGARUH LEARNING CLIMATE TERHADAP JOB PERFORMANCE MELALUI CAREER RELATED CONTINUOUS LEARNING Sarfilianty Anggiani
Media Riset Bisnis & Manajemen Vol. 13 No. 2 (2013): Media Riset Bisnis & Manajemen
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1228.429 KB) | DOI: 10.25105/mrbm.v13i2.1133

Abstract

This research objective is to identify and to analyze the relatioship of Learning climatehas an influence on Job Performance through the Career Related Continuous Learning. The result of the study showed that Learning climate influenced Job Performance through the career related continuous learning. Managerial implication and the recommendation for future study are provided.Keywords : Learning climate, Job performance, Career related continous learning
The Effects Of Job Crafting On Task Performance : The Mediating Role Of Work Engagement And Employee Creativity Yuyun Mulyati; Asep Hermawan; Sarfilianty Anggiani
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 3 No 5 (2024): IJHESS APRIL 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v3i5.984

Abstract

This research aims to determine the role of work engagement and employee creativity in mediating the influence of job crafting on task performance in the Bapenda of West Java Province. Data was collected using a questionnaire distributed online to employees at CPPD Bapenda offices in five regions in West Java. A total of 267 respondents participated in filling out the questionnaire, which was distributed via Google Form by selecting samples using proportionate stratified random sampling, and then the data was processed using the structural equation modelling (SEM) approach with the partial least squares (PLS) method. The research results found that job crafting does not have a positive effect on task performance, but it needs a mediating role in work engagement. The role of employee creativity arises when work engagement exists as a variable that mediates the influence of job crafting on employee creativity, and work engagement acts as a variable that encourages employee creativity as a variable that mediates its influence on task performance. Future research is expected to expand testing on variables that encourage job crafting to influence employee creativity and task performance. Apart from that, it is necessary to examine other variables that influence task performance in other public and private sectors.
Co-Authors Abdul Muslim Agustina Suparyati Albertha Dwi Setyorini Anastasia M.D. Batmomolin Ari Yuniarso ASEP HERMAWAN Daniel Widjaja Hara Ibnufauzi Lystiardi Luhut Indra Rahmadianti Thomas Tri Hananto Valentina Happy Vanesa Yustisia Pasfatima Mbulu Yuyun Mulyati