Article Per Year (5 Year)
p-Index From 2019 - 2024
0
P-Index
This Author published in this journals
All Journal E-Jurnal Manajemen Universitas Udayana
Cok Raka Surya Adhitya
Fakultas Ekonomi dan Bisnis Universitas Udayana
Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS PENGARUH PEMULIHAN PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA HOTEL TJAMPUHAN UBUD Cok Raka Surya Adhitya; Gede Bayu Rahanatha
E-Jurnal Manajemen Vol 4 No 12 (2015)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (218.777 KB)

Abstract

This study aims to: Determine the influence of procedural justice on customer satisfaction Tjampuhan Ubud. Determine the influence of interactional justice on customer satisfaction Tjampuhan Ubud. Determine the influence of distributive justice on customer satisfaction Tjampuhan Ubud. This study used 75 samples, the method of collecting data through questionnaires, the study documentation and observation. Data analysis was performed with multiple linear regression analysis. The results showed: Justice procedural and significant positive effect on customer satisfaction, as evidenced by the t-test value of 3.950> t-table amounted to 1,993, with a significance level of 0.000 <0.05. Interactional Justice and significant positive effect on customer satisfaction, this is evidenced by the value of 2,310 t count> t-table amounted to 1,993, with a significance level of 0.024 <0.05. Distributive justice positive and significant impact on customer satisfaction, this is evidenced by the value of 3.13 t count> t-table amounted to 1,993, with a significance level of 0.002 <0.05.
Co-Authors Gede Bayu Rahanatha