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All Journal POSITIF
Indri Endang Lestari
Universitas Bina Darma
Computer Science & IT

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Perancangan Service Catalogue Pada Layanan IT Di Industri Pulp and Paper Divisi Teknikal Dokumen Kontrol Berdasarkan Framework ITIL Versi 3 Indri Endang Lestari; Widya Cholil; Darius Antoni; Dedy Syamsuar; Muhammad Akbar
POSITIF : Jurnal Sistem dan Teknologi Informasi Vol 7 No 2 (2021): Positif : Jurnal Sistem dan Teknologi Informasi
Publisher : P3M Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/positif.v7i2.1137

Abstract

IT services are one of the important factors in business operations in the technical document control division. The document control technical division is a division that has a vital role in supporting the construction, production and maintenance processes. This study aims to design a service catalog management using the ITIL V3 framework. The stages in designing this catalog are problem identification, data collection, data analysis, domain mapping based on the ITIL version 3 framework, domain determination, and e-catalog management design. And this research produces an e-catalog management application that contains information about the service descriptions in the technical division of document control and management of incidents that occur.
Co-Authors Darius Antoni Dedy Syamsuar Muhammad Akbar Widya Cholil