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All Journal Jurnal Ilmiah Teknik Industri Jurnal Teknik Industri Jurnal Pengabdian Masyarakat dan aplikasi Teknologi
Eko Pujiyanto
Universitas Sebelas Maret
Computer Science & IT Engineering Industrial & Manufacturing Engineering Other

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Design of The Proposed Improvement to OVO’s Electronic Money Payment Services in Grab Online Transportation Services Dinnur Swaraswati; Eko Pujiyanto; Muhammad Hisjam
Jurnal Ilmiah Teknik Industri Vol. 19, No. 1, June 2020
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i1.9035

Abstract

The advancement of science and technology in the world has brought many influences to the changes in people's behavior and habits, one of that is the technology payment system adopted as an electronic payment system. As an electronic payment instrument, OVO cooperates with one of the online-based transportation services, Grab. However, the success of a company can be seen from the quality of service in meeting the satisfaction of the community or customers. The success of the company in providing quality services can be determined by the Service Quality (Servqual) approach, that is a method used to measure service quality from the attributes of each dimension, so that a gap value will be obtained that is the difference between consumers' perceptions of services that has been received in the hope that will be received. The objective to be achieved is to propose a design in the form of alternative solutions for the priority of improving the quality of electronic money OVO services in Grab applications. Data were collected through a questionnaire using non-probability sampling techniques with a total sample of 140 respondents. The study found the main problems, namely in the dimensions of compensation, responsiveness, and Privacy/Security.
Designing The Improvement of SPAM UNS Water Dispenser Service Quality Yosua Natalianto; Eko Pujiyanto; Wahyudi Sutopo
Jurnal Ilmiah Teknik Industri Vol. 19, No. 1, June 2020
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i1.9413

Abstract

SPAM (Sistem Pengolahan Air Minum or Drinking Water Treatment System) UNS was established in 2015 to meet the drinking water needs of the UNS academic community by providing 129 dispensers and water tap machines spread across buildings at UNS. A survey conducted by UNS students in 2017 showed that 54 % of students were not sure of the quality of UNS SPAM water. So the service quality questionnaire was distributed to 160 UNS students randomly and it was found that only 3 % of respondents stated that they used SPAM UNS water dispenser very often. Processing results shown the highest gap value is in the reliability dimension, with CTS namely cleanliness and flow of water. From the survey regarding the cleanliness and flow of the water carried out the DPMO value of the process was 332,589 (1, 930 sigma) . Recommendations for improvement are in the form of several SOPs to improve the cleanliness and quality of SPAM UNS water dispenser services.
Multi-response Characteristics Optimization of a Paper-based Composite using Taguchi Method and Particle Swarm Optimization Phengky Pangestu; Azizah Hadny Qurrota Ayun; Rizca Tri Wulandari; Ekty Nabilah; Eko Pujiyanto
Jurnal Teknik Industri Vol. 22 No. 1 (2020): June 2020
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (539.927 KB) | DOI: 10.9744/jti.22.1.53-62

Abstract

Our dependency towards wood has reduced the number of forests especially in Indonesia. Hence, many people tried to use another material as a replacement of wood. One of them is composite. Department of Industrial Engineering Universitas Sebelas Maret has developed paper-based composite using newspaper waste in Praktikum Perancangan Teknik Industri (PPTI) II. Unfortunately, the quality of composite is not so good. This paper tried to understand the effect of factors to responses and discover the best combination of factors to obtain the best responses. The responses of this experiment are tensile strength, bending strength and impact value. The factors of this experiment are paper pulp, PVAc glue and water. Taguchi method is used to find the appropriate orthogonal array and Particle Swarm Optimization method to find the optimum combination of the factors. Orthogonal array used in this experiment is L9 (34).  Through analysis, all of the factors are significant to tensile and bending strength, but they are not significant to impact value. The best combination of factors is 175 grams paper pulp, 130 grams PVAc glue and 175 ml water. Optimum results obtained for tensile strength is 0.7595 N/mm2, bending strength is 4.873 N/mm2 and impact value is 0.0138 J/mm2.
Perancangan Perangkat Pembelajaran Internet of Things (IoT) dan Pengenalan Robotika Kepada Siswa Sekolah Menengah di Surakarta Sekitarnya Pringgo Widyo Laksono; Retno Wulan Damayanti; Cucuk Nur Rosyidi; Eko Pujiyanto; Wakhid Ahmad Jauhari; Anindya Rachma Dwicahyani
Jurnal Pengabdian Masyarakat dan aplikasi Teknologi (Adipati) Vol 2, No 2 (2023)
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pemahaman dan keterampilan pada siswa sekolah menengah mengenai Internet of Things (IoT) dan teknologi robotika adalah hal yang penting untuk menjawab tantangan global. Melalui pengenalan IoT dan robotika, siswa mendapatkan kesempatan untuk merancang, membangun, dan memprogram perangkat IoT dan robot secara langsung. Tujuan program ini adalah untuk memperkenalkan siswa pada konsep dan penerapan teknologi serta membantu mereka mengembangkan keterampilan yang relevan untuk dunia kerja abad ke-21. Siswa diharapkan dapat meningkatkan pemahaman mereka tentang IoT dan robotika, sehingga mereka lebih siap menghadapi tuntutan dunia kerja yang semakin berkembang di era revolusi industri 4.0. Selain itu, mitra industri yang terlibat dalam program ini, CV Enuma Technology, akan mendapatkan manfaat dalam mengembangkan produk media pembelajaran yang dapat dikomersilikilkan di pasar secara lebih luas. Melalui program ini, mitra industri dapat meningkatkan kualitas produk yang dibutuhkan oleh konsumen serta meningkatkan daya saing di pasar teknologi yang terus berkembang.
Co-Authors Anindya Rachma Dwicahyani Azizah Hadny Qurrota Ayun Cucuk Nur Rosyidi Dinnur Swaraswati Ekty Nabilah Muhammad Hisjam Phengky Pangestu Pringgo Widyo Laksono Retno Wulan Damayanti Rizca Tri Wulandari Wahyudi Sutopo Wakhid Ahmad Jauhari Yosua Natalianto