Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal JURNAL KOLABORASI
Lukman Hakim
Muhammadiyah University Of Makassar
Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Kinerja Satuan Polisi Pamong Praja Dalam Pelaksanaan Peraturan Daerah Nomor 9 Tahun 2001 Tentang Larangan Mengkonsumsi Minuman Keras Di Kabupaten Maros Wahida Ardintiana Rasyid; Lukman Hakim; Ansyari Mone
Kolaborasi : Jurnal Administrasi Publik Vol 4, No 2 (2018): Agustus 2018
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v4i2.1458

Abstract

This study aims to determine the performance of Pamong Praja Police Unit implementing the prevailing local regulations in Turikale District Maros Regency and factors influencing the performance of Pamong Praja Police Unit in implementation of Regional Regulation No. 9 of 2001 on the prohibition of consuming liquor in the Turikale District Maros Regency. This type of research was using qualitative type with informan counted 6 people. Data collection techniques using are observation, interview, and documentation. The results of this study indicate that the level of performance is still not maximal, because the understanding of Pamong Praja Police Unit to the organization is not good enough, the mindset complicates and slows down so that cause dissatisfaction is still felt bt the community as a result of lack of Pamong Praja Police Unit understanding in the field in the implementation of his dities.                                          ABSTRAK Penelitian ini bertujuan untuk mengetahui kinerja Satuan Polisi Pamong Praja yang melaksanakan peraturan daerah yang berlaku di Kecamatan Turikale Kabupaten Maros dan faktor-faktor yang mempengaruhi kinerja satuan polisi pamon praja dalam melaksanakan Peraturan Daerah Nomor 9 Tahun 2001 di Kabupaten Maros.Tipe penelitan yang digunakan adalah penelitian kualitatif dengan informan sebanyak 6 orang. Teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini menunjukkan bahwa tingkat kinerja masih kurang maksimal, karena pemahaman pegawai Satuan Polisi Pamong Praja terhadap tugas pokok dan fungsi organisasi belum cukup baik, pola pikir yang mempersulit dan memperlambat sehingga menimbulkan ketidak puasan masih dirasakan oleh warga masyarkat sebagai akibat kurang paham aparat Satuan Polisi Pamong Praja di lapangan terhadap pelaksanaan tugasnya. Kata kunci: Kinerja, Satuan Polisi Pamong Praja
Pelayanan Akademik E-Library Di Universitas Muhammadiyah Makassar Yusriani Yusriani; Lukman Hakim; Musliha Karim
Kolaborasi : Jurnal Administrasi Publik Vol 4, No 2 (2018): Agustus 2018
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v4i2.1459

Abstract

The objective of this study is to investigate the quality of E-library academic services at Muhammadiyah University of Makassar. The samples of the research consist of 100 respondents. The type of the research is qualitative descriptive with survey research type. The data derive from primary data collected from the students’ data by utilizing research instruments such as questionnaires, documents and direct interview towards five informants. The results of the research indicate that E-library academic services at Muhammadiyah University of Makassar have generally been qualified in terms of the five service dimension such as; Reliability,12 (77,91%)which means in very good category; Responsiveness 3,18 (79,5)means in good category; Assurance 3,10 (55,58%)means in very good category: Empathy 3,38 (84,62%)means in very good category; and Tangible 3,19 (79,25%)means in very good category.                                                      ABSTRAK Tujuan penelitian untuk mengetahui bagaimana kualitas pelayanan akademik E-library di Universitas Muhammadiyah Makassar. Sampel dalam penelitian ini berjumlah 100 responden. Jenis penelitian ini adalah menggunakan deskriptif kuantitatif, dengan tipe penelitian survey. Jenis data terdiri primer yang di peroleh melalui data mahasiswa dengan menggunakan instrument berupa kuesioner dan dokumentasi dengan wawancara langsung terhadap lima informan. Hash penelitian inimenunjukkan bahwa umumnya pelayanan akademik E-Library Di UniversitasMuhammadiyah Makassar sudah dapat dikatakan baik dalam pelayanan dilihat dari kelima dimensi pelayanan yaitu (Reability)adalah 3,12 (77,91%) pada kategori sangat baik, Ketanggapan (Responsiveness) 3,18 (79,5) pada kategori baik, (Assurance) 3,10 (55,58%) pada kategori sangat baik, (Empathy) 3,38 (84,62%) pada kategori baik dan (Tangible)3,19 (79,25%)pada kategori sangat baik. Kata Kunci; Kualitas Pelayanan Akademik E-Library
MANAJEMEN PENGADUAN MASYARAKAT DALAM PEMBERIAN SANTUNAN KECELAKAAN LALU LINTAS DI KANTOR PT. JASA RAHARJA KOTA MAKASSAR Andi Jaya Samudra; Lukman Hakim; Ruskin Azikin
Kolaborasi : Jurnal Administrasi Publik Vol 5, No 1 (2019): April 2019
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v5i1.2045

Abstract

The objective of this research is to know the management of public complaints in the provision of traffic accidents compensation in  PT. Jasa Raharja office of  Makassar City. The type of this research is descriptive qualitative research with phenomenological  type . The data are collected by interviews, observation and documentation. The result of this research reveals that the management of public complaints in the provision of traffic accidents compensation in  PT. Jasa Raharja office of  Makassar City is not optimal, because there is still demerit toward compensation provision, such as the clarity of public complaints management, certainty of time is not maximal yet, and there is still complaint of the public about the distribution which makes public waiting for long time and unsatisfied. That is a proof that the management needs improvement.
Co-Authors Andi Jaya Samudra Mone, Ansyari Musliha Karim Ruskin Azikin Wahida Ardintiana Rasyid Yusriani Yusriani