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All Journal MediaTor: Jurnal Komunikasi Kanal : Jurnal Ilmu Komunikasi An-Nida : Jurnal Komunikasi Islam Source: Jurnal Ilmu Komunikasi Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Komunikasi Korporasi dan Media (JASIMA) Jurnal Indonesia Sosial Sains Iqtida: Journal of Da'wah and Communication Jurnal Indonesia : Manajemen Informatika dan Komunikasi
Kheyene Molekandella Boer
Universitas Mulawarman
Religion Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Physics Public Health Social Sciences

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Journal : An-Nida : Jurnal Komunikasi Islam

 1 
ANALISIS PENGGUNAAN TEKNOLOGI INFORMASI DALAM MENINGKATKAN PELAYANAN PUBLIK PT POS INDONESIA Adella Franscillia Samma; Kheyene Molekandella Boer
An-Nida : Jurnal Komunikasi Islam Vol 15, No 1 (2023)
Publisher : Fakultas Dakwah dan Komunikasi Program Studi Komunikasi dan Penyiaran Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/an-nida.v15i1.4840

Abstract

Analyze the use of information technology in improving the public service of PT Pos Indonesia in the border area of Nunukan Regency, North Kalimantan. This study used descriptive qualitative method. The research focuses include transparency, participation, and efficiency. Data collection techniques were carried out by interviews and documentation. Data analysis techniques were carried out by means of data reduction, data presentation, and drawing conclusions. The results of the study show that the use of information technology in improving the public service of PT Pos Indonesia in the border area of Nunukan Regency, North Kalimantan, is carried out in three main steps, namely transparency, participation and efficiency. The transparency process carried out by PT Pos Indonesia in the border area of Nunukan Regency to improve public services is by making Standard Operating Procedures (SOPs), creating information about how to use the application, and highlighting three main characteristics in services, namely easy access, authentic evidence. , and the principle of honesty. The participatory process carried out by PT Pos Indonesia in the border area of Nunukan Regency to improve public services is to create a complaint service and provide responses to any input provided. The efficiency process carried out by PT Pos Indonesia in the border area of Nunukan Regency is carried out in several steps, namely by updating the application and secondly by minimizing errors in the service process. This process has been able to improve public services, because it can be proven by the number of Pospay application users up to 79 partners and Pos Remittance totaling 15 partners with details of 7 money order partners and 8 money order partners.
Co-Authors Adella Franscillia Samma Amida Yusriana Andra Prianata Setya Bella Robhiatul Adawiyah Endang Erawan Faridah Azza Annabillah Fatimah Nur Aliya Mahruf Hairunisa Hairunisa Hilda Annisa Nur Firdausi Jaka Farih Agustian Johantan Alfando Wikandana sucipta Mutia Rahmi Pratiwi Nabila Hanna Savhira Naufal Al Hadad Nurliah Resa Septy Saputri Rina Juwita Rizky Amalia Syahrani Sucipta, Johantan Alfando Wikandana Sugandi Sugandi Teddy Dyatmika