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All Journal Jurnal Manajemen Teknologi Journal of Business and Management Business Journal : Jurnal Bisnis Dan Sosial
Yuliani Dwi Lestari
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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New Product Development: A Study of Hi-Tech Firm in Taiwan Lestari, Yuliani Dwi
Jurnal Manajemen Teknologi Vol 13, No 3 (2014)
Publisher : SBM ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2014.13.3.7

Abstract

Abstract. This study observes the comparison of new product development performance among two groups of hi-tech firms (older and young firms). Four factors influencing NPD successes are determined in this study namely business network, product innovation, process innovation, and R&D capability. Using data from 13 firms in Taiwan (i.e., semiconductor and telecommunication), this study uses a key-informant survey design that was randomly selected from researcher networks. Applying 2-sample T test, it reveals that only business network shows significant difference, while the remaining factors show no significant differences.Keywords: Business network, Hi-tech, NPD, Product innovation, Process innovation, R&D Abstrak. Studi ini bertujuan untuk mengobservasi perbandingan kinerja pengembangan produk baru terhadap dua grup perusahaan berteknologi tinggi: (i) perusahaan lama/ pemain lama, (ii) perusahaan baru/ pemain baru. Empat faktor yang berpengaruh terhadap kinerja pengembangan produk baru adalah jaringan bisnis, inovasi produk, inovasi proses dan kemampuan pengembangan riset. Melibatkan 13 perusahaan di Taiwan (misalnya semikonduktor dan telekomunikasi), studi ini menggunakan ahli kunci sebagai responden kuesioner yang dipilih secara acak dari jaringan penulis. Dengan mengaplikasikan 2-sampe T test, didapatkan hasil bahwa hanya jaringan bisnis yang berbeda secara signifikan antara pemain lama dengan pemain baru, sedangkan faktor lainnya tidak berbeda secara signifikan.Keywords: jaringan bisnis, teknologi tinggi, pengembangan produk baru, inovasi produk, inovasi proses, pengembangan riset
Application Value Stream Mapping to Minimize Waste in Aircraft Industry Luciana, Livia; Lestari, Yuliani Dwi
Journal of Business and Management Vol 4, No 10 (2015)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.39 KB)

Abstract

Abstract. Nowadays, many organizations have already implemented lean manufacturing (LM) in order to be competitive in global market.  Many company need Lean Manufacture to reduce wastes or activity that has no added value to increasing efficiency in process production. Currently, PT Xis one of aircraft manufacturing in Indonesia has issues a procurement department. Currently, the big problem of procurement department is delays to make dokument PR and PO in 2014 this cause the long lead time in 2014.Based on historical data, total delay from making PR is very high about 84% and for PO the delay takes 73%. With these facts that procurement department has very high delay in making PR and PO, PT Xwants to solve this problem by identify waste that happen in procurement department, so it will decrease the lead time in procurement department. The first stage in the application of value stream mapping is the Current State Mapping, this stage can illustrates the real condition of procurement department processes along with lead time of any such process. The second stage is analysis current value steam mapping, in this stage all waste is identified and resolved. The final stage is, Future State Mapping in this process produce a new process and a new lead time. Based on current Value Stream Mapping, it is found three category wastes there are over processing, waiting time, and unnecessary movement (motion). The solution provided to reduce the waste are cleaned-up SAP data, standardization of writing material, format Quotation and RFQ, procurement check point and email reminders. Solution that has been given can minimize waste and lead time and will reflect in future state mapping. By making Future state value stream mapping based on the solutions that have been given can reduce the total lead time. Total lead time in procurement department was reduced by 39%. Total lead time can decrease 19 days with average lead time 49 days for the current VSM decrease into 30 days for future VSM.Keywords:  Value Stream Mapping, Waste, Lead time, procurement department, Aircraft Industry
INCREASING CUSTOMER LOYALTY THROUGH PRODUCT AND SERVICE IMPROVEMENT: A CASE OF WAROENG KOE RESTAURANT JAKARTA Aliya, Qonita Himmatul; Lestari, Yuliani Dwi
Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract

Abstract. Background: The purpose is to know the gap between expectation and perception of customer to make satisfaction level. Methods: This study was used quantitative approach using SERVQUAL framework and distributing a questionnaire survey to 65 respondent of Waroeng Koe customer. This research use 2 session of questionnaire that are expectation session and perception session that conducted in waroeng koe. Results:  The fundamental result of this research, there are gaps for all the dimension and it is negative. The widest gap is in responsiveness followed by tangible dimension. But in the improvement priority, the first and second priority is responsiveness and assurance dimension. Conclusion: Waroeng koe restaurant should focus on these two dimension responsiveness and assurance to make the improvement for these.  Keywords:  Customer Satisfaction, SERVQUAL, Restaurant, Customer GAP, Product and Service
Project Effectiveness Improvement: A Case Study in Indonesia Aerospace Inc. Manalu, Zulia; Lestari, Yuliani Dwi
Journal of Business and Management Vol 4, No 5 (2015)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (229.539 KB)

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Abstract. Project management is important and powerful tool in global business because increasingly technically complex products and processes, vastly shortened time to market demand, and the need for cross-functional expertise. PT X is aircraft industry with complex product with millions of individual components and many dependencies. The project success can achieve the customer and contractor objectives of a project, and getting the job done within the constraints of time, cost and quality. The company is delayed delivery Tail boom to Airbus Helicopter. It makes customers give complaints related to the performance of company. CPM used to analyze the project planning. After decide the method for evaluate the planning project, we must clustering 455 elementary part into activities in process production Tail Boom. PERT analysis is used when the duration of activities are not known with certainty, calculated expected time using scenario base of PERT. The expected time will use in new critical path diagram for calculate total time in actual or reality at the time happen the problems of delayed delivery Tail boom. Project Crashing used for compare the project planning and actual to know the appropriate project management. Keywords: Project Management, Project success, Critical Path Method (CPM), Project Evaluation and Review Technique (PERT), Project Crashing. 
Determine the Appropriate Forecasting Method and Inventory Model in Tang Company Margono, Steven; Lestari, Yuliani Dwi
Journal of Business and Management Vol 4, No 4 (2015)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (269.006 KB)

Abstract

Abstract. Purpose – The purpose of this paper is to give recommendation in terms of inventory management to Tang Company. So that, production is on time and in the right amount (avoid overstock, shortage).  Methodology / Approach – The methodology used for the research is interviewing company’s Director and Secretary and collecting company’s purchasing and sales data to get company’s business and product data. After that, company’s type of demand is identified and a new inventory model which suits with the demand characteristic is proposed. Current company’s inventory management system is also analyzed and compared with proposed inventory model to see whether the new inventory model gives more benefit to the company. Finally, recommendations will be given to the company with how to implement it to their system and daily operation. Findings – Tang Company’s demand and lead time are variable, so probabilistic model is used to determine the safety stock and reorder point. EOQ model is used to maximize order quantity, while Material Requirements Planning technique is used to calculate total cost for proposed inventory management. After both existing and proposed inventory management results are compared, it seems that the company can save a large number of money by implementing the new inventory model. Research Limitation – The limitation of the research is types and colors of material and final product, which are bur polyester benhur, donker, and black; and purchasing data and sales data, which are from 1st January 2014 until 31st December 2014. Keywords: Inventory Management, Economic Order Quantity, Probabilistic Model, Material Requirements Planning, Textile Industry. 
Integrating SERVQUAL and QFD Framework for Product and Service Design. Case Study: Beehive Cafe Bandung Apriani, Dini; Lestari, Yuliani Dwi
Journal of Business and Management Vol 4, No 9 (2015)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (393.793 KB)

Abstract

Abstract. Recently, the growth of café and restaurant industry was increased in Indonesia. Thus, every café and restaurant offer unique concept and innovative product and service to customer. This condition would create the competition that higher than before, and it likely could make possibility to loss the market. Therefore, in competing with the competitors, a café should consider the appropriate design of product and service to fulfill customer expectation. Customer expectation could influence the revenue of café and restaurant, so the quality of product and service that suitable with the expectation can keep the current market and capture potential market.By deploying questionnaire to 105 respondents that consists of current customer and potential customer of Beehive café, this research could define specification to describes the VOC. Additionally, this questionnaire applied the principal of SERVQUAL’s dimensions namely tangible, reliable, responsible, assurance and empathy. After the VOC defined, this research conducted QFD framework from defining voice of customer (VOC) until technical evaluation. Moreover, this research contributed in two points: (i) propose appropriate design for product and service in Beehive café in order to meet customer needs and desires, (ii) provide the priorities of project improvement should be taken by Beehive café to fulfill customer expectation and to compete with other competitors.The fundamental result of this research is Beehive café has 12 factors of VOC that should be completed by 29 specifications of technical characteristics. Besides that, if compared with other competitors Beehive café still did not serve product and service suitable with customer expectation. However, in technically Beehive café had good specification of technical characteristics to answer VOC, but in practically Beehive could not optimize these specifications to fulfilled expectation of customer. On the other word, this research can help Beehive café to determine what will satisfy the customer and where to deploy the effort in urgent improvement. Keywords: Quality Function Deployment, SERVQUAL, Voice of Customer, and Customer Expectation
Aggregate Planning Analysis in PT. Akebono Brake Astra Indonesia Fajar, Mohammad; Lestari, Yuliani Dwi
Journal of Business and Management Vol 6, No 2 (2017)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1060.31 KB)

Abstract

AbstractNowadays, most manufacturing companies are striving for greater profit and improvement to gain competitive advantage towards others. Such profit can be achieved by making more income or attenuate production expenses. In order to do so, manufacturers has been developing various kinds of production system in order tomaximize inventory utilization, production forecast, and production planning. Therefore,by applying certain operations management decision might lead to better result of production and inventory planning. Manufacturers around the world have been using combinations of aggregate planning models in any ways imagined to achieve best results in terms of production effectivity and cost, especially in automotive manufacturing industries which requires high planning precision with a lean inventory. PT. AAIJ is an automotive parts manufacturing company which supplies to both national and international market. PT. AAIJ however, they had been facing production shortage to its biggest client to the company, Nissan Motor UK Products since September to December 2016. Based on an ABC analysis, production shortage analysis has been focused only on Nissan Motor UK Products.Keywords: Holding, Inventory Management, Inventory, MPS, MRP, Operations Management, Overstock, Production Management System, Production Planning, Shortage.
Time Waste Identification Using Value Stream Mapping in Wood Manufacturing Faridah, Cucu; Lestari, Yuliani Dwi
Journal of Business and Management Vol 5, No 1 (2016)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.647 KB)

Abstract

Abstract. This paper aims to describe the application of Value stream mapping to identify the time in the barecore product realization process in PT.XYZ. In addition to identifying time, value stream mapping can discover some wastes that occur in the product realization process. The waste found is made as the basis for maintenance. This study was conducted with several stages. The first stage is to conduct current mapping to depict the actual conditions in the product realization process. The second phase is to analyze current value stream mapping with the data demand 40 container in September utill November. It is found that there is difference in the execution time of the process, so the waste that causes it and how to solve the problem will be analised. The future state mapping is the last step in this study, and it is found in this step that there is time reduction in the barecore product realization process. The use of value stream mapping application in this study managed to finding wastes that occur in the barecore product realization process. Waiting time are the processes by which all the divisions in the product realization process experience. Objective to find solution for eliminating waste. This study found a solution that can reduce waste. The email that will be used in the process of reporting documents. A system of electronic signature that will accelerate the process which requires ratification documents needed. Reporting is a multiplication reporting system, where the presence of this multiplication system will make the fulfillment of some process completed rapidly. The Follow-up process is one of the alternatives process of company that is always waiting for the requested process comes into its own. So with the minimum limit of the follow-up, it will accelerate the next process to be done. Future value stream mapping that is created reduces the use of time that occurs within the product realization process. It is observed, in the process of product realization with demand 40 container could reduce the time by 0.58 days. Keyword: Value Stream Mapping (VSM), Process Mapping, Lean, Waste.
Managing Wasted Perishable Items Using Six Sigma Framework: Case of Food & Beverage Division Horison Hotel Canthika, Athluna; Lestari, Yuliani Dwi
Journal of Business and Management Vol 4, No 8 (2015)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (216.978 KB)

Abstract

Abstract – Horison Hotel is a commercial business whose runs in hospitality business sector. Nowadays, the hospitality industry not only play a key role in toursim and hotel culture only, but also driving up for food and beverage revenues. It makes the food and beverage division becomes important, especially for breakfast service. Food and beverage division of Horison Hotel face waste problem where the number of waste stream exceed the number of waste allowance. Thus, this research is conducted to aim breakfast preparation amount more specifically which can resulting in waste reduction by implementing six sigma framework. Keywords – Six Sigma, Waste Management, Food and Beverage, Hotel
STUDY OF FACTORS INFLUENCING NON-MUSLIMS BUYING BEHAVIOR TOWARDS HALAL PRODUCTS IN INDONESIA Miharja, Ghianinda; Lestari, Yuliani Dwi
Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract.With the high amount population of Muslims in Indonesia which represnt the majority of its population, the demand towards halal products are relatively high. However, as a minority, non-Muslims that are given this circumstance where the condition demands high amount halal products may given no other choice than choosing halal product. This study aims to find out the factor influencing purchasing halal product in Indonesia from non-Muslim perspective and their actual purchase. To reach this objective, this study applies the Theory of Planned Behaviour as the basic theoritical approach. The result of this study shows that the non-Muslim’s subjective norms doesn’t have have direct effect toward halal purchasing intention while their perceived behaviour does not directly influence the actual halal purchase.  Keywords: : halal products, theory of planned behaviour, Indonesia
Co-Authors Aliya, Qonita Himmatul Anak Agung Gede Sugianthara Athluna Canthika, Athluna Ayu Agustine Hernowo Cucu Faridah, Cucu Dini Apriani, Dini Livia Luciana, Livia Miharja, Ghianinda Nirvana, Kinanti Pratiwi, Nimas Rosyana Puspadewi, Deandra Steven Margono, Steven Yericho Paul, Yericho Zulia Manalu, Zulia