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All Journal OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Jurnal Scientia JURNAL ILMIAH GLOBAL EDUCATION DEVOTE: Jurnal Pengabdian Masyarakat Global Jurnal Pengabdian Masyarakat Singa Podium (JPMSIPO)
Syamsu Marlin
Universitas Bung Karno
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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ANALISIS PENGARUH KUALITAS LAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN LAYANAN DATA 4G: Studi Kasus PT. Internux Syamsu Marlin
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 2, (2017): OE Juli 2017
Publisher : Universitas Mercu Buana

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan kualitas produk terhadap kepuasan dan loyalitas pelanggan, serta pengaruh kepuasan pelanggan terhadap loyalitas pelanggan. Data diperoleh dengan penyebaran kuesioner secara acak terhadap pelanggan bolt yang tersebar di Jabodetabek. Metode yang digunakan adalah kuantitatif dengan analisis jalur (path analisis). Hasil penelitian diperoleh bahwa 1) kualitas pelayanan secara langsung berpengaruh signifikan terhadap kepuasan pelanggan Bolt, 2) kualitas pelayanan secara langsung berpengaruh yang tidak signifikan terhadap loyalitas pelanggan Bolt, 3) kualitas produk secara langsung berpengaruh signifikan terhadap kepusan pelanggan Bolt, 4) kualitas produk secara langsung berpengaruh signifikan terhadap loyalitas pelanggan Bolt, dan 5) kepuasan pelanggan secara langsung berpengaruh signifikan terhadap loyalitas pelanggan Bolt.
RAILWAY SECURITY SYSTEM WITH HALL EFFECT SENSOR BASED ON ARDUINO UNO Syamsu Marlin; Prawiro Harjono; Ahmad Refo Syatomy
Jurnal Scientia Vol. 11 No. 02 (2022): Education, Sosial science and Planning technique, November
Publisher : Sean Institute

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Abstract

This railway door security system is made and can be used to overcome problems that exist in railroad crossing doors. The large number of cases and fatalities that have occurred to date have been caused by a lack of security and the large number of individuals who have committed acts of violations, causing many fatalities and other cases that have occurred at railroad crossings. The existence of these tools and systems can change mindsets and reduce the number of accidents at railroad crossings. Because the system in this prototype is able to provide a deterrent effect to persons who violate the rules. Overall this tool can work and function properly according to the desired system. The sensor output voltage is around 3 – 5V DC. Hopefully this tool can be a reference for improving the existing system at the current train gate. So that the number of accidents that occur at railroad crossings can be reduced.
KAJIAN PENGAWASAN KONSTRUKSI PADA KEGAGALAN BANGUNAN DALAM PEMBANGUNAN GEDUNG BERTINGKAT TINGGI Maiko Lesmana Dewa; Kiki Maria; Syamsu Marlin; Keti Andayani
Jurnal Ilmiah Global Education Vol. 3 No. 2 (2022): JURNAL ILMIAH GLOBAL EDUCATION, Volume 3 Nomor 2, Desember 2022
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v3i2.394

Abstract

ABSTRACT   The essence of the research problem is how to obtain answers to research results related to construction supervision studies on building failures in construction work by obtaining answers to the following questions: development in general? Second, how is the legal protection for the community for building failure in construction work which causes harm to the community in connection with construction supervision responsibilities? Third, how is the settlement of legal disputes over building failures in construction work in Indonesia when linked to construction supervision rights? The research approach used and the development of the framework of thought in this study are based on a normative juridical approach by conducting an assessment of laws and regulations on building construction and construction, while the research method is a comparative method of various legal policies in several countries that regulate the pattern of interaction of development activities starting from the development stage. Preparation /planning to the stage of use. The findings in this study found that there is a role for legislation relating to construction supervision services in preventing building failures in building work.
PEMBERDAYAAN DIRI TAHANAN MELALUI KEGIATAN PENYULUHAN DI POLRES METRO JAKARTA UTARA Kiki Maria; Maiko Lesmana Dewa; Syamsu Marlin; Keti Andayani
Devote : Jurnal Pengabdian Masyarakat Global Vol. 1 No. 2 (2022): Devote : Jurnal Pengabdian Masyarakat Global, Desember 2022
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (346.659 KB) | DOI: 10.55681/devote.v1i2.381

Abstract

In relation to the role and purposes of community service, especially for prisoners held at Jakarta Utara Metro Police, there is an interesting phenomenon of formally holding a Community Service program in the prisoner’s meeting room with the theme “Prisoner’s Empowerment through Outreaching Activities at the Jakarta Utara Metro Police”. This community service was aimed at giving training and empowering the resistance. This opportunity is for detainees appointed to represent other detainees.
Sosialisasi dan Pendampingan Masyarakat dalam Kegiatan Relokasi Permukiman Dampak Program PEMSEA Tahun 2022 di Desa Ketapang Kecamatan Mauk Kabupaten Tangerang Sarjono Puro; Bernadete Nurmawati; Kiki Maria; Syamsu Marlin
Jurnal Pengabdian Masyarakat Singa Podium (JPMSIPO) Vol. 1 No. 2 (2023): April
Publisher : LPPM Universitas Bung Karno

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58965/jpmsipo.v1i2.12

Abstract

Ketapang Village is located on the sea coast of Mauk District, Tangerang Regency, which has residential environmental characteristics that tend to be closely related to poverty and illegal land use. Slum settlements are caused by the inability of the poor to get proper housing, causing them to illegally occupy land along the riverbanks owned by the Tangerang District Fisheries Service. With the PEMSEA program in 2022, infrastructure development for mangrove conservation and ecotourism in Ketapang Waters is of course accompanied by regional planning, with improving the quality of slum settlements on the banks of the river leading to the beach. The arrangement of the slum settlement area is through relocation to land that is not far from the location where he lives because the legality of residential land is unclear. In an effort to overcome these obstacles, it is necessary to socialize and assist in understanding the community regarding relocation activities. The socialization method consists of two initial activities, namely data collection on project-affected residents and the process of implementing education and outreach activities through relocation assistance. The results of the outreach: the mechanism for planning and implementing relocation in Ketapang Village did not run smoothly, namely some residents affected by the project refused to relocate, so an approach was taken through socialization so that residents affected by the project were willing to sign a letter of intention to move to a new place of residence.
Pengembangan Teknologi Pengolahan Gula Aren Bagi Kelompok Tani di Desa Cisolok Kabupaten Sukabumi Sri Mumpuni Ngesti Rahaju; Syamsu Marlin; Trisna Ardi Wiradinata; Didik Sugiyanto
Jurnal Pengabdian Masyarakat Singa Podium (JPMSIPO) Vol. 1 No. 3 (2023): Oktober
Publisher : LPPM Universitas Bung Karno

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58965/jpmsipo.v1i3.16

Abstract

The object of Community Service is the Palm Sugar Farmers Group, Cisolok Village, Cisolok District, Sukabumi Regency. Where the farmer group is under the management of the Binekas Cooperative, in this activity partners are able to take part in the entire process of the Community Service Program starting from describing problems, finding solutions, planning and implementing the entire program as well as being able to socialize the results of technology application to all group members and are ready to contribute to in-kind funding for implementation Community Service Program. Problems for the Palm Sugar Farmers Group, Cisolok Village, Cisolok District, Sukabumi Regency, the first in the field of production in processing palm sugar from plantations still using traditional methods. The aim of the first activity is how to solve problems related to the production process, especially in the palm sugar crystallization process. and sieving it into ant sugar. The second objective is to improve marketing management, especially in the field of packaging that is attractive to consumers and create standard packaging for palm sugar and increase consumer knowledge through online product sales. As a result of community service activities, there has been an increase in processing with the crystallization machine and sieving of palm sugar into powdered sugar or ant sugar, from a marketing perspective there has been a further increase in broader marketing methods via the internet.
Pendampingan Pemetaan Kebutuhan Ruang, Peningkatan Keamanan Bangunan dan Lingkungan Panti Rehabilitasi Gangguan Jiwa di Jakarta Utara Abdullah Ali; Sudarmawan Juwono; Syamsu Marlin
Jurnal Pengabdian Masyarakat Singa Podium (JPMSIPO) Vol. 1 No. 3 (2023): Oktober
Publisher : LPPM Universitas Bung Karno

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58965/jpmsipo.v1i3.19

Abstract

Community Service Activities (PkM) with partners from the Nurul Alam Paitama Foundation with Assistance in the Redesign of the Building and Environment of the Mental Disorders Rehabilitation Home in North Jakarta. This home is a form of service carried out by the community independently in the form of treatment for patients suffering from mental disorders using religious therapy methods. Currently, the home, which has an area of ​​696 m2 on 1,200 m2 of land, accommodates 27 patients who are served by 20 volunteer nurses. Existing spaces include a mosque as the main room and center for therapy activities, a secretariat room, living room and patient care area, kitchen, patient common room and other supports. The urgency of this Community Service activity, namely the need to improve the quality of buildings and the environment in the form of redesign in mentoring approaches and behavioral methods where space and facility needs are built, is dialogued with residents based on aspirations, space experiences, and also observed activities. As is known, the basic principle of mentoring itself is the empowerment of every potential that exists, both physical and non-physical. Thus, this program fully involves residents as the subject of a shared agenda. This involvement produces primary and secondary data for the need for redesign and placement of CCTV monitoring points in buildings and environments with their respective functions. The aim of PkM activities is as a form of devotional service in improving the quality of space by redesigning buildings and the environment to improve patient care and healing services, especially from the aspect of security and room comfort for residents. This condition supports conditioning and forming positive behavior for patients based on religious therapy methods so that sacredness becomes absolutely necessary.
Co-Authors Abdullah Ali Ahmad Refo Syatomy Bernadete Nurmawati Didik Sugiyanto Keti Andayani Kiki Maria Kiki Maria Maiko Lesmana Dewa Prawiro Harjono Sarjono Puro Sri Mumpuni Ngesti Rahaju Sudarmawan Juwono Trisna Ardi Wiradinata