Article Per Year (5 Year)
p-Index From 2019 - 2024
3.063
P-Index
This Author published in this journals
All Journal Sosiohumaniora Publisia: Jurnal Ilmu Administrasi Publik Jurnal Manajemen Pelayanan Publik Jurnal Administrasi Publik (JAP) JURNAL GOVERNANSI International Journal of Demos INFOKUM Jurnal Ekonomi Jurnal Multidisiplin Sahombu JANE (Jurnal Administrasi Negara)
Herijanto Bekti
Department Of Public Administration, Faculty Of Social And Political Sciences, Universitas Padjadjaran, Bandung, Indonesia
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

Published : 16 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Jurnal Manajemen Pelayanan Publik

 1 
Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis Gina Sofia Rahman; Herijanto Bekti; M.D Enjat Munajat
Jurnal Manajemen Pelayanan Publik Vol 2, No 2 (2019)
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (152.623 KB) | DOI: 10.24198/jmpp.v2i2.21405

Abstract

AbstrakPenelitian ini membahas tentang Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis, dengan menggunakan teori servqual dari Zeithaml mengukur 5 dimensi, yaitu Tangible, Reliabillity, Assurance, responsiveness dan Empathy. Penelitian ini merupakan penelitian jenis kualitatif dengan tekhnik pengumpulan data dengan menggunakan studi kepustakaan, dan studi lapangan berupa observasi dan wawancara dengan 6 informan yaitu, Kepala DPMPTSP, Kabid Perizinan, Kabid Pengaduan dan Advokasi, Petugas Frontliner, Kabid Kepegawaian dan Pemohon Perzinan IMB.Berdasarkan hasil penelitian, Kualitas Pelayanan di DPMPTSP Kabupaten Ciamis masih belum berjalan secara efektif dan efisien dikarenakan kurang nya SDM si bagian pelayanan perizinan DPMPTSP Kabupaten Ciamis, kurangnya kemampuan petugas dan sarana untuk menunjang online service. Kata kunci : Kualitas Pelayanan, Izin Mendirikan Bangunan, Servqual.AbstractThis study discusses the Quality of Building Construction Permits (IMB) at the Ciamis District One-Stop Integrated Services Investment Office (DPMPTSP), using the servqual theory from Zeithaml to measure 5 dimensions, namely Tangible, Reliabillity, Assurance, Responsiveness and Empathy. This research is a qualitative type of research with data collection techniques using library studies, and field studies in the form of observation and interviews with 6 informants namely, Head of DPMPTSP, Head of Licensing, Head of Complaints and Advocacy, Frontliner Officers, Head of Personnel and IMB Licensing Applicants. research, Service Quality in DPMPTSP Ciamis Regency still has not run effectively and efficiently because of the lack of human resources in the licensing service section of DPMPTSP in Ciamis Regency, lack of staff ability and means to support online services.Keywords: Service Quality, Building Construction Permit, Servqual.
Preflood Management Collaboration in Bandung District Irfan Mauluddin; Herijanto Bekti; Ramadhan Pancasilawan
Jurnal Manajemen Pelayanan Publik Vol 5, No 2 (2022): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v5i2.34755

Abstract

This research is about the condition of the flood disaster in Bandung Regency, which is focused on the local government's steps to prevent, mitigate and prepare. The implementation of disaster management in Bandung Regency is regulated through the Bandung Regency government's policy with the establishment of the Regional Disaster Management Agency. The establishment of the Regional Disaster Management Agency based on the Bandung Regency Regional Regulation number 11 of 2010 concerning the establishment of the Bandung Regency Regional Disaster Management Agency organization, and the Bandung Regency Regent's Regulation number 53 regarding the details of the duties, functions, performance procedures of the Bandung Regency Regional Disaster Management Agency and followed by implementing regulations in the form of Regulations Bandung Regency area number 2 of 2013 concerning the implementation of Bandung Regency disaster management. The authors use common goals, division of roles, communication, and resources as the criteria for successful collaboration. This study uses a qualitative descriptive method where the data collection techniques used are library research and field studies consisting of observation and in-depth interviews.
Co-Authors Anggi Febryany Dedi Sukarno Dhara Nur Annisa E Dian Purwanti Didin Muhafidin Elfan Muhib Danil Islam Elisa Susanti Fahri Juarsa Muhammad Fitri Aulia Gina Sofia Rahman Ira Irawati Ira Irawati Irfan Mauluddin Jossi Adiwisastra M.D Enjat Munajat Muhammad Fedryansyah Ningrum Fauziah Yusuf Ramadhan Pancasilawan Rina Yulianti Sawitri Budi Utami Sinta Ningrum Slamet Usman Ismanto Vega Puti Astari Yogi Suprayogi Sugandi Yusuf, Ningrum Fauziah