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All Journal Proceeding of the Electrical Engineering Computer Science and Informatics Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI)
Sofian Lusa
University of Indonesia
Computer Science & IT Education Electrical & Electronics Engineering Engineering

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An Overview of Knowledge Mapping in Digital Business Industry: A Systematic Literature Review Dana I. Sensuse; Alifiannisa Lawami Diar; Sofian Lusa; Damayanti Elisabeth
Proceeding of the Electrical Engineering Computer Science and Informatics Vol 7, No 1: EECSI 2020
Publisher : IAES Indonesia Section

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eecsi.v7.2067

Abstract

The increasing number of studies in the knowledge map shows attention from researchers in academic and professional areas. However, the knowledge map implementation has not effectively implemented in an organization whose business in the digital business industry, especially startup organization. The main reason is the lack of stakeholder's understanding of the knowledge map concept. Thus, this study gives a comprehensive understanding of knowledge map implementation in the digital business industry within the last five years period. The study will answer what problems knowledge map tackled, tools, and techniques used currently, the obstacles and benefits of using a knowledge map. The review was conducted through the structured systematic literature review procedure. It started with a review protocol declaration and ended with an analysis of the prior researches obtained from five credible sources. Only 25 of 775 studies remain after several filtering stages. It is found that a knowledge map is mostly used for decision-making purposes. Most studies adopted a visual knowledge map and concept map, even though it is difficult to align the knowledge depth. In the end, this study's result will help stakeholders to reflect on their existing knowledge relationship structure. This study also offers directions for future research and professional practices in digital business industry firms to perfect their existing organizational intellectual capital through a knowledge map.
KM Maturity for A Gas Company in Indonesia: G-KMMM Assessment and Improvement Recommendation Handoko Ramadhan; Majesty Permana; Dana I. Sensuse; Sofian Lusa; Damayanti Elisabeth
Proceeding of the Electrical Engineering Computer Science and Informatics Vol 7, No 1: EECSI 2020
Publisher : IAES Indonesia Section

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eecsi.v7.2073

Abstract

Knowledge is an intellectual asset owned by each organization that greatly influences the performance of the organization. Knowledge management, tacit knowledge, and explicit knowledge in an organization become crucial for the organization's sustainability. The governance depends on many things such as organizational structure, human resources and culture, technology, and the company's vision and mission. In order to adjust between company objectives, it is necessary to know the KM maturity index in an organization. So based on the maturity index, the organization can prepare and adjust company conditions based on the target to be achieved. Knowledge Management (KM) has helped many companies or organizations in developing companies or their organizations, especially for the oil and gas industry. In this study, the authors used the G-KMMM method to conduct KM assessments and provide recommendations for increasing KM at an oil and gas company in Indonesia. From the KM assessment results using the G-KMMM method, it was found that KM in that company is at the awareness level. These results are obtained by considering aspects of people, processes, and technology.
Collaborative Learning in Virtual Learning Environment using Social Network Analysis Fitria Amastini; Cristin Kaunang; Afifah Nefiratika; Dana Indra Sensuse; Sofian Lusa
Proceeding of the Electrical Engineering Computer Science and Informatics Vol 7, No 1: EECSI 2020
Publisher : IAES Indonesia Section

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eecsi.v7.2076

Abstract

Distance learning is supposed to provide not only independent learning activities but also two-way interaction and collaborative learning based on inquiry model to control students' learning. E-learning is one of the platform to implement two-way interaction and inquiry model. Universitas Terbuka (UT) is the first open distance education university in Indonesia. This paper will study and visualize participation in discussion and interaction on the virtual learning environment (VLE) UT using Social Network Analysis (SNA). This paper also used a questionnaire to detect knowledge sharing behavior (KSB) in the Collaborative Learning Environment (CLE) based on Social Presence, Perceived Online Attachment Motivation, Perceived Online Relationship Commitment, and Altruism indicators. For the perception of students and evaluation about e-learning UT, we use Yilmaz's Transactional Distance. The results of the measurement network in forum discussion can detect that the tutors are most important, and who are mostly reply to other student's posts or which students' post are mostly commented by others. Personal/Informal network shows that students tend to interact only with students on same location registered region office.
Knowledge Management System Evaluation Using DeLone McLean Model: A Case Study of IT Service Desk Bank XYZ Desiana Nurul Maftuhah; Lia Ellyanti; Dana Indra Sensuse; Damayanti Elisabeth; Nadya Safitri; Sofian Lusa
Jurnal Nasional Pendidikan Teknik Informatika : JANAPATI Vol. 12 No. 2 (2023)
Publisher : Prodi Pendidikan Teknik Informatika Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/janapati.v12i2.59609

Abstract

Bank XYZ is one of the biggest banks in Indonesia. It has IT Service Desk function under Information Technology Division that specifically handles complaints or problems related to IT. Knowledge management in IT service desk can help to increase the availability of information and knowledge for the IT service desk team who must provide explanations to users. IT Service Desk of Bank XYZ has built knowledge management system using open-source platform since 2017. It is called SDKPedia which was developed inhouse by IT Service Desk team and never been evaluated since it was built. The objective of this study is to evaluate SDKPedia as knowledge management system used in IT Service Desk Bank XYZ. Evaluation was carried out based on Delone and McLean assessment criteria. Survey is distributed to IT Service Desk worker and 31 valid feedback is used in this study. To determine the indications that have a substantial impact and result in a net advantage for SDKPedia, the PLS-SEM algorithm is utilized. Service quality is the only exogen latent variable that affected intension of use. While the other two exogen latent variable are system quality and information quality, did not have significant impact for intention to use or user satisfaction. Considering the findings of this study, several improvements can be made by the IT Service Desk manager to make the quality of SDKPedia better. The points that need more attention are information quality and system quality.
Co-Authors Afifah Nefiratika Alifiannisa Lawami Diar Damayanti Elisabeth Damayanti Elisabeth Dana I. Sensuse Dana Indra Sensuse Desiana Nurul Maftuhah Fitria Amastini Handoko Ramadhan Lia Ellyanti Majesty Permana Nadya Safitri Tinny D Kaunang