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All Journal IPTEK Journal of Proceedings Series
M. Archam Ubaidillah
Department of Technology Management, Institut Teknologi Sepuluh Nopember
Computer Science & IT

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Employee Engagement Measurement which Affecting Turnover at ABC Banking Company M. Archam Ubaidillah; Bambang Syairudin; Indung Sudarso
IPTEK Journal of Proceedings Series No 1 (2019): 4th International Seminar on Science and Technology 2018 (ISST 2018)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.277 KB) | DOI: 10.12962/j23546026.y2019i1.5124

Abstract

In 2017, there were 84 employees had voluntarily quit in ABC bank indicating 1.90% turnover ratio. This number was the highest record for the last 4 years, and almost reaching the maximum allowed limit (2.00%). This turnover resulted financial loss for the company, therefore the number must be reduced. Some research in the past found low engagement level allowed an employee to have an intention to quit.  This research purpose was to reveal the most dominant factor affecting the employee engagement. The object of this research was the staff-level permanent employee of ABC bank, situated in central office Surabaya. Employee engagement construct was formed from job and organization engagement factors, with seven antecedent factors (job characteristic, perceived organizational support, perceived supervisor support, coworker relations, rewards and recognition, organizational justice and self-consciousness), and the intention to quit as the consequence factor. From 266 participants found 37.22% were disengaged, and 72.73% of them had an intention to quit. The model analysis implied that perceived supervisor support had a highest influence on engagement, and consequently effecting the intention to quit. This research concluded that supervisor role improvement is required to support human resource strategy to achieve the competitive advantage
Co-Authors Indung Sudarso Syairudin, Bambang