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All Journal Masyarakat, Kebudayaan dan Politik Electro Luceat E-JURNAL JUSITI : Jurnal Sistem Informasi dan Teknologi Informasi JTIK (Jurnal Teknik Informatika Kaputama) Journal of Computer Networks, Architecture and High Performance Computing Jurnal Indonesia : Manajemen Informatika dan Komunikasi Journal of Artificial Intelligence and Technology Information Journal of Information Technology, Software Engineering and Computer Science Jurnal Indonesia : Manajemen Informatika dan Komunikasi
Sukardi Sukardi
STMIK Adhi Guna
Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Languange, Linguistic, Communication & Media Library & Information Science

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Journal : Electro Luceat

 1 
SISTEM INFORMASI EVALUASI PELAYANAN PUBLIK PADA PUSKESMAS TINGGEDE DENGAN MENGGUNAKAN METODE INDEKS KEPUASAN MASYARAKAT Syarifah Fitrah Ramadhani; Sukardi Sukardi; Agus Romadhona; Pujianti Wahyuningsih; Dian Fitianingsih
Electro Luceat Vol 8 No 1 (2022): Electro Luceat (JEC) - July 2022
Publisher : LPPM Poltek ST Paul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32531/jelekn.v8i1.467

Abstract

One of the public services in the health sector is the puskesmas. Puskesmas is a public service that is very easily accessible to the general public. However, with the number of puskesmas service centers spread across various districts or cities, it becomes a benchmark in knowing the performance of each employee under the auspices of the agency. The level of community satisfaction in responding to services provided at this time at the Tinggede Health Center by using a box that reads satisfied and dissatisfied. The shortfall in the assessment of public services is because there is no basis for the assessment. The solution in overcoming this problem, the researchers built a web-based information system that can be used at the puskesmas in evaluating satisfaction with the service provided to the community with a satisfaction index based on the MenPan-RB decision number 14 of 2017. The level of success in measuring the information system built with using black box testing and Likert scale. The number of responses in this study were 28 people with the results of the black box testing reaching 100% and the Likert scale reaching a value of 79.5%.
Co-Authors Agus Romadhona Agus Romadhona Alfonsius, Eric Anisa Yulandari Anisa Yulandari Anisa Bonitalia Christian Fecky Lagimpu Dian Fitianingsih I Made Nopa Vendi Astawa Kevin Maitano Nur Indah Sari Pujianti Wahyuningsih Soedarso Soedarso Sri Khaerawati Nur Sri Khaerawati Nur Herha Stephano Caesar Wenston Ngangi Suryani Risqika Sutikno Sutikno Syarifah Fitrah Ramadhani Ulfiah Ulfiah