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All Journal Journal of Multidisciplinary Academic International Journal of Digital Entrepreneurship and Business (IDEB) Perbanas Journal of Islamic Economics and Business
Evi Susanti
STIE Jakarta International College
Religion Economics, Econometrics & Finance Education Engineering Environmental Science Social Sciences Other

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Effect Of Distributive Justice And Procedural Justice On Work Engagement Muhamad Yusuf Firdaus; Evi Susanti; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 5 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The purpose of this paper aimed to explore whether perceptions of distributive and procedural justice are related to work engagement and possible relationship assessment between these two dimensions of justice. Here, we have 120 firefighters correspondent from the North Jakarta Fire Department. We analyse the observation data, using WarpPLS 6.0 software. The results showed that distributive justice and procedural justice were interrelated with one another. Furthermore, the procedural justice takes precedence over distributive justice in determining work engagement, followed by distributive justice. By highlighting the inter-relationships between the two dimensions of Justice, we offers useful insights into the underlying processes through which work can be improved through this interrelation. The findings also highlight the application of concepts such as relative deficiencies in the North Jakarta fire department to increase their level of work engagement.
The Effect of Organizational Culture on Technology Transfers and Company Performance Rival Cahya Setiawan; Evi Susanti; Tantri Yanuar R Syah
Journal of Multidisciplinary Academic Vol 3, No 3 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aims to examine the effect of organizational culture on technology transfer and company performance. This study will raise the relationship between technology transfer and company performance as a literature gap. The population used in this study is the largest motor vehicle automotive parts manufacturing by Group Company in Indonesia with a joint venture company with a total of 33 companies. The sample technique used is saturated sampling using 66 production managers as respondents from each company. The research method and data analysis in this study is use a Mix Method with Sequential Explanatory design. To validate the significant level and interrelationships between variables, we use Partial List Square (PLS) method and Smart PLS 3.0. The results shows that the application of organizational culture had a positive and significant effect on technology transfer and company performance. This study also refutes previous research which states that technology transfer has no effect on company performance. In addition it was found that technology transfer has a role as mediation between organizational culture and company performance, so the better the organizational culture of the company, the application of technology transfer will increase so that the company's performance will be better.
The Employee Innovation Intervening Role on Relationship between Work Engagement and Employee Performance Agus Diyanto; Evi Susanti; Tantri Yanuar R Syah
Journal of Multidisciplinary Academic Vol 3, No 5 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The main objective of this study is to examine the effect of work engagement on employee performance through employee innovation as an intervening variable. 167 employees from the health and beauty retail industry in Indonesia were used as correspondent, while the WarpPLS 6.0 analysis showed that work engagement was positively related to employee innovation and performance. Other results also confirm that innovation mediates the relationship between work engagement and employee performance. Thus, the effect of performance engagement on employee performance is very good, not only by examining how work engagement affects employee performance, but also by revealing how this relationship depends on innovation.
Complaints Handling Satisfaction mediates between Complaints Handling to Customer Loyalty for the Indonesian Banking Industry Evi Susanti
International Journal of Digital Entrepreneurship and Business Vol 2 No 2 (2021): International Journal of Digital Entrepreneurship and Business (IDEB)
Publisher : STIE-JIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52238/ideb.v2i2.69

Abstract

This study aims to explain and investigate the effect of complaint handling on complaints handling satisfaction, consequently impacting customer loyalty. This study uses 110 respondents at Conventional Commercial Banks and Indonesian Shariah banking in the DKI Jakarta – Indonesia. Path analysis modeling and mediation test using PROCESS Macro and SAS 3 with SPSS 26. The research findings explain that complaints handled correctly and adequately can increase complaint handling satisfaction. Handling customer complaints can increase customer loyalty. Complaint handling satisfaction can also increase customer loyalty. Complaint handling satisfaction acts as a mediator between the relationship of complaint handling and customer loyalty. In terms of its positive effects, customer complaints are inputs and strategic assets that provide essential knowledge for the bank to improve its performance. For this reason, the bank can manage relationship management with customers to better respond to customer complaints. The research results can act as an input for the bank’s management to develop efforts to handle complaints and expand service recovery strategies, creating satisfaction in handling complaints and customer loyalty.
Perilaku Pembelian Produk Makanan Halal pada Mahasiswa Muslim di Indonesia (Ditinjau dari Religiusitas, Pengetahuan Label Halal dan Sikap) Evi Susanti; Apriyana Apriyana; Zurlina Lubis
Perbanas Journal of Islamic Economics and Business Vol 3 No 1 (2023): Perbanas Journal of Islamic Economics and Business
Publisher : Perbanas Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56174/pjieb.v3i1.60

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui Religiusitas, Pengetahuan Label Halal dan Sikap terhadap Perilaku Pembelian Produk Makanan Halal pada Mahasiswa Muslim di Indonesia, khususnya generasi Z dan Milenial. Penelitian ini dilakukan di Indonesia, mulai bulan Februari-September 2021. Jumlah sampel dalam penelitian ini sebanyak 165 responden yang tersebar di lima kota besar di Indonesia, dengan menggunakan teknik purposive sampling, diantaranya adalah usia responden pada kelompok generasi millenial dan generasi Z. , beragama Islam dan telah membeli makanan halal. Metode analisis data yang digunakan adalah analisis deskriptif dan analisis regresi linier menggunakan SPSS 26.. Hasil penelitian menunjukkan bahwa perilaku pembelian produk halal generasi millenial dan generasi Z dipengaruhi oleh religiusitas, pengetahuan label halal, dan sikap, dimana koefisien determinasi menunjukkan bahwa perilaku pembelian produk halal dipengaruhi oleh 15,5% pengetahuan tentang label halal, 19,1% religiusitas dan 38,5% dipengaruhi oleh sikap. Orisinalitas penelitian ini menghubungkan variabel religiusitas dengan perilak Tujuan dari penelitian ini adalah untuk mengetahui Religiusitas, Pengetahuan Label Halal dan Sikap terhadap Perilaku Pembelian Produk Makanan Halal pada Mahasiswa Muslim di Indonesia, khususnya generasi Z dan Milenial. Penelitian ini dilakukan di Indonesia, mulai bulan Februari-September 2021. Jumlah sampel dalam penelitian ini sebanyak 165 responden yang tersebar di lima kota besar di Indonesia, dengan menggunakan teknik purposive sampling, diantaranya adalah usia responden pada kelompok generasi millenial dan generasi Z. , beragama Islam dan telah membeli makanan halal. Metode analisis data yang digunakan adalah analisis deskriptif dan analisis regresi linier menggunakan SPSS 26.. Hasil penelitian menunjukkan bahwa perilaku pembelian produk halal generasi millenial dan generasi Z dipengaruhi oleh religiusitas, pengetahuan label halal, dan sikap, dimana koefisien determinasi menunjukkan bahwa perilaku pembelian produk halal dipengaruhi oleh 15,5% pengetahuan tentang label halal, 19,1% religiusitas dan 38,5% dipengaruhi oleh sikap. Orisinalitas penelitian ini menghubungkan variabel religiusitas dengan perilaku pembelian melalui sikap. Bagi peneliti selanjutnya, variabel dukungan sosial dapat dipertimbangkan dalam mempengaruhi perilaku pembelian melalui sikap. Bagi peneliti selanjutnya, variabel dukungan sosial dapat dipertimbangkan dalam mempengaruhi perilaku pembelian
Co-Authors Agus Diyanto Apriyana Apriyana Muhamad Yusuf Firdaus Rival Cahya Setiawan Tantri Yanuar Rahmat Syah Zurlina Lubis