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All Journal JMM17: Jurnal Ilmu Ekonomi dan Manajemen Equilibrium Visionist JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL PEMASARAN KOMPETITIF Business, Economics and Entrepreneurship Jurnal Syntax Transformation Jurnal Manajemen dan Inovasi (MANOVA) Jurnal Ilmiah Wahana Pendidikan Bussman Journal : Indonesian Journal of Business and Management Media Riset Bisnis & Manajemen Innovative: Journal Of Social Science Research MABUSS: Journal of Management, Business and Social Sciences JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Jurnal Multidisiplin Indonesia
Sri Vandayuli Riorini
Universitas Trisakti
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Veterinary Other

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Journal : MABUSS: Journal of Management, Business and Social Sciences

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ANALYSIS OF POSTULATING COMPENSATION ON ENHANCING THE SERVICE QUALITY FOR BARISTA AT COFFEE SHOPS Dita Oki Berliyanti; Sri Vandayuli Riorini
Journal of Management, Business and Social Sciences Vol. 1 No. 1 (2023): January
Publisher : Program Studi Magister Manajemen

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Abstract

The aim of this study was to determine and analyze compensation in improving the quality of service provided by baristas in coffee shop development (case study at 20 Kopi Tirtayasa branch and Langkapura Bandar Lampung branch). This research is descriptive qualitative research using a case study research design. Data collection techniques are by means of interviews, observation, and documentation. The results showed that the compensations given by 20 Kopi to baristas are direct compensation and indirect compensation. Direct compensation in this coffee shop is in the form of salaries and incentives. While indirect compensation is in the form of health insurance. There is a problem with this compensation, which is the low compensation or salary received by baristas at the 20 Kopi Tirtayasa and Langkapura branches. Minimal or inadequate compensation will trigger ineffective employee performance and will have an impact on the quality of service provided to customers. However, despite their low salary, the baristas still give their loyalty to 20 Kopi and provide good quality service to their customers. This will certainly support the development of the coffee shop itself, as 20 Kopi has opened 4 branches in Bandar Lampung. This shows that 20 Kopi has a role as part of the development of coffee shops in Bandar Lampung.
Co-Authors Adjie Akbar Ady Satria Herzegovina Alma Nabilah Saninaya Amelia Yasmin Putri Andini Widya Nur Amika* Annysa Alifia Putri Ariany Fajaray Armando Armando Aseanty, Deasy Aura Auliya Ramadina Ayu Laras Wati Ayu Laras Wati Dimo Prima Anugrah Dita Oki Berliyanti Elita Mardani Fani Kurniawati Hendrik Bagus Anggoro Ivan Komala Kindern Sidabutar Leviani Leviani Lintang Badzlina Nabila Maharani Nur Aisyah Mahri Akbari Marcelino Muhamad Fikri Sani Muhamad Tegar Harrindi Aji Muhammad Alifan Anwar Nabiilah Haniifah Putri Aryani Raihan Adhani Rosiano Retno Rahayu Saskia Cinta Ramadhani Septiani Dwi Lestari Silvi Dian Saputri Siti Marcellina Siti Wiji Utami Syafrina Nurdianti Tiara Paramita Uswatun Hasanah Vaness Prama Surjadi Yeni Elizayanti