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The Mediating Role of Customer Satisfaction Between Service Quality and Customer Loyalty According to An Islamic Perspective Iqbal ' Imari; Ahmad Suminto; Ibrahim Aliyu Gololo
IKONOMIKA Vol 6, No 1 (2021)
Publisher : Universitas Islam Negeri Raden Intan Lampung

This study aims at determining whether customer satisfaction mediates the relationship between service quality and customer loyalty in La-Tansa Transport Gontor, then analyze it with the Islamic principles. This study is quantitative with primary data which is in the form of questionnaires filled by 109 customers. Service quality, customer satisfaction, and customer loyalty were measured in 5-scale likert. Regression analysis was used to analyse the mediating effect. The result shows that customer satisfaction is a mediating variable between service quality and customer loyalty. These results indicate that customers of La-Tansa Transport get sufficient service quality, feel satisfied towards the service, and have had the loyalty to the business. It could be explained because La-Tansa Transport follows the Islamic values in providing service and engaging with customers

Intervensi Harga Produk Sekunder Pada Masa Pandemi Covid-19 Perspektif Islam Nafilatur Rohmah; Meichio Lesmana; Ahmad Suminto
Islamic Economics Journal Vol 7, No 1 (2021)
Publisher : University of Darussalam Gontor

Islam applies freedom in the market mechanism on condition that it does not conflict with the values and principles of sharia. In the condition of the Covid-19 pandemic facing the world, especially Indonesia, the government must intervene in prices for internet data product prices because the PSBB policy implemented by the government to break the chain of spread of Covid-19 has a significant impact on public opinion, especially for the lower middle class. In addition, this policy will make the demand for internet data quite high while government subsidies cannot accommodate the community's need for internet data. The purpose of this study was to determine the Intervention of Secondary Product Prices during the Covid-19 Pandemic Period from an Islamic Perspective. The research used in this research is library research. The high market demand for the internet and the decline in people's incomes make the price of internet data difficult to reach by all levels of society, this requires the role of the government. the government can make decisions or regulations regarding the maximum limit for internet data prices during this pandemic period so that the selling price can be reached by all circles of society and still provide profits or profits for the seller or producer.

The Effectiveness of Instagram Social Media as an Effort to Improve the Quality of Tax Services in the COVID-19 Pandemic in KPP Pratama Ponorogo Ahmad Suminto; Afif Al Farizi; Nur Kasanah; Meichio Lesmana; Rofi Muzaki
Al Tijarah Vol 7, No 1 (2021)
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v7i1.5563

Abstract Social Media is media created to facilitate social interaction that is interactive or two way. Social media is based on internet technology that changes the pattern of information dissemination from previously one to many audiences. The purpose of this study is to provide knowledge about how the effectiveness of Instagram social media as an effort to improve the quality of public services during the COVID-19 pandemic. The research method used is qualitative by analyzing content or content based on discourse analysis. The data source is taken from Ponorogo KPP Primary by analyzing the contents of existing content on Instagram social media accounts. The results of this study are that every institution or government agency that has social media such as Instagram on the Ponorogo KPP must pay attention to indicators of measuring service quality, so that in the midst of the pandemic COVID-19 can run effectively and efficiently.

Ekonomi Dalam Pandangan Islam dan Perannya Dalam Peningkatan Daya Saing Sumber Daya Manusia Ahmad Suminto; Soritua Ahmad Ramdani Harahap; Ahmad Budi Zulqurnaini
Invest Journal of Sharia & Economic Law Vol 1, No 1 (2021): Invest Journal of Sharia & Economic Law
Publisher : Institut Agama Islam Negeri Ponorogo

This study aims to explain the economy from an Islamic perspective: and its role in increasing human resources and the economic development of Islam. This study uses a library research method with a descriptive-analytic qualitative approach, namely explaining and describing the object of research and then analyzing it from the perspective of the Islamic economic system. The results of this study indicate that, First, Islam views the economy as implemented with an attitude towards property ownership, absolute ownership of everything on earth belongs to Allah SWT. Human ownership is only relative, limited to carrying out the mandate of managing and utilizing according to His provisions. The status of assets in Islam is a mandate or deposit (as a truth) from Allah SWT to humans who have the capacity to be His creatures. Meanwhile, from the point of view of monotheism, humans as economic subjects are only limited to trustees. Second, the concept of Islamic economic development demands and makes humans to awaken human nature, namely the birth of a balance between happiness in the world and in the hereafter. This role has implications for the concern for development in Islam itself which emphasizes both physical and metaphysical elements. In addition to physical indicators, Islamic development also pays close attention to moral and spiritual aspects that are not shared by conventional development focus. The concepts of tawhid, khilafah, and 'are inseparable from the foundations of economic development in Islam.

Intervensi Harga Produk Sekunder Pada Masa Pandemi Covid-19 Perspektif Islam Nafilatur Rohmah; Meichio Lesmana; Ahmad Suminto
Islamic Economics Journal Vol. 7 No. 1 (2021)
Publisher : University of Darussalam Gontor

Islam applies freedom in the market mechanism on condition that it does not conflict with the values and principles of sharia. In the condition of the Covid-19 pandemic facing the world, especially Indonesia, the government must intervene in prices for internet data product prices because the PSBB policy implemented by the government to break the chain of spread of Covid-19 has a significant impact on public opinion, especially for the lower middle class. In addition, this policy will make the demand for internet data quite high while government subsidies cannot accommodate the community's need for internet data. The purpose of this study was to determine the Intervention of Secondary Product Prices during the Covid-19 Pandemic Period from an Islamic Perspective. The research used in this research is library research. The high market demand for the internet and the decline in people's incomes make the price of internet data difficult to reach by all levels of society, this requires the role of the government. the government can make decisions or regulations regarding the maximum limit for internet data prices during this pandemic period so that the selling price can be reached by all circles of society and still provide profits or profits for the seller or producer.

The Effectiveness of Instagram Social Media as an Effort to Improve the Quality of Tax Services in the COVID-19 Pandemic in KPP Pratama Ponorogo Ahmad Suminto; Afif Al Farizi; Nur Kasanah; Meichio Lesmana; Rofi Muzaki
Al Tijarah Vol. 7 No. 1 (2021): Al Tijarah | June
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/tijarah.v7i1.5563

AbstractÂ Social Media is media created to facilitate social interaction that is interactive or two way. Social media is based on internet technology that changes the pattern of information dissemination from previously one to many audiences. The purpose of this study is to provide knowledge about how the effectiveness of Instagram social media as an effort to improve the quality of public services during the COVID-19 pandemic. The research method used is qualitative by analyzing content or content based on discourse analysis. The data source is taken from Ponorogo KPP Primary by analyzing the contents of existing content on Instagram social media accounts. The results of this study are that every institution or government agency that has social media such as Instagram on the Ponorogo KPP must pay attention to indicators of measuring service quality, so that in the midst of the pandemic COVID-19 can run effectively and efficiently.Â

The Mediating Role of Customer Satisfaction Between Service Quality and Customer Loyalty According to An Islamic Perspective Iqbal ' Imari; Ahmad Suminto; Ibrahim Aliyu Gololo
IKONOMIKA Vol 6, No 1 (2021)
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/febi.v6i1.10092

This study aims at determining whether customer satisfaction mediates the relationship between service quality and customer loyalty in La-Tansa Transport Gontor, then analyze it with the Islamic principles. This study is quantitative with primary data which is in the form of questionnaires filled by 109 customers. Service quality, customer satisfaction, and customer loyalty were measured in 5-scale likert. Regression analysis was used to analyse the mediating effect. The result shows that customer satisfaction is a mediating variable between service quality and customer loyalty. These results indicate that customers of La-Tansa Transport get sufficient service quality, feel satisfied towards the service, and have had the loyalty to the business. It could be explained because La-Tansa Transport follows the Islamic values in providing service and engaging with customers

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