Article Per Year (5 Year)
p-Index From 2019 - 2024
0.888
P-Index
This Author published in this journals
All Journal Jurnal Penelitian Pertanian Terapan Prosiding Konferensi Nasional PKM-CSR Jurnal Ilmu Administrasi Negara
Ade Firmansyah
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Control & Systems Engineering Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Ilmu Administrasi Negara

 1 
KUALITAS PELAYANAN, KEPUASAN DAN LOYALITAS MAHASISWA Ade Firmansyah
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 1 (2016)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (10674.013 KB) | DOI: 10.46730/jiana.v14i1.3406

Abstract

Quality of Service, Student Satisfaction and Loyalty. The study aims to determine the effect of service quality and student satisfaction to loyalty student at the University library Riau. The population is all students at the University of Riau. Samples taken as many as 98 students to make use of the formula slovin. The technique of collecting data using questionnaires, interviews and observation. Analysis of data using path analysis (path analysis). The results showed that the quality of service, satisfaction student and loyalty to Riau University library has been good. The quality of service can be a direct affect on student loyalty with r 0.435 and indirectly also affect the service quality of student satisfaction affects loyalty with r 0,535 students.
Co-Authors Deasy Olivia Dina Arfianti Harianto Hardjasaputera Ida Ayu Sawitri Dian Mawarni M. Ahsan Rachmat Taufick Hardi Rendy Akbar Sakiah Sakiah