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Tien Yustini
Program Magister Universitas IGM
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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ANALISIS PRODUKTIVITAS DAN DAMPAK LINGKUNGAN AKIBAT STRATEGI PERUBAHAN JENIS BAHAN PELEDAK DI PT SEMEN BATURAJA (PERSERO) TBK Heddy Ardies; Tien Yustini; Omar Hendro
Integritas Jurnal Manajemen Profesional (IJMPRO) Vol 2 No 1 (2021): Integritas Jurnal Manajemen Profesional (IJMPro) - Januari 2021
Publisher : Program Magister Manajemen Indo Global Mandiri University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35908/ijmpro.v2i1.37

Abstract

On limestone blasting activities besides safety there are two other important factors that must be highly considered, that are productivity and environmental impacts that caused, along with the replacement of the blasting contractor at PT Semen Baturaja (Persero) Tbk and accompanied by the strategy of explosive type change that used from ANFO with electric detonator to DABEX with non electric detonator. So, it is necessary an analysis of productivity and environmental impacts that caused, whether for the better or vice versa. The research method that used is qualitative triangulation research using data from direct observation in field, managing documentation data and conducting deep interview with parties who are directly or indirectly involved on limestone blasting activities. Interview was conducted with 10 samples representing representatives of Mining Division work unit with representatives from Echelon 1, Echelon III, Echelon IV and daily workers. From the testing data obtained that the strategy of explosive type change from productivity side is better and more efficient whereas from environmental impacts caused side is not better especially with the use of DABEX which cause an increased level of vibration. Based on these results, it is necessary to make improvements to the blasting method or to find for other alternative explosives that can increase productivity but have minimal environmental impact.
ANALISIS PELAYANAN CUSTOMER SERVICE TERHADAP KEPUASAN NASABAH PT BANK NEGARA INDONESIA (PERSERO) TBK KANTOR CABANG PRABUMULIH Mgs. M. Firdaus; Tien Yustini; Siti Komariah Hildayanti
Integritas Jurnal Manajemen Profesional (IJMPRO) Vol 2 No 2 (2021): Integritas Jurnal Manajemen Profesional (IJMPro) - Juli 2021
Publisher : Program Magister Manajemen Indo Global Mandiri University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35908/ijmpro.v2i2.90

Abstract

This study aims to obtain the results of the analysis of customer service on customer satisfaction at PT. Bank Negara Indonesia (Persero) Tbk Prabumulih Branch Offices partially and simultaneously. The research method uses quantitative and qualitative approaches, field data collection uses questionnaire and interview techniques. The population in this study amounted to 124 customers who transacted with customer service at BNI Prabumulih Branch Offices in August and September 2020 and the sample taken was 124 respondents. Testing data using the t test, the results showed that form / physical influence on customer satisfaction with t count 2.609> t table 1.980, reliability has no effect on customer satisfaction with t count 1.369 <t table 1.980, responses affect customer satisfaction with t count 2.298 > t table 1.980, assurance affects customer satisfaction with t count 9.907> t table 1.980, empathy has no effect on customer satisfaction with t count 0.443 <t table 1.980. The results of the F test show that form / physicality, reliability, response, assurance and empathy simultaneously influence customer satisfaction with F count 102.308> F table 2.292. The results showed that the service variable that had the most significant effect on customer satisfaction was the guarantee variable. Strategies to increase customer satisfaction can be done by maintaining indicators of polite attitudes towards customers, explaining products to customers, explaining customer data security and the ability to convince customers.
PENGARUH PRASARANA FISIK, PROSES PELAYANAN DAN RESPONSIVENESS TERHADAP KEPUASAN NASABAH PADA LAYANAN ATM BNI CABANG MUSI PALEMBANG Melvin Zumery; Tien Yustini; Neny Rostiati
Integritas Jurnal Manajemen Profesional (IJMPRO) Vol 2 No 2 (2021): Integritas Jurnal Manajemen Profesional (IJMPro) - Juli 2021
Publisher : Program Magister Manajemen Indo Global Mandiri University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35908/ijmpro.v2i2.97

Abstract

The purpose of this study was to determine the effect of physical infrastructure, service processes and responsiveness on customer satisfaction at BNI ATM services at the Musi Palembang branch partially or simultaneously. This research method uses descriptive and verification surveys, field data collection uses questionnaires, interviews and documentation techniques. This research is an associative research, where in this study there are variables that are related and can influence other variables. The population of this study was 100 customers at ATM services. Data processing uses SPSS 25 analysis tool. The results of the study show that physical infrastructure affects customer satisfaction, service processes affect customer satisfaction, responsiveness affects customer satisfaction, physical infrastructure, service processes and responsiveness affect customer satisfaction simultaneously.
PENGARUH DISIPLIN KERJA, KOMPENSASI, DAN PANDEMI COVID 19 TERHADAP PRODUKTIVITAS PT. INDAH ROTI BERSERI PALEMBANG Endang Kartikawaty; Tien Yustini; Fakhry Zamzam
Integritas Jurnal Manajemen Profesional (IJMPRO) Vol 2 No 2 (2021): Integritas Jurnal Manajemen Profesional (IJMPro) - Juli 2021
Publisher : Program Magister Manajemen Indo Global Mandiri University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35908/ijmpro.v2i2.98

Abstract

. The purpose of this study was to determine the Effect of Work Discipline, Compensation and the Covid-19 Pandemic Climate on the Productivity of PT. Indah Roti Berseri, Palembang partially or simultaneously. This research method uses descriptive and verification surveys, field data collection uses questionnaires, interviews and documentation techniques. This research is an associative research, where in this study there are variables that are related and can influence other variables. The population of this study were 77 employees of PT. Indah Roti Berseri, Palembang. Data processing using SPSS 25 analysis tool. Testing the data using the t test, that work discipline has an effect on productivity with t count 11.967 > t table 1.9912 and a significance of 0.00 <0.05, there is a compensation effect on productivity with t count 6.941 > t table 1.9912 and a significance of 0 ,00 < 0.05 , the COVID-19 pandemic climate affects performance with t count 11.489 > t table 1.9912 significance 0.00> 0.05 and work discipline, compensation and organizational climate during the pandemic on productivity simultaneously with f count 70.424 > f table 2.72 significance 0.00> 0.05. The common thread of research is that work discipline, compensation and the climate of the COVID-19 pandemic affect the productivity of PT. Indah Roti Berseri, Palembang both partially and simultaneously. A strategy to increase productivity by continuing to build the company's organizational climate even during the Covid 19 Pandemic and maintaining work discipline and employee welfare through good compensation.
Co-Authors Endang Kartikawaty Fakhry Zamzam Heddy Ardies Melvin Zumery Mgs. M. Firdaus Neny Rostiati Omar Hendro Siti Komariah Hildayanti