Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Indonesian Journal of Pharmaceutical Education
Medi Andriani
Program Studi Farmasi Sekolah Tinggi Ilmu Kesehatan Harapan Ibu Jambi,Jambi,Indonesia
Biochemistry, Genetics & Molecular Biology Chemistry Materials Science & Nanotechnology Medicine & Pharmacology

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Kefarmasian Di Instalasi Farmasi Rumah Sakit Langit Golden Medika Sarolangun Medi Andriani; Santi Perawati; Siti Nurhaliza
Indonesian Journal of Pharmaceutical Education Vol 2, No 1 (2022): Januari-April 2022
Publisher : Jurusan Farmasi Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37311/ijpe.v2i1.13247

Abstract

Patient or customer satisfaction is the level of consumer feelings after comparing what he received and his expectations. The purpose of this study was to determine the level of satisfaction of outpatients with respect to pharmaceutical services at the pharmacy installation of Langit Golden Medika Sarolangun Hospital using 5 (five) dimensions of service quality, Reliability, Responsiveness, Assurance, Empathy, and Tangible Evidence This type of research is a descriptive non-experimental research. Observational data collection techniques with the criteria of outpatients and patients' families who redeem prescriptions, patients who can communicate well, and patients who can read and write. The results of these 5 (five) dimensions state patient satisfaction at a hospital pharmacy installation. This study was conducted by means of patients filling out questionnaires and then calculating the percentage of patient satisfaction with the indicators studied. Based on the calculation of the level of patient satisfaction on the Reliability indicator of 78.43%, the Responsiveness indicator of 80.13%, the Assurance indicator of 79.24%, the Empathy indicator of 80.76%, the Direct Evidence indicator of 79.22%.
Co-Authors Santi Perawati Siti Nurhaliza