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All Journal Jurnal Dinamika Sosial Budaya Jurnal Riset Ekonomi dan Bisnis JMK Jurnal Manajemen dan Kewirausahaan Jurnal Pengabdian Kepada Masyarakat (J-ABDIMAS) Sustainable Business Journal

Paulus Wardoyo

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Author-ID : 3397899

Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Published : 8 Documents Claim Missing Document

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Title

KEPUASAN NASABAH TERHADAP KUALITAS LAYANAN BNI e –BANKING Endang Rusdianti; Sri Purwantini; Paulus Wardoyo
Jurnal Dinamika Sosial Budaya Vol 18, No 2 (2016): Desember
Publisher : Universitas Semarang

Keluhan nasabah menunjukkan bahwa transaksi perbankan menggunakan electronic banking masih kurang populer, dimana nasabah lebih merasa aman untuk bertransaksi melalui ATM karena adanya struk sebagi bukti transaksi, sehingga adanya keyakinan yang tinggi dalam bertransaksi ulang secara online maka BNI harus mampu dan mempertahankan prestasinya sebagai bank dengan kualitas pelayanan yang prima kepada nasabah dengan sistem perbankan elektronik.Jenis penelitian ini adalah penelitian deskriptif dengan menggunakan data primer dari hasil kuesioner terhadap sampel 100 responden. Metode pengambilan sample secara non random karena dipilih nasabah yang menggunakan layanan e-banking dengan teknik accidental sampling. Metode analisis menggunakan Customer Satisfaction Index dan Importance Performance Analysis untuk mendapatkan tingkat kepuasan nasabah melalui diagram kartesius dan analisis kesenjangan.Hasil analisis tingkat CSI 61,57%, hal ini memberikan gambaran bahwa nasabah cukup puas atas kinerja layanan yang diberikan oleh BNI e-banking, tetapi masih belum maksimal secara keseluruhan. Analisis Importance Performance (IPA) dengan menggunakan Diagram Kartesius menunjukkan bahwa 8 item atribut pelayanan masuk pada kuadran I(atributes to improve) kuadran II ( maintain Performance) terdapat 5 item atribut pelayanan. Kuadran III (Atributes to maintain) terdapat 4 item atribut pelayanan. Pada kuadran IV (atributes to de-emphasize) terdapat 4 item atribut pelayanan.

KAJIAN PENGELOLAAN DANA KOPERASI SIMPAN PINJAM KONVENSIONAL DI KOTA SEMARANG Sri Purwantini; Endang Rusdianti; Paulus Wardoyo
Jurnal Dinamika Sosial Budaya Vol 18, No 1 (2016): Juni
Publisher : Universitas Semarang

In accordance with the principles of cooperatives, Credit Union known as financial institution, as well as serve as an intermediary institution. Credit Unions activities include collecting deposits from members, gives loans to members, other cooperatives and or their members, as well as manage the balance of funding and lending.Based on the study results, it is found that Credit Unions can not rely on collection of funds from the member either in the form of savings, compulsory savings, time deposits. In addition, Credit Unions are also less interested in establishing a partnership with the Bank either through the linkage program and other programs.In an effort to balance of fund and loan portfolio, the manager of more use their experiences in the past, so that utilization is less than optimal. Weak regulation, has made the behavior of the manager of Credit Unions to act like a bank.

Kajian Kritis Keputusan Mahasiswa Studi S-1 Fakultas Ekonomi Reguler Sore Usm Endang Rusdianti; Sri Purwantini; Paulus Wardoyo
Jurnal Dinamika Sosial Budaya Vol 19, No 1 (2017): Juni
Publisher : Universitas Semarang

Higher education is a continuation of secondary education held to prepare learners to become members of the community who have academic and / or professional skills who can apply, develop and or create science of technology and or art. This research is designed as a qualitative research by using phenomenalisis and grounded approach. So that the phenomenon can be used as a study material on the factors that give rise to the interest and quality of service and the decision to choose the study program. As for the research partner as many as eight students active class regular afternoon. The results of this study resulted in two propositions of interest in continuing studies in universities and service quality in universities. Each proposition comes with a picture of the theory building. Which ultimately led to the theoretical model of the decision to continue the study which is a study for further empirical research.

Co-Authors Adijati Utaminingsih Aldyan Rosika Hartanto Bagyo Bagyo Endang Rusdianti Joko Prasetyo Okki Prasetyo Pahlawansjah Harahap SATRIYAS ILYAS Sri Purwantini Yuli Budiati

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Journal : Jurnal Dinamika Sosial Budaya