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All Journal Jurnal Psikologi JURNAL KEPARIWISATAAN Jurnal Kepariwisataan
Ratri Paramita
Universitas Airlangga, Surabaya Jl. Dharmawangsa Selatan Surabaya
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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KUALITAS PELAYANAN PRAMUWISATA BERBAHASA PERANCIS DI BALI Paramita, Ratri; Hadi Sukarno, Teguh; Kusumarini, Indah
JURNAL KEPARIWISATAAN Vol 17 No 1 (2018): Kepariwisataan-Maret
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali

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Abstract

Penelitian ini bertujuan untuk mengetahui kualitas pelayanan pramuwisataberbahasa Perancis di Bali pada saat peak season jumlah kunjungan wisatawanPerancis di Bali, yaitu sekitar bulan Juli-September. Data dari DPD HPI (Himpunan Pramuwisata Bali) jumlah pramuwisata Bahasa Perancis sekitar 8.198 orang namun baru 235 orang yang sudah tersertifikasi. Data diperoleh dengan menyebarkan kuesioner atau angket kepada sejumlah wisatawan Perancis yang berkunjung ke Bali dan kemudian dianalisis menggunakan ServQual Analysis dengan membandingkan antara persepsi dan ekspektasi wisatawan terhadap pelayanan pramuwisata berbahasa Perancis di Bali yang meliputi dimensi Bukti Fisik (Tangible), Kehandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance) dan Empati (Empathy). Dari hasil pengolahan data dengan SPSS 13.0 diketahui hasil analisis menyatakan bahwa dari dimensi Bukti Fisik (Tangible) mendapat rata-rata skor 0.38 (sangat memuaskan), dimensi Kehandalan (Reliability) mendapat skor -0,97 (tidak memuaskan), dimensi Daya Tanggap (Responsiveness) mendapat skor -1.15 (tidak memuaskan), dimensi Jaminan (Assurance) mendapat skor -2.99 (tidak memuaskan), dan dimensi Empati (Empathy) mendapat skor -0.39 (tidak memuaskan). Sedangkan berdasarkan penilaian wisatawan, nilai rata-rata dari ekspektasi wisatawan adalah 3.46, sedangkan nilai rata-rata dari persepsi atau pelayanan pramuwisata berbahasa Perancis di Bali adalah 3.29, yang berarti bahwa nilai ekspektasi wisatawan lebih tinggi daripada persepsi. Berdasarkan perhitungan ServQual yaitu nilai rata-rata persepsi dikurangi dengan nilai rata-rata kepuasan wisatawan maka hasil dari nilai kepuasan wisatawan adalah -0,17 yang dapat disimpulkan bahwa wisatawan merasa tidak terpuaskan karena harapannya tidak terpenuhi.
KUALITAS PELAYANAN PRAMUWISATA BERBAHASA PERANCIS DI BALI Paramita, Ratri; Hadi Sukarno, Teguh; Kusumarini, Indah
JURNAL KEPARIWISATAAN Vol 17 No 1 (2018): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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Abstract

The goal of this research is to find the quality service of French-speaking guidewhen they serve during the peak season in Bali, between Juli-Septembre. In another hand, according to the data of Bali’s Guide Office, there are only 235 among 8.198 French speaking guides who are competence and certified. The data were collected using a questionnaire with Likert Scale of degree 5. The data were analyzed using 5 dimensions of ServQual, and analyzed by comparing between the expectation and perception of tourists toward the quality services Bali’s French speaking guides which are: Tangible, Reliability, Responsiveness, Assurance and Empathy. The data also analyzed by using SPSS System version 13,0. The result of-of this analysis are: the mean score of tourist expectation of quality services Bali’s French speaking guides is in 3.46, and the men score of tourist perception of quality services Bali’s French speaking guides is in 3.29. It means that tourists are not satisfied.
PENGARUH PENERIMAAN DIRI TERHADAP PENYESUAIAN DIRI PENDERITA LUPUS Paramita, Ratri; Margaretha, Margaretha
Jurnal Psikologi Vol 12, No 1 (2013): April 2013
Publisher : Faculty of Psychology, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (114.453 KB) | DOI: 10.14710/jpu.12.1.1-8

Abstract

The study was conducted in 55 female adolescents (age 16-22 years) to determine whether there is effect of the self acceptance on the self adjustment of people living with Lupus. Data collection was conducted via self-report questionnaire of self acceptance consisting of 39 items and self adjustment questionnaire consists of 45 items; both scales were developed based on Mental Health theory by Schneiders (1964). Data analysis was performed with the statistical techniques of correlation and regression using SPSS version 16.0 for Windows. The result shows that there is a positive correlation between self-acceptance with self adjustment among people living with Lupus (r = 0.760, p < 0.001). Further regression analysis found the effect of self-acceptance to self adjustment among people living with Lupus (β = .863, r2 = .577). This research provides empirical evidence of the causal relationship between self-acceptance and self-adjustment among people living with Lupus.
KUALITAS PELAYANAN PRAMUWISATA BERBAHASA PERANCIS DI BALI Paramita, Ratri; Hadi Sukarno, Teguh; Kusumarini, Indah
JURNAL KEPARIWISATAAN Vol 17 No 1 (2018): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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Abstract

The goal of this research is to find the quality service of French-speaking guidewhen they serve during the peak season in Bali, between Juli-Septembre. In another hand, according to the data of Bali’s Guide Office, there are only 235 among 8.198 French speaking guides who are competence and certified. The data were collected using a questionnaire with Likert Scale of degree 5. The data were analyzed using 5 dimensions of ServQual, and analyzed by comparing between the expectation and perception of tourists toward the quality services Bali’s French speaking guides which are: Tangible, Reliability, Responsiveness, Assurance and Empathy. The data also analyzed by using SPSS System version 13,0. The result of-of this analysis are: the mean score of tourist expectation of quality services Bali’s French speaking guides is in 3.46, and the men score of tourist perception of quality services Bali’s French speaking guides is in 3.29. It means that tourists are not satisfied.
Co-Authors Hadi Sukarno, Teguh Hadi Sukarno, Teguh Hadi Sukarno, Teguh Kusumarini, Indah Kusumarini, Indah Kusumarini, Indah Margaretha .