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All Journal Jurnal Equity Ekonomi dan Bisnis Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Ilmu Ekonomi dan Sosial (JIES) e-Jurnal Apresiasi Ekonomi
Sri Murtatik
Universitas Pembangunan Nasional Veteran Jakarta
Arts Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Ekonomi dan Bisnis

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PENGARUH KUALITAS PELAYANAN DAN TINGKAT KEPERCAYAAN TERHADAP KEPUASAAN NASABAH PADA PT BCA FINANCE KANTOR PUSAT PONDOK INDAH JAKARTA SELATAN Ruth Jesica Caroline; P. Simarmata; Sri Murtatik
Ekonomi dan Bisnis Vol 4, No 1 (2017): Ekonomi dan Bisnis
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (495.547 KB) | DOI: 10.35590/jeb.v4i1.736

Abstract

This study was conducted to examine the effect of variable Quality of Service and Customer Satisfaction Level of Confidence in PT BCA Finance. The population in this study are customers of PT BCA Finance in BCA Wisma Pondok Indah, South Jakarta. In determining the sample size formula used is roscoe formula because the population is not known with certainty and the sample was 100 respondents. The sampling technique used was purposive sampling. The type of data used are primary data, data sources obtained from questionnaires, and collection of data from this study of the questionnaire that was distributed. Technical analysis used is multiple linear regression and hypothesis testing using t test and F test with confidence level is 5%. Results of this study is to show that all influential variables simultaneously and partially towards customer satisfaction.
Co-Authors EINDYE TAUFIQ Era Millenisa Akhyar Farah Diffa Hanum Jordy Pamungkas Akbar Maria Bernadette Nani Ariani Nunuk Triwahyuningtyas P. Simarmata Ruth Jesica Caroline Subur subur Sugianto Tasya Andhita Septiani Tri Siswantini