Agustina Pujiastuti
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Pengaruh Gaya Kepemimpinan dan Disiplin Kerja Terhadap Efektivitas Kerja Guru DI SMK Hidayatul Islam Clarak Kecamatan Leces Kabupaten Probolinggo Agustina Pujiastuti; Tumini Tumini; Ahmad Hamdi
Ecobuss Vol 4 No 2 (2016): Ecobuss September 2016
Publisher : Fakultas Ekonomi Universitas Panca Marga

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Abstract

This research was conducted to find out the influence of leadership style and work discipline of effective working light of teachers in SMK Hidayatul Islam Clarak Leces District Probolinggo District. The population in this study were teachers and employees at SMK Hidayatul Islam Clarak Leces District Probolinggo district that requires 18 people. The sample used in this study is the entire population. The independent variables are leadership style (X1) and work discipline (X2) while the dependent variable is work effectiveness (Y). Data method used is interview, observation, documentation, literature study, questionnaire. Type of research used is. Result of research obtained 1) Equation Y = 8,337 + 0,559X1 + 0,147X2. 2) Result of calculation result of determination (R Square) equal to 0,385. This is expressed by the variable X (leadership style and work discipline) to the variation (up and down) variable Y (work effectiveness) of 38.5%, while the remaining 61.5% comes from factors other than leadership style And discipline work. 3) F test results showed 4.689 with a significance level of 0.026. Thus F-count = 4.689> F-table = 3.682, then H0 is rejected and Ha accepted. This shows the difference of leadership style and work discipline that have an effect and significant simultaneously on the effective work of teachers in SMK Hidayatul Islam Clarak Leces District Probolinggo District. 4) The value of t arithmetic X1 = 2.952> t-table = 2.131, then rejected and Ha accepted, there is a significant influence between leadership style on work effectiveness. The value of t arithmetic X2 = 0.829 <t-table = 2.131, then Ha rejected and H0 accepted, there is no partially significant influence between work discipline on work effectiveness. 5) The value of t arithmetic X1 = 2.952> The value of t arithmetic X2 = 0.829, leadership style (X1) has the dominant influence (the greatest) to effective work (Y) in SMK Hidayatul Islam Clarak Leces District Probolinggo. Keywords: leadership style, work discipline, work efficiency.
Pengaruh Pelayanan Prima Terhadap Kepuasan Konsumen Pada Koperasi Suka Maju Kabupaten Probolinggo. Vikawati Windra Rini; Agustina Pujiastuti
Ecobuss Vol 5 No 2 (2017): Ecobuss September 2017
Publisher : Fakultas Ekonomi Universitas Panca Marga

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Abstract

This study was conducted at the Cooperative Suka Maju Probolinggo based on the results of the initial survey showed to gain the trust of consumers, the Cooperative Suka Maju continue to show a perfect impression on the consumer to continue to improve the quality of service and continue to pay attention to ethics in the delivery of services in order to achieve consumer satisfaction. The purpose of this study was to determine the form factor of excellent service attitude, attention and action simultaneously and partially on customer satisfaction in the Cooperative Suka Maju, and know the most dominant factor between attitude, attention, and action on Consumer Satisfaction In Love Forward Cooperative. This type of research is classified as causal research, the variables used include excellent service with attitude, attention, and action as well as customer satisfaction. The method used to analyze the research data that is using the quantitative descriptive approach in the form of multiple regression analysis and determination because it is concerned with the calculation to answer the problem formulation and testing of hypotheses proposed use statistics. The results showed that consumers are satisfied with the excellent service at the Cooperative Suka Maju because to the provision of services in accordance with customer expectations based on the principle of 3A is Attitude, Attention, Action. Customer satisfaction by 59% influenced by such excellent service attitude, attention, and action while the remaining 41% of the amount of consumer satisfaction is influenced by other Keywords: consumer satisfaction, excellent service attitude, attention, and action