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All Journal NERSMID: Jurnal Keperwatan dan Kebidanan JUSTE (Journal of Science and Technology)
Agustin Kusumayati
Fakultas Kesehatan Masyarakat Universitas Indonesia
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Energy Health Professions Neuroscience Nursing Public Health Veterinary

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Hubungan Mutu Pelayanan Terhadap Kepuasan Pengguna Platform Halodoc Di Jabodetabek Tahun 2021 Afifa Nur Chabibah; Agustin Kusumayati
NERSMID : Jurnal Keperawatan dan Kebidanan Vol. 4 No. 2 (2021): Oktober
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Abstract

The increasing number of COVID-19 cases has caused the government to issue an appeal letter not to practice routine except for emergencies in health care facilities and advise the public to use online health services or telehealth. This has led to a 2 times increase in application downloads, 18 million monthly active users, 10 times paid doctor consultation transactions, 6 times health store services and 3 times the Make Appointment service on the Halodoc platform. The increase must pay attention to quality and customer satisfaction. The purpose of this study was to determine the relationship between service quality and user satisfaction on the Halodoc platform in Jabodetabek in 2021. The research method was quantitative analytic with an observational approach and a cross sectional research design. Respondents were 192 users of the Halodoc platform and were collected through an online questionnaire using a purposive sampling method, namely accidental sampling. The results showed that the majority of Halodoc platform users are teenagers aged between 17-25 (39.6%), female (70.8%), highly educated (70.8%) and high income (58.9%) with self-employed jobs (43.8%) and the majority live in Jakarta (43.2%) with a frequency of using the Halodoc platform 1-2 times (51.6%). There is a relationship between service quality and satisfaction indicating a significant and positive relationship (p value = 0.000) where a good service quality on the Halodoc platform can increase customer satisfaction by 11.6 times greater than the poor service quality. Suggestions that can be given are to increase personalization and assurance on the Halodoc platform according to the characteristics of each respondent so as to increase customer satisfaction.
Penggunaan Early Child Development Index (ECDI) dalam Pengukuran Perkembangan Anak di Tingkat Populasi Tati Sumiati; Agustin Kusumayati
JUSTE (Journal of Science and Technology) Vol. 2 No. 2 (2022): JUSTE
Publisher : LLDIKTI WIlayah XII Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1038.221 KB) | DOI: 10.51135/justevol2issue2page175-182

Abstract

Belum adanya instrumen untuk mengukur perkembangan anak di negara berkembang mengakibatkan tidak terpantaunya perkembangan anak. Investasi untuk anak usia dini untuk mencapai perkembangannya merupakan implementasi hemat biaya dalam peningkatan pendidikan, keterampilan dan produktivitas. Tulisan ini menganalisis penggunakan Early Child Development Index dalam mengukur perkembangan anak di negara berkembang. Metode yang digunakan adalah literature review dengan menggunakan 6 database. Hasil penelusuran mendapatkan 14 jurnal yang sesuai dengan kriteria dalam penulisan artikel ini. Ada 3 kategori penggunaan Early Child Development Index yaitu berdasarkan kriteria UNICEF (on the track dan off the track), total skor dan hanya 2 atau 3 domain dengan pertimbangan kesesuain domain yang dianalisis dan item yang dalam ECDI terlalu sulit atau terlalu mudah untuk beberapa kelompok usia berbeda. Kesimpulan ECDI dapat memberikan gambaran perkembangan anak tingkat populasi di negara berkembang.
Co-Authors Afifa Nur Chabibah Tati Sumiati