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All Journal J-SAKTI (Jurnal Sains Komputer dan Informatika) J-SAKTI (Jurnal Sains Komputer dan Informatika)
Rizal Amri
STMIK Indonesia Banda Aceh
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Energy

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Perancangan Sistem Informasi Voice Of Costumer Berbasis Android pada Dealer PT. Dunia Barusa Meulaboh Adi Ahmad; Rizal Amri
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 5, No 1 (2021): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v5i1.322

Abstract

PT. Dunia Barusa is one of the largest companies in Aceh which is engaged in motorized vehicles or better known as car sales, service and spare parts. As a large company, PT. Dunia Barusa strives to continue to provide better service to its customers and maintain its relationship with its customers and potential customers. However, there are problems in terms of service and vehicle work processes when customer service. The problem is how customers/prospective customers can be served properly and correctly according to predetermined standards. So that is necessary for an application to get the voice of the customer in order to easily know the customer is satisfied or not satisfied after the vehicle is serviced. In this study, researchers used an Android application as a data processing medium to obtain information on customer satisfaction with existing services in Barusa World so that the information system was used as a benchmark in improving quality and meeting customer satisfaction.
Perancangan Sistem Informasi Voice Of Costumer Berbasis Android pada Dealer PT. Dunia Barusa Meulaboh Adi Ahmad; Rizal Amri
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 5, No 1 (2021): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v5i1.322

Abstract

PT. Dunia Barusa is one of the largest companies in Aceh which is engaged in motorized vehicles or better known as car sales, service and spare parts. As a large company, PT. Dunia Barusa strives to continue to provide better service to its customers and maintain its relationship with its customers and potential customers. However, there are problems in terms of service and vehicle work processes when customer service. The problem is how customers/prospective customers can be served properly and correctly according to predetermined standards. So that is necessary for an application to get the voice of the customer in order to easily know the customer is satisfied or not satisfied after the vehicle is serviced. In this study, researchers used an Android application as a data processing medium to obtain information on customer satisfaction with existing services in Barusa World so that the information system was used as a benchmark in improving quality and meeting customer satisfaction.
Co-Authors Adi Ahmad