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All Journal Journal of Economics and Business Letters
Dennis Rydarto Tambunan
Dehasen Bengkulu University
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Workload and work professionalism against AKIP : accountability for performance of government agencies Heru Kreshna Reza; Dennis Rydarto Tambunan; Kurniati Karim; Melly Susanti
Journal of Economics and Business Letters Vol. 1 No. 4 (2021): December
Publisher : Privietlab

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Abstract

Accountability Performance Of government agencies is a manifestation of the obligation of a government agency to account for the success or failure of implementing programs and activities that have been mandated by stakeholders . To avoid the failure of the performance levels required by the proper distribution of work and professionalism in complete assigned tasks. The purpose of this study was to determine the relationship between workload and professionalism on the Performance Accountability of Government Agencies (AKIP). The population in this study were all State Civil Apparatus (ASN) atInspectorate the Bengkulu City. Sample data as many as 75 State Civil Apparatus. The Technique analysis data uses a moderating effect test, namely the quasi-moderated absolute difference test of Multiple Linear Regression (multiple linear regression) using the IBM SPSS Statistics 22 statistical program. The results of this study show that there is a significant relationship between workload and professionalism on the Performance Accountability of Government Agencies in Bengkulu City Inspectorate. It is proven by the significance value in the partial test between workload and professionalism of 0.000. The t-count value in thetest partial of the workload variable is 3.100 > 1.66 and the t-count value on the professionalism variable is 4.517. The results of the test partial of these two variables independent have a significant relationship to the Performance Accountability of Government Agencies (AKIP). Simultaneous test results on the variables independent (workload and professionalism) obtained significant results, namely 0.000. Based on the comparison of theF value calculated with the Ftable, the value calculated F greater than the value of F Table ie 21.380 > 3.09 .
Motor vehicle tax service satisfaction moderated by “SAMSAT CAR” service Dennis Rydarto Tambunan; Heru Kreshna Reza; Nirta Vera Yustanti; Meiffa Herfianti; Melly Susanti
Journal of Economics and Business Letters Vol. 2 No. 2 (2022): April 2022
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/jebl.v2i2.149

Abstract

One-Stop Service System (SAMSAT CAR) is one of the government agencies that provides services to the public/community related to the payment of motor vehicle taxes. Samsat has provided services to taxpayers who want to pay Motorized Vehicle Tax (PKB) through facilities such as the provision of several vehicles called “SAMSAT CAR”. The reason for this review was to decide the impact of administration on citizen fulfillment prior and then afterward the SAMSAT Vehicle administration. This review utilizes an expressive technique with a quantitative methodology. The sample selection technique used by the author in this study is non-probability sampling. The selected population is Bengkulu City residents, the sample is 100 taxpayers who have made vehicle tax payments, subject in this study is the SAMSAT CAR (SAMLING). The data was processed using the IBM SPSS Statistics 22 tool assisted by the Ms. Excel. The consequences of this review are that before the SAMSAT Vehicle administration strategy was carried out, citizen fulfillment was just 41.9%. With the directing variable (SAMLING) it can reinforce the impact of the Help variable (X1) on Citizen Fulfillment (Y). SAMLING (SAMSAT Vehicle) has expanded local area fulfillment, particularly citizens in Bengkulu City. In view of the aftereffects of various direct relapse, it very well may be presumed that the "Theory is Acknowledged" so one might say that the presence of a directing variable or SAMLING can reinforce or build the impact of the Citizen Fulfillment variable
Co-Authors Herfianti, Meiffa Kurniati Karim Melly Susanti Nirta Vera Yustanti Reza, Heru Kreshna