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All Journal Maker: Jurnal Manajemen Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Indonesian Journal of Business Analytics (IJBA)
Sri Vandayuli Riorini
Trisakti University
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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The Influence of Consumer-Based Brands Equity on Brand Loyalty Through Customer Satisfaction Sudjudi Widia Kurnianingsih; Sri Vandayuli Riorini
Indonesian Journal of Business Analytics Vol. 1 No. 2 (2021): October 2021
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (383.266 KB) | DOI: 10.55927/ijba.v1i2.22

Abstract

The purpose of this study is to analyze the effect of Consumer-based brand equity on Brand loyalty through Customer satisfaction. This study used purposive sampling data collection techniques. This study was analyzed using the Structural Equation Model (SEM) analysis method. The results of this study indicate (1) The Influence Dimensions of Consumer-Based Brand Equity on Customer Satisfaction, where (1a) Perceived quality has no positive effect on Customer satisfaction; (1b) the Perceived value of cost has a positive effect on Customer satisfaction; (1c) Brand identification has no positive effect on Customer satisfaction; (1d) Trust has a positive effect on Customer satisfaction; (1e) Lifestyle congruence has a positive effect on Customer satisfaction. (2) Customer satisfaction has a positive effect on Brand loyalty. (3) The Influence Dimensions of Consumer-Based Brand Equity on Brand loyalty through Customer Satisfaction, where (3a) Customer satisfaction mediates the influence of Perceived quality on Brand loyalty in full; (3b) Customer satisfaction mediates the influence of Perceived value of cost on Brand loyalty in partial; (3c) Customer satisfaction mediates the influence of Brand identification on Brand loyalty in partial; (3d) Customer satisfaction mediates the influence of Trust on Brand loyalty in full; (3e) Customer satisfaction mediates the influence of Perceived quality on Brand loyalty in partial. The advice for further researchers can conduct research on various types of other food and beverage businesses, such as restaurant, bakeries, and cafes.
ANTESEDEN POSITIVE WORD OF MOUTH LAYANAN M-HEALTH Jesie Tampubolon; Sri Vandayuli Riorini
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 8, No 2 (2022): Volume 8 Nomor 2 Tahun 2022
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v8i2.474

Abstract

Penelitian ini bertujuan untuk mempelajari anteseden atau faktor-faktor yang memengaruhi positive word of mouth layanan m-health, yaitu Mobile Service Quality (usability, value-added feature, security/privacy, interactivity), Brand Attachment, dan Brand Equity yang berpengaruh positif pada Positive Word of Mouth. Sebanyak 282 responden berpartisipasi dalam survei online. Teknik pengambilan sampel yang digunakan adalah metode purposive sampling dengan kriteria responden pengguna m-health satu tahun terakhir. Data dianalisis menggunakan Structural Equation Model (SEM). Hasil yang diperoleh menyatakan bahwa value-added features, security/privacy, dan interactivity berpengaruh positif pada brand attachment. Sementara usability tidak berpengaruh positif pada brand attachment. Brand attachment berpengaruh positif pada brand equity dan brand equity berpengaruh positif pada Positive Word of Mouth. Temuan ini memberikan referensi kepada penyedia layanan m-health bahwa dalam meningkatkan promosi WOM, perlu fokus pada brand attachment dan brand equity serta meningkatkan kualitas layanan m-health. Namun, penelitian ini memiliki beberapa keterbatasan. Studi selanjutnya perlu menambahkan jumlah responden dan brand m-health lainnya untuk meningkatkan generalisasinya.
Pengaruh Multidimensi Customer Equity Terhadap Behavioral Loyalty Pada Pelanggan Aplikasi Mobile Food Delivery Aljenadryn Adzani Iman; Sri Vandayuli Riorini; Derby Sionaga; Arnold Pakpahan
Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Vol. 3 No. 3 (2023): Artikel Riset Volume 3 Issue 3, November 2023
Publisher : ITScience (Information Technology and Science)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/jebma.v3i3.2803

Abstract

Penelitian bertujuan untuk menguji pengaruh multidimensional customer equity terhadap behavioral loyalty yang dimediasi oleh attitudinal loyalty pada pelanggan aplikasi mobile food delivery. Dengan penyebaran kuesioner kepada 180 responden, pengambilan sampel menggunakan non-probability sampling dan purposive sampling. Analisis data menggunakan teknik structural equation model (SEM), SPSS serta software AMOS22. Hasil menampilkan variabel value equity tidak terdapat pengaruh signifikan terhadap attitudinal loyalty. Variabel brand equity, relationship equity berpengaruh positif dan signifikan terhadap attitudinal loyaty. Kemudian attitudinal loyalty berpengaruh positif terhadap behavioral loyaty. Variabel value equity tidak terdapat pengaruh signifikan terhadap behavioral loyalty yang dimediasi oleh attitudinal loyalty dan brand equity, relationship equity berpengaruh positif terhadap behavioral loyaty yang dimediasi oleh attitudinal loyalty. Penelitian selanjutnya dapat memperluas penelitian di industri lain serta dapat menambahkan variabel baru.
Co-Authors Aljenadryn Adzani Iman Arnold Pakpahan Derby Sionaga Jesie Tampubolon Sudjudi Widia Kurnianingsih