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All Journal JOURNAL OF ENGLISH FOR ACADEMIC International Journal of English and Applied Linguistics (IJEAL) Journal of English Language Teaching and English Linguistics
Stefanus Prima
Universitas Agung Podomoro
Education Languange, Linguistic, Communication & Media

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A Study of Perception of the Importance of English Language Skills among Indonesian Hotel Employees Stefanus Prima
J-SHMIC : Journal of English for Academic Vol. 9 No. 1 (2022): J-SHMIC: Journal of English for Academic
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jshmic.2022.vol9(1).8972

Abstract

Conducting classes for English as a Specific Purpose such as in hospitality and tourism requires thorough needs analysis that serves the needs all stakeholders. However, most studies investigate the perceptions of students of hospitality or tourism major, while the perceptions of hotel employees are rarely investigated. This study is aimed at investigating Indonesian hotel employees (n = 77) perceptions towards various aspects of English skills. No statistical differences were found on the 15-item questionnaire responses based on gender, current job level, hotel stars, and current job departments. However, the results showed that listening and speaking skills are perceived as the most important, while spoken grammar is considered as the least important.
Exploring Students’ Anxiety in Online and Offline English Language Classrooms Stefanus Prima; Budi Riyanto; Dang Hartono
International Journal of English and Applied Linguistics (IJEAL) Vol. 2 No. 2 (2022): Volume 2 Issue 2 August 2022
Publisher : ITScience (Information Technology and Science)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijeal.v2i2.1630

Abstract

This study investigates the Foreign Language Classroom Anxiety Score (FLCAS) of students in English classes before the pandemic (offline class) and during the COVID-19 pandemic (online class) in a private university in Jakarta, Indonesia. There were 145 participants in total, 67 of which attended the offline class of English 1, while 78 others attended the online class of English 2. The 33 items of the questionnaire were adapted from FLCAS and were analyzed by three aspects: Communication Apprehension, Fear of Negative Evaluation, and Test Anxiety. The questionnaire items were translated into Indonesian and distributed online using Survey Monkey. The study used Independent Samples t-test to test the hypothesis, and the writer analyzed items to categorize the FLCA scores into high and low anxiety levels of each anxiety category. The writer found the FLCAS difference between offline and online classes insignificant (p > 0.05). Furthermore, The writer revealed that Fear of Negative Evaluation, especially judgment from classmates, was the dominant aspect that caused anxiety among students of both classes. On the other hand, it was also found that learners from both classes had no problem having their teacher correct their errors when using English.  
Hospitality Students’ Pragmatic Competence in Apology Stefanus Prima; Dang Arif Hartono; Herry Windawaty
Journal of English Language Teaching and English Linguistics Vol. 8 No. 1 (2023): Journal of English Language Teaching and English Linguistics
Publisher : Universitas PGRI Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (301.229 KB) | DOI: 10.31316/eltics.v8i1.4500

Abstract

When dealing with guests’ complaints using English language, hospitality frontliners at hotels in Indonesia will also rely on their pragmatic competence to satisfy the guests. This research is aimed at analyzing the strategies used by hospitality students in handling guests’ complaints especially in terms of apologizing and whether there is a significant difference between those with part-time job experience and those without the experience. The study utilized quantitative method by collecting responses (n =22) using Written Discourse Completion Task (WDCT). Using the categorization of apology strategies (Cohen, 1986), the results show that the most frequently used strategies are expressing apology and offering repairs. Other strategies such as admitting responsibility and explaining are used much less frequently, while promise of forbearance was never used. Furthermore, after performing t-test, the 13 participants who took part-time jobs (M = 1.76, SD = 0.25) compared to the nine participants in the control group (M = 1.38, SD = 0.33) demonstrated significantly better at using strategies in apology for handling complaints, t(14) = 2.87, p = .01.
Co-Authors Budi Riyanto Dang Arif Hartono Dang Hartono Herry Windawaty