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All Journal Jurnal EK dan BI Journal of English Language Teaching and English Linguistics KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis
Herry Windawaty
Podomoro University
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Hospitality Students’ Pragmatic Competence in Apology Stefanus Prima; Dang Arif Hartono; Herry Windawaty
Journal of English Language Teaching and English Linguistics Vol. 8 No. 1 (2023): Journal of English Language Teaching and English Linguistics
Publisher : Universitas PGRI Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (301.229 KB) | DOI: 10.31316/eltics.v8i1.4500

Abstract

When dealing with guests’ complaints using English language, hospitality frontliners at hotels in Indonesia will also rely on their pragmatic competence to satisfy the guests. This research is aimed at analyzing the strategies used by hospitality students in handling guests’ complaints especially in terms of apologizing and whether there is a significant difference between those with part-time job experience and those without the experience. The study utilized quantitative method by collecting responses (n =22) using Written Discourse Completion Task (WDCT). Using the categorization of apology strategies (Cohen, 1986), the results show that the most frequently used strategies are expressing apology and offering repairs. Other strategies such as admitting responsibility and explaining are used much less frequently, while promise of forbearance was never used. Furthermore, after performing t-test, the 13 participants who took part-time jobs (M = 1.76, SD = 0.25) compared to the nine participants in the control group (M = 1.38, SD = 0.33) demonstrated significantly better at using strategies in apology for handling complaints, t(14) = 2.87, p = .01.
INDONESIAN TOURISM MAJOR STUDENT INTERNSHIP SATISFACTION: THE ROLE OF INTERNSHIP SERVICE QUALITY Herry Windawaty; Antonius Adi; Douwes Lasmana; Jennifer Jennifer
Jurnal Ekonomi dan Bisnis (EK dan BI) Vol 6 No 1 (2023)
Publisher : Politeknik Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37600/ekbi.v6i1.872

Abstract

Internships is one of the most crucial stage in a tourism student phase of learning as It provides the necessity hands on experience so that the students are better equipped before actually works in the industry therefore the industry has to be able to provide a high quality interns experience as it would affect the satisfaction of interns. This study aims to analyze the relationship between the internship quality and internship satisfaction. The sample used in this research are 226 respondents and were analyzed by Partial Least Squares - Structural Equation Modeling(PLS-SEM) through SMARTPLS4 software. The results showed that there is a positive relationship between Internship Quality and Interns Satisfaction. This study provide insight for manager especially in Human Resource Management of Tourism industry that it is important to maintain the quality and design a high quality internship programme so that the interns are satisfied.
Study on Student’s Perception about Internship Program and its impact on Their Personality, with reference to Hotel Business Program students Podomoro University Herry Windawaty
KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis Vol 2, No 1 (2023): KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/kontan.v2i1.435

Abstract

This study examines the benefits and impact of internships for students in the Hotel Business Program at Podomoro University. The research looks at how internships provide real-world experience, build professional connections, and aid in exploring career options. It also highlights the importance of industry experience for academic education in the hospitality field. The study specifically focuses on factors that influence internship preference among hospitality students, comparing preference for international versus domestic internships, and examining the impact of internships on the personality development of students. The research used is descriptive and the population studied were 75 students who had completed internships in various hotels in Indonesia or abroad. The results show that internships provide valuable opportunities for students to acquire new skills and knowledge, with the internship department playing a crucial role in overseeing and supporting students. Additionally, obtaining an internship at an international chain hotel is highly valued by students and pre-internship seminars are crucial in preparing students for the internship experience. 
Co-Authors Antonius Adi Dang Arif Hartono Douwes Lasmana Jennifer Jennifer Stefanus Prima