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All Journal EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Inovasi Penelitian INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS INDIKATOR Power Elektronik : Jurnal Orang Elektro

Suroyo Suroyo

STIE Tribuana

Author-ID : 3620332

Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Languange, Linguistic, Communication & Media Social Sciences

Published : 6 Documents Claim Missing Document

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Articles

ANALISIS DAMPAK CUSTOMER SERVICE TERHADAP LOYALITAS DI SWAMITRA ASMINDO SURAKARTA Suroyo Suroyo; Parlin Sinaga; Aprianto Miduk Pandapotan Saragih
Eqien - Jurnal Ekonomi dan Bisnis Vol 10 No 1 (2022): EQIEN - JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Dr Kh Ez Mutaqien

The most important factor in determining a company's success and quality is its ability to serve its customers. After analysis, if there are any signs of customer dissatisfaction, the attribute causing the dissatisfaction should be identified and corrective action taken or resolved. Analyzing the level of service that has been provided, Swamitra Asmindo Surakarta has been paying attention to Customer Satisfaction. This survey uses survey design, specifically the primary data collection method for asking each respondent. This survey was conducted by distributing surveys to clients using Swamitra Asmindo Surakarta's deposit service. The results of the tests performed can show that the quality of service has a significant impact on aspects such as concreteness, reliability, responsiveness, security and empathy.. on customer satisfaction at Swamitra Asmindo Surakarta. So, the first hypothesis in this study is provenThe results of the calculation of the value of t (partial) to the value of F (together) Swamitra Asmindo Surakarta has a significant impact on quality of service and customer satisfaction. Five measures, including tangible, reliable, responsive, safe and empathic, will be further considered and qualitatively improved.

DAMPAK PEMASARAN TERHADAP JASA ANGKUTAN BARANG DENGAN STUDI KASUS PT. JASA PRIMA LOGISTIK BULOG Suroyo Suroyo; Aprianto Miduk Pandapotan Saragih; Parlin Sinaga
Eqien - Jurnal Ekonomi dan Bisnis Vol 10 No 1 (2022): EQIEN - JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Dr Kh Ez Mutaqien

One of the business fields run by the company is engaged in the service business. Both in the form of transportation services, tours and travels, health services, lodging services, laundry services, and freight forwarding services. In general, the delivery of these goods uses air transportation because airplanes are still the fastest means of transportation at this timeThe data collection techniques that the author uses in writing this scientific work are Interview and Questionnaire. After the relevant data is collected, then the data is processed. In preparing the discussion of this research report, the author uses descriptive data analysis. Descriptive approach is to collect, classify and compile existing data then analyze the data and then relate it to theories related to the problem From the responses of the respondents it can be concluded that from 100 respondents more said that the satisfaction of the services provided by PT. Bulog's Prima Logistics Service is Agree, which is 45 people. Although 10 people answered Don''t Agree, 45 people who answered Agree have proven that the services provided by the company are right for consumers. From the results of research and analysis conducted on the variables causing the non-fulfillment of the delivery of goods at PT. Excellent Logistics Service. Then, several dominant variables that cause the delivery target not to be achieved can be stated as Product, Promotion, people, Process, and Customer Service

PENGARUH KUALITAS PELAYANAN LOGISTIK PADA KEPUASAN PELANGGAN Suroyo Suroyo
Jurnal Inovasi Penelitian Vol 1 No 9: Februari 2021
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jip.v1i9.365

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh komponen standar kualitas pelayanan terhadap kepuasan pelanggan PT. Tokai Rika, Indonesia. Populasi penelitian ini adalah 210 responden PT. Tokai Rika Indonesia, untuk menambah informasi tambahan dengan memaksimalkan penggunaan teknologi pendataan yang ada. Berdasarkan hasil perhitungan dan analisis yang telah dilakukan maka dapat ditarik suatu kesimpulan untuk menjawab pertanyaan yang telah diajukan yaitu terdapat hubungan yang kuat antara variabel independen (kualitas layanan) dengan variabel dependen (kepuasan pelanggan), dengan koefisien korelasinya sebesar 0,703. Berdasarkan analisis regresi, koefisien determinasi adalah 0,494 atau 49,4%. Artinya proporsi variable Kepuasan Pelanggan PT. Tokai Rika Indonesia terhadap kualitas pelayanan logistik sebesar 49,4% sedangkan sisanya sebesar 50,6% dipengaruhi oleh variable lain di luar kualitas pelayanan seperti pelatihan, motivasi, dan lain-lain.Berdasarkan analisis regresi diketahui.

Entrepreneurship Spirit and Entrepreneurship Value Enhancing Entrepreneurial Independence Through Entrepreneurial Behavior Arviana Wulandari; Suroyo Suroyo
International Journal of Education, Information Technology, and Others Vol 3 No 1 (2020): International Journal of Education, Information Technology, and Others
Publisher : Peneliti.net

The difficulties of small enterprise need to be anticipated by conducting empirical testing through a study of the spirit of entrepreneurship, entrepreneurship values, and studies of entrepreneurial behavior that can affect the process of achieving entrepreneurial independence. This study aims to analyze the influence of entrepreneurship spirit and entrepreneurship values on entrepreneurial behavior to create entrepreneurial independence. The method used in analyzing data was Path Analysis. The sample in this study was 125 small entreprises consisted of 45 small enterprises of Batik Pekalongan, 42 small enterprises of traditional foods Batu Malang and 38 small enterprises of Ceramic Kasongan Bantul Yogyakarta. The data analyzed using Structural Equation Modeling (SEM). The test results showed that the spirit of entrepreneurship had a direct influence on entrepreneurial behavior and an indirect effect on entrepreneurial independence. Entrepreneurship value had a direct influence on entrepreneurial behavior and also indirectly affects entrepreneurial independence. While entrepreneurial behavior had a positive effect on business independence.

FENOMENA MEDIA SOSIAL DI MASA PANDEMI COVID-19 UNTUK MENINGKATKAN BISNIS ONLINE Fuji Kurniawan; Suroyo Suroyo
INDIKATOR Vol. 2 No. 2 (2021): INDIKATOR
Publisher : Universitas Mitra Karya

Penelitian ini bertujuan mengungkap tren keamanan dan kegunaan media sosial digital di masa situasi pandemi COVID-19, seperti bekerja dari rumah, mendirikan start-up, meningkatkan proses bisnis, dan menjalankan bisnis online dalam ekosistem digital. Hasilnya menarik dan ada banyak penggunaan media sosial yang telah dibahas dalam penelitian ini selama pandemi COVID-19 untuk tujuan bisnis. Berbagai platform media sosial memiliki fitur berbeda yang tersedia untuk digunakan oleh pelanggan, dan juga memudahkan orang untuk melakukan bisnis. Ini terutama karena fakta bahwa mereka membuka pasar global dan juga membuatnya lebih murah untuk beriklan. Pemerintah serta sektor swasta telah berada di garis depan dalam hal penggunaan media sosial. Mempertahankan kehadiran online yang baik adalah salah satu aspek kunci yang menentukan keberhasilan perusahaan start-up. Hal ini disebabkan oleh kenyataan bahwa sebagian besar pelanggan biasanya mengandalkan ulasan pelanggan dalam menentukan kemampuan perusahaan untuk memenuhi kebutuhan klien. Alasan utama mengapa sebagian besar perusahaan membentuk departemen hubungan pelanggan yang diberi mandat dengan tanggung jawab untuk menanggapi umpan balik pelanggan di berbagai platform online. Di sisi lain, meningkatnya penggunaan media sosial telah membawa tantangan baru dalam hal keamanan informasi. Oleh karena itu, pengguna harus mengamankan server dan teknologi mereka dari ancaman eksternal dan internal. Salah satu strategi yang digunakan adalah penggunaan password untuk login ke suatu portal dimana setiap orang yang berwenang untuk mengakses portal tersebut diberikan password yang unik dan hanya diketahui oleh pengguna. Studi ini telah mencakup semua bidang ini secara rinci termasuk penggunaan sistem manajemen basis data dalam suatu organisasi atau individu.

ANALISIS KEBERHASILAN AUTOMATIC IDENTIFICATION SYSTEM (AIS) PADA KAPAL TUG BOAT LEO POWER 2206 Yudha Wijaya Matrutty; Yuliarman Saragih; Puji Waluyo; Suroyo Suroyo
Power Elektronik : Jurnal Orang Elektro Vol 11, No 2 (2022): POWER ELEKTRONIK
Publisher : Politeknik Harapan Bersama Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/polektro.v12i1.3649

Automatic Identification System (AIS) is a navigation system capable of sending and receiving ship information with VHF radio waves and TDMA transmission. In an effort to improve ship safety, it is necessary to have an appropriate navigation device to be able to send ship information accurately and quickly. With the disturbance that occurs in the process of sending information through radio frequencies, it is necessary to have an understanding of the process of sending information using radio frequencies, especially in AIS technology. The success rate of this tool is closely related to the safety of passengers and crew. In this study, the authors conducted direct observations and interviews related to the performance and success rate of the AIS tool with a sample of sending data for 30 seconds with a case study on the use of AIS on the Tug Boat Leo Power 2206.

Co-Authors Aprianto Miduk Pandapotan Saragih Arviana Wulandari Fuji Kurniawan Parlin Sinaga Puji Waluyo Yudha Wijaya Matrutty Yuliarman Saragih

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